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Dawn Wing Reviews

1.2 Rating 211 Reviews

4 %

of reviewers recommend Dawn Wing

Company Reviews

1.2

Based on 211 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Dawn Wing 1 star review on 18th April 2024

Dawn Wing 1 star review on 18th April 2024

Dawn Wing 1 star review on 18th April 2024

Dawn Wing 1 star review on 18th April 2024

Dawn Wing 1 star review on 18th April 2024

Dawn Wing 1 star review on 18th April 2024

Dawn Wing 1 star review on 9th April 2024

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. The supplier was given incorrect information that they could not deliver to me. I had called more than 3 times since receiving the delivery message to confirm a time when I would be home and was advised they would get operations to call me and nobody bothered. Service is pathetic.”

Posted 11 months ago

“Dawning is dishonest and untrustworthy. My parcel is with them for a week now. The first and second delivery attempt failed due to excessive deliveries. The third one a driver named Itumeleng lied and said I did not answer my phone while they never phoned me. What a useless company!”

Dawn Wing 1 star review on 3rd March 2023

Posted 1 year ago

“Dawn wing is the worst courier service ever. The drivers are quite nice but due to the inefficiency in offices they are still stick delivering after 6pm which can be inconvenient and danferous for drivers and recipients of pkgs. Switchboard and management don't give a hoot about people they deliver to. They make sure you understand that if ever you have a query...You can go to hell. They wont even give you a rough time frame for delivery. "We don't know where the driver will go"...please wake up. Have some client stds and interest. He wont be driving randomly feul is expensive. Here a hit tip...ask him. If they cant help me with info to plan my day then they will just have to come many times and not find me cos I'd like to be present to get my pkg...but you wont help that by giving me a 4hrs time free...so enjoy rescheduling into infinity. We cannot be held hostage by delivery solutions that are deesigned to be a problem and don't respect our time or our need to work. You don't care about my time...well I got news. I dont care about wasting yours either. If you can't be consumer friendly you will lose clients and liquidate. Good luck with that...sadly you deserve it One star says s lot...a customer centre company would try harder. I pity the poor drivers working for a pittance”

Posted 1 year ago

“Service is terrible!!! On the tracking app it states that the parcel was collected on 25/01/23 and then again on 30/01/2023 but they don't have the order?? Today it is 11/02/23!! Where did my parcel get lost? It is a dishwasher!! Not a small thing!! The words. "we will get back to you or we will let you know" and if you tell them NO I will stay on the line then the call dies after a while... Then you have to wait in the queue again... No this is unacceptable!!!”

Posted 1 year ago

“This company is useless . Please people be aware that your parcel will not be delivered on time . You have to call them several times . They do not call to notify you about any problem they may have to on delivery.Its either lost or the lie that the address is incomplete. I am waiting in anticipation for them to deliver my parcel which is urgent . Instead of 2 to 3 days it may take a week .”

Posted 1 year ago

“Their customer service is NON EXISTENT!!! Absolutely shocking, do not know how they are still operational!”

Posted 1 year ago

“Im surprised this company still exists as I have had nothing but poor service. Delays, packages not sent to the correct address, rude drivers, poor call Centre. TERRIBLE”

Posted 1 year ago

“Not ever worth one star...but I have to rate to let all know what BAD COMPANY YOU ARE. VERY IMPORTANT DOCUMENTS WORTH R60 000+ is gone...missing... since December 2022... think we will take legal action regarding this...YOUR ARE PATHETIC”

Posted 1 year ago

“The worst company I have ever had to deal with ,they do not answer their calls.Next thing you are first in line and the it immediately changes to 38th in line,my airtime wasted.Purchased uniform from Grit which is the same as this company. Sies”

Posted 1 year ago

“Dawn Wing is unreliable. I get SMSs saying it will be delivered by 11:00, but it does not come. Calling them is no use. I called and was number 33 i the queue and had to wait 19 minutes. I sat it out. After the 19 minutes I was caller 2, and then the loop started again at 33 with 19 minutes to wait. This is how they treat their customers. Holding them in line, wasting time and money and doing NOTHING. I will not use them at all.”

Posted 1 year ago

“Parcel that was important documents, was collected 15 December 2022. Today is 9 January 2023, and still not deliverd. POOR SERVICE”

Posted 1 year ago

“Waiting forever for your delivery yet you get notifications that the parcel is out for delivery everyday I've never seen such incompetence.”

Posted 1 year ago

“I am waiting for my parcel as fro the 17/12/2022 and then they said they were here for delivery and we were at home and nobody phoned me....you can not say anything about there service becauce there is NO SERVICE....WHAT A SHAME😡😡😡😡😡”

Posted 1 year ago

“Worst courier in the country. You can't call them and they won't call you so you must guess when they arrive otherwise they'll turn and claim you gave the wrong address.. Rubbish”

Posted 1 year ago

“The worst couriers in the world. Worst customer service. Worst f%%king everything.”

Posted 1 year ago

“Absolutely pathetic. Worse company I ever dealt with. People out there reading this. Please do not use them. My parcel was sent withe the promise of 48hrs delivery. Its been a week now and still no parcel. They cant even tell me where my parcel is.”

Posted 1 year ago

“A week from Pretoria to Worcester and still nothing! Expected delivery time was two days ago.”

Posted 1 year ago

“Sorry is what the Eh Eh lady just said. Parcel in Swellendam in stead of in Villiersdorp. Dawn Wing dies not exist anymore, the name is changed to DPD to keep on flying under the radar due to bad, no the worst delivery service and even more worst staff on the other side of the phone. Uhm uhm, eh eh, is all she could say after being confronted that Dawn Wing is DPD Laser. Game, Edgars, all RCS Shops should reconsider this provider of something, because it is not a service provider. They ask me if I can collect my parcel in Swellendam. ARE YOU SERIOUS or was it n joke”

Posted 1 year ago

“If there was a star less than the first one I would have selected it. This is the worst courier company I’ve ever seen. How myrunway chose you yet you are a very incompetent company.”

Posted 1 year ago

“This is the worst company one can deal with. I would not recommend them as their delivery service is completely unreliable. No one in Management seems to take note of the bad publicity they get. I will be taking this up with both the suppliers I have ordered from as this is totally unacceptable and it makes a very unhappy customer if they are using Dawn Wing as their Courier.”

Posted 1 year ago

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Dawn Wing is rated 1.2 based on 211 reviews