Dawn Wing Reviews

Name: Dawn Wing
Rating: 1.16

1.2 Rating 211 Reviews

4 %

of reviewers recommend Dawn Wing

Company Reviews

Questions

Metrics

1.2

Based on 211 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Dawn Wing 1 star review on 18th April 2024

Anonymous

Dawn Wing 1 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worse courier company ever don't even thing of using them, they had may parcel since from 16 Nov till date all i hear its story after story NLYWADCK17033”

Helpful Report

Posted 1 year ago

“The most unreliable and incompetent company I ever came across with!it’s disgusting how they work.trust them with your package at your own risk!!”

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Posted 1 year ago

“Absolutely with no question the worse service ever. Everytime I phone I get a different answer on where my parcel is. One day my parcel is with them and then the next day they can't find my tracking number. I will not use any retailer that uses dawn wing courier services. No one knows what's going on and lies are too easily told.”

Helpful Report

Posted 1 year ago

“Vendor used Dawn Wing for the third time sending order to me......first two deliveries they changed the address and said they "couldn't deliver because address does not exist".......third order......LOST. Told vendor to drop Dawn Wing ..else I will go somewhere else for goods”

Helpful Report

Posted 1 year ago

“They sent a message that they will deliver but never showed up. They claim that they had trouble calling me, yet there was no message or anything. They a full of nonsense. It took them forever to explain to me where exactly my parcel is after failure to deliver.”

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Posted 1 year ago

“The services from this company is very bad and when you call for assistance the staff is not helpful”

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Posted 1 year ago

“Absolutely incompetent. Cannot get the address right after 4 tries and even changed it on their own to another province. I am still waiting for my delivery. I agree with the person who said they will not buy from retailers who use them. Last time I buy from Edgars online.”

Helpful Report

Posted 1 year ago

“Dawn Wing does not even deserve 1 rating they are pathetic to the core. They will lie and say they attempted to deliver and no one was home while you were at home. They are also not reachable you hold until your airtime is depleted. I will never ever again stores that uses them”

Helpful Report

Posted 1 year ago

“Dawn wing is the worst delivery service in South africa. It's a shame when retailers use them. I actually won't even buy from these retailser again just so that I don't have to deal with the pathetic service from dawn wing. Every single time I've had an issue with them. If it's not their bad attitudes , it's their incompetence. Their drivers are extremely lazy and never want to do their jobs. They don't call before delivery or even show up but update their system as failed delivery , when they haven't even attempted it. They deserve a 0 rating!”

Helpful Report

Posted 1 year ago

“1 week later still no delivery of my parcel. Pathetic service. You don't even deserve a rating of 1”

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Posted 1 year ago

“If I could rate them -5, I would be more satisfied reviewing them. Worst courier company ever.”

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Posted 1 year ago

“Worse courier service ever. And when you try call their call centre you wait forever to get someone to speak to. No help whatsoever, I am still waiting for my parcel.”

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Posted 1 year ago

“I dont even want to give them one star they dont even deserve one star . Worst delivery company. Worst service. Keep saying we did not answer the phone when you phone the office it takes forever to answer and then when asked for the drivers number they cant give it because he is on the road . When phoning again they said o no they dont have the drivers number because they use a 3rd company to deliver the parcel..but it will definitely be delivered today... still no parcel and still not even one phone call...!!!!”

Helpful Report

Posted 1 year ago

“Two days later, still nothing from them, and when you enquire they will tell you that you were not home or you did not answer your phone .... whilst you / husband was waiting for them 2 whole days, walking around with phone .... terrible, terrible servive. If I can advice, never ever use them.”

Helpful Report

Posted 1 year ago

“Poor customer service. The delivery was delayed and when I made an enquiry nobody took accountability, I'm really appalled as I am still waiting for my order and nobody gave me a proper response as to when I will receive my order.”

Helpful Report

Posted 1 year ago

“I had two separate deliveries, which were to be sent to two desperate addresses. The driver delivered only one package, to the incorrect address, but confirmed delivery on both waybill numbers. I still do not have the outstanding package which was supposed to be delivered to me and the call centre cannot even give me a turnaround time regarding when this will be resolved. They also cannot give you the driver’s details or an e-mail address or contact number of anyone who can assist. The most incompetent service I have ever received. I hope that retailers stop using their courier services.”

Helpful Report

Posted 1 year ago

“The worst courier service in South Africa. Have me sitting at home waiting for them to deliver, a week after they picked up the parcel. Then they changed my adres on the parcel for some other reason and tell me I was not at home ( at the wrong adress). The time of delivery which was promised after I complained, have been changed three times in the last two days.”

Helpful Report

Posted 1 year ago

“Two days waiting for my parcel to be delivered. No reply from the East London office it just rings and rings. Call center no help whatsoever.”

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Posted 1 year ago

“I am so annoyed at your customer service. I have been waiting for my parcel since yesterday and no one is giving me a straight answer. One minute it's out for delivery next minute its not in Cape Town. Absolutely appalling and incompetent.”

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Posted 1 year ago

“No experience.expected delivery on the 20th June . Had been at the local depot from 18th. Now 23rd and still waiting.pathetic”

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Posted 1 year ago

Dawn Wing is rated 1.2 based on 211 reviews