Hi Julia,
We’re really sorry you haven’t received your order yet.
Could you please share your order number or the email used to place the order? We’ll look into it immediately and update you as soon as possible. If you’d prefer, you can also contact our Customer Service team directly with any details you have.
Thank you for your patience.
Warm regards,
Team Dancewear Central
“Extremely poor quality. No difference from the shoes I bought for half of the price.
Poor plastic, no soft at all, no real to size (I am size 6, and size 6.5 is tight.
Refund policy is unfair.”
“Bought 4 in different sizes 2 small, 1 11+13 and 1 9-10.
The fastening on the neck like a bra strap hook and eye ,never seen that before they don't stay closed on the dance floor.
All sizes are very small, size up at least one size.
And didn't send the smallest item back due to having to pay for return postage”
Hi Lisa,
We’re sorry the fastening and sizing weren’t suitable, and that return postage caused inconvenience.
If you would like a different size, we can arrange an exchange and send the replacement at no extra cost. Please don't hesitate to contact our Customer Service team who are always happy to help.
Kind regards,
Team Dancewear Central
Hi Susan,
Thank you for taking the time to leave a review. We’re sorry to hear that the shoes weren’t the right fit.
Just to clarify our policy:
We offer free shipping on all exchanges, so if you ever need a different size or style, we’ll send the replacement out at no extra cost.
For returns where a refund is requested instead of an exchange, customers are responsible for the return postage, which is outlined in our returns policy.
We completely understand how frustrating it can be when an item doesn’t fit as expected, and we’re always here to help you find the perfect size. If you’d like assistance or have any questions about fit or sizing in the future, please feel free to reach out.
Kind regards,
Dancewear Central
Hi Mahdi,
Thank you for your feedback. I’m sorry to hear it wasn’t clear how to return your item for a size exchange. We include return slips with every order, and the full return instructions are also available on our website for easy reference.
If you ever need further assistance with the process, our team is always happy to assist by phone or email. We want to make sure your exchange is as smooth as possible.
Best Wishes
Dancewear Central
“I made my Oder on the 26th of January it's not the 17 of February I can't say I am enjoying my dance shows because they have not arrived yet!!! You can imagine how one feels about the experience”
Hi Brian,
As confirmed during our phone call yesterday, we can see that your order has now been placed on re‑delivery for Wednesday 18th February.
If you experience any further issues with our courier, please don’t hesitate to give us a call and our team will be happy to help.
Hi There,
Thank you for your review.
We’re sorry to hear the dance pants weren’t the right fit for you.
You’re welcome to return them for a refund, and our team will process this as soon as they arrive back with us.
If you ever need help with sizing in future, we’re always happy to advise.
Best Wishes
Hi there,
I’m really sorry to hear the adult ballet shorts in size L were so small and that you had to pay postage to return them. We’d like to sort this for you.
Please could you share your order number and the email used for the purchase? I’ll look into options for an exchange to suitable size or a refund, and we can also review the postage costs with you. You can also contact us directly at info@dancewearcentral.co.uk.
Thank you for your patience—we’ll work to resolve this quickly.
Kind regards,
Team Dancewear Central
Hi there,
I’m really sorry to hear you haven’t received your order yet. This isn’t the experience we want for you.
Please could you share your order number and the email used for the purchase? I’ll look into the status with our courier and get back to you with an update as soon as possible. If you’d prefer, you can also contact us directly at info@dancewearcentral.co.uk.
Thank you for your patience—we’ll do our best to resolve this quickly.
Kind regards,
Team Dancewear Central
Hi there,
I’m really sorry to hear about the poor service you experienced. This isn’t the standard we aim for, and we’d like to make it right.
Please let us know more and how we can help resolve this for you by contacting us at info@dancewearcentral.co.uk.
Kind regards,
Team Dancewear Central
Hi there,
We are really sorry to hear there was a mix up with your order. We have refunded your returns postage for you as we appreciate that we were at fault in this matter.
We have raised the issue with the warehouse team and the manufacturers for investigation so hopefully there will be no more sizing mix ups going forward.
We appreciate you bringing this to our attention and thank you for your patience.
Kind regards,
Team Dancewear Central
“Sadly the sizing was way out. I always take 5.5 but the practice dance shoe in that size was way too small. It cost me nearly £5 to return the shoes and I just dare not risk ordering a different size even though I really liked the shoes. It’s costing me far too much I’m afraid.”
Hi Madeleine,
I’m really sorry to hear the 5.5 didn’t fit and that the returns cost you extra. We want you to be happy with your purchase.
We can help with a size exchange or a refund.
Please let us know how you’d prefer to proceed, and we’ll take care of it right away.
Kind regards,
Team Dancewear Central
“Disappointed in my black training ballroom shoes. I’m a regular size 4 & these were so tight, my toes were crinkled up, even wearing a pair of sheer tights.
You would need a size larger. As for the quality I felt they wouldn’t last that long, even with the right fit.
I now have to go to the post office & pay the return postage & wait 30 days for a refund.”
Hi there,
I’m really sorry to hear your shoes didn’t fit. We want you to be happy with your purchase, please rest assured that refunds and exchanges approximately take 5-7 days.
If you’d like, we can arrange a size exchange or help you choose a more suitable fit.
Please let us know how you’d prefer to proceed, and we’ll take care of it right away.
Kind regards,
Team Dancewear Central
“I'm sad to see that the Bloch dance trainer model now has a plastic sole rather than rubber. It is not safe to dance on a plastic bottom, so I'll be sending the shoes back.”
Hi Niki,
We’re really sorry to hear about your safety concerns with the Bloch trainer’s sole. We want you to feel confident and secure with your footwear. We have passed your feedback to the manufacturers for review.
If you’d like, we can arrange a return for a full refund or help you select an alternative with a rubber sole.
Please let us know how you’d prefer to proceed, and we’ll assist right away.
Kind regards,
Team Dancewear Central
“Terrible communication. Only delivered half the order with no reason for a delay. Then when emailed said they were out of stock. 7 weeks later after numerous emails I asked for a refund. No communication unless I emailed. No apology. Refund sent straight away on request which is the only positive.”
Hi Katie,
We’re very sorry to hear about your recent experience and the delay with your order. Dancewear Central operates a backorder system, and items that are out of stock at the time of ordering are dispatched as soon as they arrive from the supplier. Unfortunately, we have recently been let down by Freed, with their deliveries being postponed on multiple occasions.
You should have been kept updated about these delays, and we apologise that this communication did not take place. Your order has now been refunded, and we’re very sorry that your experience did not reflect the high standard of service we aim to provide.
Kind regards,
The Dancewear Central Team
“DANCEWEAR Stop using Parcelforce!!!. I ordered on 9/10/25 paid for next day delivery and will not receive my order until 17/10/25. The incompetence of parcelforce delivery drivers has struck me last time I ordered from yourselves and now again with this order ! I actually had to drive 10 miles to collect my parcel last time around. On this current issue they attempted delivery three times and failed!!! Each and every time failing to understand a simple instruction of leave behind the bin, over the fence or with a neighbour. I am working I cannot be at home to accept an £8 pair of ballet shoes at 10.30am on a monday !!!! I’ve had to request they deliver to a local shop. f****** idiots. Change your couriers.”
Thank you for choosing Dancewear Central and we are very sorry to hear of your issues with Parcel Force.
Unfortunately, Parcel Force's inability to leave the package in a safe place is due to selecting the UK Next Working Day guaranteed service which requires a signature from the recipient. The standard tracked service from Royal Mail aims to deliver the next working day, however no signature is required and therefore the parcel can be left at the customer's request. I hope this helps clarify the delivery options available to you and thank you again for your order.
The Dancewear Central Team
“Leggings arrived, thought they would be great. Tried them on and they were SO see through. Appalling as they are from a brand known for dance active wear! Very disappointing”
Hi there,
We’re really sorry to hear that the leggings you received didn’t meet your expectations and were see-through. We understand how disappointing this can be, especially when you’re looking for quality dance active wear. Your feedback is important to us, and we'll make sure to relay this to our team.
Warm regards,
Team Dancewear Central
“They have the wrong shoe sizes listed on their website, which caused me to return the shoes three times. It’s been three weeks, and I still haven’t received a refund even for the first pair I sent back.”
Hi Małgorzata,
We’re deeply sorry to hear about the issues you’ve encountered with the shoe sizes on our website and the delay in your refund. It’s frustrating to have to deal with multiple returns, and we appreciate your patience as we work to improve our processes.
Please reach out to our customer service team, and they will be happy to assist you with your return and ensure everything is resolved as swiftly as possible.
Warm regards,
Team Dancewear Central
“The size section should be more clear to notify kids and adult section.
I have ordered the wrong one and now need to return at my own cost on top of the delivery fees of 3.95£ . So basically i am paying and have at the end no ballet shoes”
“Sadly. I ordered 3 pairs of dance tights with tracked 24 hour postage. The item didn’t arrive until over a week later and only after I phoned and asked where it was and they said were dispatching it now a week later!”
Hi Katrina,
We’re truly sorry to hear about your experience and the delay with your order. It’s frustrating when expectations aren’t met, especially when you’ve selected tracked delivery. Thank you for reaching out and letting us know what happened.
Please don’t hesitate to get in touch with our customer service team, and we will do our best to sort this out for you. Your feedback helps us improve our service moving forward.
Warm regards,
Team Dancewear Central
