“I ordered a leotard for my 5 year old. She’s in a size 5-6 clothing. The leotard that arrived was way too small. It would have fit a 2-3yr old.
I’m not sure if they sent the wrong size?
I sent it back recorded delivery, but I haven’t heard anything back regarding a refund yet.
Hopefully they will get back to me soon. Xx”
Hi There,
Thank you for your feedback.
We’re sorry to hear the leotard was not the right fit and appreciate how disappointing this must be. If you believe you may have received an incorrect size, please contact our customer service team so we can check this for you.
Refunds are processed once returns are received, but we’re happy to look into this. Thank you for your patience.
Best Regards
Dancewear Central
“Not sure if process to return shoes. Will have to keep though they are very wide for foot. Reply emails from company are jumbled and not sure if just an automated response”
Hi There.
To request an exchange or refund, please complete the Returns & Exchanges form included with your parcel and include it with your return. Items should be securely packaged and sent using the cheapest available method. Please ensure you obtain proof of postage, as we cannot be responsible for items lost in transit. Return postage costs are the responsibility of the customer.
We recommend using Royal Mail, as our Returns Department operates via a PO Box, which some couriers cannot deliver to.
Once received, returns and exchanges are usually processed within 5-7 business days, though during exceptionally busy periods this may take up to 28 days.
For full details, please refer to our Returns Policy:
https://www.dancewearcentral.co.uk/pages/returns-policy
Warm regards,
Team Dancewear Central
“I’m afraid my purchase was not a success on this occasion. Size 8 ordered by the shoes were too small - the right shoes especially tight! Returned to you for a refund this week.”
Hi Mark,
Thank you for your feedback. We’re sorry the sizing wasn’t right for you this time. Once your return arrives back with us, we’ll process your refund promptly. If you ever need help finding a better fit, we’re here to help
Warm regards,
Team Dancewear Central
“The sizing of the Capezio shoes is very confusing. I take size 3 UK and ordered size 3.5. Size 5 arrived which were far too small. I checked the size inside my old Capezio shoes which shows 7. I contacted Dancewear regarding this and they suggested ordering size 5. I am still waiting for my exchange to arrive. Not very happy as I had to pay for the return despite having free delivery.”
“Poor customer service in relation to an order where I believed I was purchasing a shoe brush. The listing is quite deceptive as the brush is shown at the front of the image. Your eye is drawn to the brush and not the text description. Photo needs to change. Contacted customer services who were not able to provide free postage for return despite the misleading listing.”
Hi There,
Thank you for taking the time to share your feedback. I’m sorry to hear that the listing image felt misleading, we never want our customers to feel unsure about what they’re purchasing. I’ve passed your comments on to the appropriate team so they can review the product photo and make any necessary improvements.
Regarding the return, while we’re unable to offer prepaid postage, we do aim to make the process as straightforward as possible, and our team is always here to help if you need any support.
Thank you again for bringing this to our attention.
Hi there,
Thank you for taking the time to leave a review. We’re really sorry that your next‑day delivery didn’t arrive on time ,you were absolutely right to expect it sooner.
We’ve investigated this for you and can confirm that your shipping cost has now been fully refunded. We’re sorry again for the inconvenience, and we truly appreciate your patience while we looked into this.
Should this ever happen again, please feel free to contact us by phone or email so our team can rectify the issue immediately.
Hi there,
Thank you for your recent order
Please rest assured that our returns team are working as quickly and efficiently as possible to process your goods.
Thank you for your patience.
Kind regards,
Team Dancewear Central
Hi there,
I'm really sorry to hear the Size 1-2 years ballet tights are too long for your granddaughter. This isn’t the experience we want for you. We will pass on your feedback about sizing to the relevant teams for investigation.
Please could you share your order number and the email used for the purchase? We would be happy to look into options for an exchange or refund for you or if you’d prefer, you can also contact us directly at info@dancewearcentral.co.uk.
Thank you for your patience—we’ll work to resolve this quickly for you.
Kind regards,
Team Dancewear Central
“I was very disappointed. I am a size 10 in everything I buy and always have been. This was a medium but it was so tight I couldnt breath. There was nothing wrong with the garment but the sizeing is wrong. I would have exchanged it for a larger but cant risk the cost of the postage if that doesnt fit either. Very disappointed.”
Hi Danielle,
We’re really sorry to hear about the confusion with your parcel delivery. That must be really frustrating, especially when you were expecting your order. We recommend checking with your local delivery service for any updates, as sometimes items are marked as delivered when they haven’t reached the final destination.
If there’s anything else we can do to help, please reach out to us.
Warm regards,
Team Dancewear Central
“Item different to what was advertised online. Contacted company and said I can return goods. Not ideal when granddaughters birthday is tomorrow.
I could’ve purchased the goods cheaper elsewhere, but wanted this particular logo on the balance board. That’s why I ordered. First and last order.”
Hi Sharon! We’re really sorry to hear that the item you received didn’t match what you were expecting. We completely understand how disappointing this must be, especially with your granddaughter’s birthday so close.
We appreciate your feedback about the product visibility and logo specifics, as it helps us improve our service. If there's anything else we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Team Dancewear Central
Hi Christine,
Thank you for your review. We're truly sorry to hear about the issue with your item and the inconvenience of return shipping costs. We understand how frustrating this situation can be, especially with a faulty product. Your feedback is important to us, and we are constantly looking for ways to enhance our customer experience.
If you need any further assistance or have additional concerns, please feel free to reach out.
Warm regards,
Dancewear Central
Hi there,
Thank you for taking the time to share your feedback. We're glad to hear that you had a good experience with our telephone orders, but we truly apologize for the disappointment you've faced with online orders and customer service. Your experience matters to us, and we understand how frustrating this can be.
We're actively working on improving our online order process and customer support to better serve you in the future. If you have any specific concerns or require assistance, please don't hesitate to reach out to us directly.
Warm regards,
Dancewear Central
Hi there,
Thank you for your feedback. We're really sorry to hear about the issue with your tap shoes and the lack of response to your email. That must have been quite frustrating, and we understand how important it is to receive the right support.
Your experience is valuable to us, and we appreciate you letting us know about this. Please know that we are working to improve our customer service and ensure faster replies. If there's anything else we can do for you, please don't hesitate to reach out. We're here to assist you!
Best wishes,
Dancewear Central
“Sadly this item was not received - the postcode was incorrect, although the first part of the address was correct. I emailed immediately I saw the error but got no response.”
Hi Claire,
Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear about the issue with your delivery and the incorrect postcode. It’s understandable how frustrating that must be, especially since you reached out to us right away.
Your experience is very important to us, and we appreciate you bringing this matter to our attention. We strive to provide a prompt and helpful response to all our customers. If you have any further concerns or need assistance, please don’t hesitate to contact us. We’re here to support you!
Best wishes,
Dancewear Central
Hi Leanne,
Thank you for sharing your feedback. We’re glad to hear that you found the item lovely, but we’re truly sorry to learn that it arrived with a tear. We understand how disappointing this must be for both you and your daughter.
Your experience matters to us, and we appreciate you bringing this issue to our attention. We will be looking into this matter to ensure our quality standards are met. If you have any further concerns or need assistance, please don’t hesitate to reach out. We’re here to help!
Warm regards,
Dancewear Central
Hi Nuala,
Thank you for your feedback. We're glad to hear that you liked the appearance of the shoes, but we’re truly sorry to learn that they didn’t meet your expectations in terms of quality. It’s disappointing to hear about the felt coming off so quickly.
Your experience is important to us, and we appreciate you bringing this to our attention. We will certainly look into this issue to ensure it doesn’t happen again. If you have any further concerns or need assistance, please don’t hesitate to reach out. We're here to help!
Warm wishes,
Dancewear Central
“my returned shoes for exchange was not properly signed to received so I am worrying. I exchange for a right size for my daughter and we pretty urgent needing the dance shoes. Please help”
Hi Ching,
Thank you for reaching out and sharing your concerns. We’re really sorry to hear that there has been an issue with the return of your shoes. We understand how important it is to get the right size for your daughter, especially when you’re in urgent need of dance shoes.
Please rest assured that we’re here to help you. If you haven't already, feel free to contact us directly so we can assist you with the exchange and ensure you receive the right size as quickly as possible. Your satisfaction is very important to us, and we want to make this right for you.
Thank you for your patience, and we look forward to resolving this for you soon.
Best regards,
Dancewear Central
“For the price you pay you would think it would last more than two days. Other things I’ve bought has also not lasted. The sowing of them already undoing!”
