Hi there,
We sincerely apologize for the mix-up with your sizes and the inconvenience it has caused. It’s very disappointing when orders don’t go as planned, and we understand your frustration. Your feedback is vital for us to improve our service.
Please reach out to our customer service team, and they’ll assist you in resolving this matter. Thank you for bringing this to our attention.
Warm regards,
Team Dancewear Central
“I purchased a pair of dance shoes but they don't fit despite them being advertised as wide fitting but now I can't return them as there is no address to return to”
Hi Tina,
We’re really sorry to hear that your dance shoes didn’t fit as expected and that you’re having trouble with the return process. We understand how frustrating this can be, and we want to help make things right for you.
Please reach out to our customer service team for assistance with your return, and they will guide you through the next steps. Your feedback is important to us, and we appreciate you bringing this to our attention.
Warm regards,
Team Dancewear Central
“Didn't receive my order. Found out through the post office that they were unable to deliver. Had no email to tell me this. The order was returned on 9th September. Its now 15th. But received an email asking for a review. I tried to speak to customer service because Al was unable to understand my request but have had no response since this morning. So at the moment I don't have the things I ordered for my daughters dancing exam and no refund either.”
Hi Anne-lowis,
We’re really sorry to hear about the issues you’ve faced with your order and delivery. It must be incredibly frustrating, especially with your daughter’s dancing exam coming up. We understand the urgency of the situation.
We appreciate you bringing this to our attention, and we’ll do our best to help resolve this for you as quickly as possible.
Warm regards,
Team Dancewear Central
“Poor service. Their website gives I correct size guides. The Fuego shoes size description says order a size above your normal size with them being small fitting and gives an example of if you are a UK 4 then order4.5 or 5.
I did this as I'm normally a 9.5 UK so I ordered a 10.5. They actually sent me a US size 10.5 which is my normal size as it's equivalent to a UK 9.5. Had I ordered just half a size bigger they would have then sent me shoes smaller than my regular size. Their website strictly refers to UK sizing and no mention of US sizes.
I returned the item and I stressed that I'm returning them due to their error and they agreed to refund the postage.
When I received the refund they didn't refund the postage at all so I had to ring and chase.
They are contravention the Consumer rights act 1965 by giving misleading shoe sizing information and expecting customers to pay for the return postage but legally,as they have misled you I to buying then if they do not fit it is their responsibility to pay return postage. Don't accept any less from them. The Trading standards can be contacted via your local citizens advice bureau as this type of issue is exactly what it is there to protect. Ie protect the consumer from misleading sales ads or descriptions.”
Hi Andrew,
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the confusion surrounding the sizing information and the inconvenience this has caused you. We understand how important it is to receive accurate details when making a purchase.
Your feedback about the size guide is crucial, and we will certainly look into this to ensure it is clear for all our customers. We also apologize for any miscommunication regarding the postage refund. We appreciate your patience as we work to resolve such issues.
If there's anything more we can do to assist you, please don’t hesitate to reach out.
Warm regards,
Team Dancewear Central
“I paid for the fast 24hr postage, but the leotard didn’t arrive til a week later, which was a day after the exam we needed it for and I had to buy another one from elsewhere. I could not get hold of Customer Service by email or phone, though I tried several times. As you have to pay to return an item, which seems unreasonable seeing as how I paid extra for the failed fast postage I am now left with a duplicate leotard which I shall probably flog on Vinted. Disappointing service, won’t be purchasing through Dancewear Central again.”
Hi there,
Thank you for your review. We're really sorry to hear about the difficulties you faced with the delivery and the challenges in reaching our customer service. We understand how important it is to receive your order on time, especially for something as significant as an exam. Your feedback is invaluable, and we will be addressing these issues to improve our service.
If there's anything we can do to assist you further, please don't hesitate to reach out.
Best wishes,
Team Dancewear Central
Hi Bernadette,
Thank you for your feedback. We're sorry to hear that the wrong size was sent to you. We understand how disappointing this must be, and we appreciate you bringing it to our attention. Your experience is important to us, and we are here to help resolve this issue for you.
If you need any assistance or have further questions, please feel free to reach out to our customer service team.
Best wishes,
Team Dancewear Central
Hi Stephanie,
Thank you for your review. We're really sorry to hear that you're still waiting for your order. We understand how important it is to receive your items promptly, and we truly apologize for any frustration this has caused.
Your feedback is important to us, and we appreciate you bringing this to our attention. If you need assistance or have any further concerns, please don't hesitate to reach out to us directly.
Warm regards,
Dancewear Central
“I wasn't happy when my next day delivery came with a little size of 5(38) shoes looked like for a little doll. I paid £7,99 for next day delivery plus £4,99 for return. £13 of delivery cost and anyway in last minute before my daughter dance show Amazon prime brought me accurate size of dance shoes for only £10 with free next day delivery.
I think time for make size guides with accurate size for UK standard.”
Hi Kinga,
We’re really sorry to hear about your experience with the shoe size and the delivery process. We completely understand your frustration, especially with a dance show coming up. Your valuable feedback about our size guides will help us improve and better serve our customers in the future.
Thank you for bringing this to our attention. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Team Dancewear Central
Hi Diana,
Thank you for your feedback. We're really sorry to hear that your order did not arrive as expected. We understand how important it is to receive your items on time, and we sincerely apologize for any inconvenience this has caused.
Your comments are valuable to us, and we appreciate you bringing this to our attention. We're working on improving our delivery processes to ensure a better experience for all our customers. If you need further assistance or have any other concerns, please feel free to reach out.
Warm regards,
Dancewear Central
“Today was the first time I wore them during a lesson, and by the end of the session, I discovered that one of the shoes had already broken at the bottom.”
Hi there,
Thank you for taking the time to leave your feedback. We’re really sorry to hear that one of the shoes broke during your lesson. That must have been incredibly disappointing.
Your experience is very important to us, and we appreciate you highlighting this issue. We’re constantly working to improve the quality of our products, and your input helps us a great deal. If there’s anything we can do to assist you further, please don’t hesitate to reach out. We’re here for you!
Best regards,
Dancewear Central
Hello,
Thank you for bringing this to our attention. We genuinely apologize for the delay in receiving your order and for the lack of communication regarding its status. We understand how frustrating this can be, and we're truly sorry for any inconvenience it has caused.
Please know that we value your experience and are here to help. If you can contact us directly, we'll do our best to look into your order and provide you with an update as soon as possible. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this issue.
Thank you for understanding, and we hope to make this right for you soon.
Warm regards,
Dancewear Central
Hello Patricia,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've encountered with your shoes not arriving. We understand how frustrating it can be to wait for an order, and we're sorry for any lack of communication on our part.
Please know that your concerns are important to us, and we want to resolve this matter as quickly as possible. If you haven't already done so, we encourage you to contact us directly so we can look into this for you and provide you with an update.
Thank you for your patience and understanding. We are committed to making this right for you.
Best regards,
Dancewear Central
Hello,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We understand how disappointing it can be when things don't go as planned, and we sincerely apologize for any inconvenience this has caused you.
Please know that we value your input and are committed to improving our services. If you have any specific concerns or if there's anything we can do to assist you, we encourage you to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to make this right.
Thank you for your understanding, and we wish you all the best.
Warm regards,
Dancewear Central
“Really struggling for the second time now relating to delivery. I can wait up to 10 days for a delivery. This time unfortunately I'm now having to chase the order around Edinburgh and still haven't found an order from 19th of February.”
Hello Rowie,
Thank you for bringing your delivery concerns to our attention.
We sincerely apologize for the challenges you're facing with your order and the delay in delivery. We understand how frustrating it is to have to chase down your package, especially when you're relying on us for timely service. This is certainly not the experience we want for our customers.
We appreciate your feedback as it helps us identify areas for improvement. If you need assistance or would like to discuss your order further, please don’t hesitate to reach out to us directly.
Thank you for your patience, and we hope to resolve this issue for you soon.
Best wishes,
Dancewear Central
“Item hasn't turned up. Paid next day delivery and tried to contact the company to sort it and had no response. Still awaiting a reply for a refund as the shoes never arrived.”
Hello Natasha,
Thank you for reaching out and sharing your experience.
We sincerely apologize for the inconvenience you've faced with your order and the lack of communication from our team. It’s frustrating to pay for next day delivery and not receive your item as expected, and we understand how upsetting this situation must be for you.
Your feedback is invaluable as we strive to improve our services and ensure better communication. Please know that we are looking into this matter and would like to assist you. If you haven’t already, please try reaching out to us directly so we can help expedite your refund process.
Thank you for your patience, and we hope to resolve this issue for you promptly.
Best wishes,
Dancewear Central
“Totally disappointed roch valley canvas tapshoes came apart while fitting teletone taps, also i ordered both toe and heel teletone taps and a paid of tapshoes which when arrived the taps were a totally wrong size for the tapshoe, which was maybe my mistake but but surely this would be checked when selling to make sure they were fof these tapshoes”
Hello,
Thank you for sharing your feedback with us.
We are truly sorry to hear about the issues you experienced with your tap shoes and taps. It’s disappointing to learn that the shoes came apart during fitting and that the taps did not fit as expected. We understand how frustrating this must be for you, especially when you’ve placed your trust in us for quality products.
We take pride in providing the right items, and we acknowledge that checking compatibility is essential. Your comments will help us improve our process moving forward.
If you would like to discuss this further or if there’s anything we can do to assist you, please reach out to us with your order information.
We appreciate your understanding and hope to make things right for you.
Best wishes,
Dancewear Central
“I ordered this for a Christmas present, there was no note to say this was out of stock when I ordered however when it closer to Christmas I did ring your customer service to say that it was not coming back into stock until the start of January.
I only received it on Monday two months after I ordered it. Not good”
Hello Pauline,
Thank you for taking the time to provide your feedback.
We are truly sorry to hear about the delay in receiving your order, especially given that it was intended as a Christmas gift. We understand how frustrating it can be to experience such delays and lack of communication regarding stock availability. This is certainly not the level of service we aim to provide.
We appreciate your patience throughout this process, and your comments will help us improve our stock communication going forward. If there's anything else we can assist you with or discuss further, please don’t hesitate to reach out.
Thank you again for your understanding, and we hope to improve your experience with us in the future.
Best wishes,
Dancewear Central
“Delivery and products were good but wrong size was sent due to bizarre US to UK conversion that bore bo correlation to standard practice. I was also poorly advised on the phone about returns policy, have no confidence my postage either way will be returned and didn't feel I coudl re-order the correct size due to unfathomable explanation of how Dancewear Central interpret sizes.”
Hello Kathryn,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that you received the wrong size and that the US to UK conversion caused confusion. We understand how frustrating it can be when sizing does not align with expectations, and it’s disappointing to know that our guidance on the returns policy did not meet your needs.
Your experience is important to us, and we appreciate your comments, which will help us improve our processes and customer communications. If there's anything further we can do to assist you or clarify our sizing system, please don’t hesitate to reach out.
Thank you again for your patience, and we hope to better serve you in the future.
Best wishes,
Dancewear Central
“Quality of items are good, customer service poor! Paid for next working day delivery ( which is expensive ) didn’t receive next day!… should have changed me 48hrs delivery”
Hello Kimberley,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience caused by the delivery issues you've encountered. We understand how frustrating it can be when expectations are not met, especially with next day delivery. Your feedback is important, and we are actively working to improve our service.
If you could provide us with your order details, we would be happy to investigate this matter further and assist you in any way possible. We appreciate your understanding and hope to resolve this for you.
Best wishes,
Dancewear Central
“Absolutely awful service. I ordered three items three weeks before Christmas. Despite it saying 48hr tracked on the order confirmation, 1 item turned up after a week. No mention of the other two items, I called up a week before Christmas, I was told the items had been out of stock (website said 4 available when I ordered) and they were now in stock and would be dispatched that day so they'd arrive for Christmas. Still nothing. I called again was told the same, still nothing. Called again mid January and was told the items were on back order id receive before the end of January. Eventually arrived at the beginning of February. No communication no apology. I won't be ordering again. Stay away.”
Hello Nishita,
Thank you for your feedback.
We are genuinely sorry to hear about your experience with our service. It’s clear that we did not meet your expectations, and we apologize for the lack of communication and delays you encountered with your order. We strive to provide not only quality products but also timely service, and we regret any frustration this has caused you.
If you could please share your order details with us, we would like to investigate this issue further and ensure it doesn’t happen again in the future. Your feedback is invaluable in helping us improve.
Thank you for bringing this to our attention, and we hope to make things right for you.
Best wishes,
Dancewear Central
