Dawn Wing Reviews

Name: Dawn Wing
Rating: 1.16

1.2 Rating 211 Reviews

4 %

of reviewers recommend Dawn Wing

Company Reviews

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Metrics

1.2

Based on 211 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Dawn Wing 1 star review on 18th April 2024

Anonymous

Dawn Wing 1 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

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“Tried calling couple of times. No answer”

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Posted 3 months ago

“Package was supposed to be delivered on the 4th of January but has not been delivered as of now the 8th of January at 18h50. The call centre agent promised that it would be here when I called to query. Terrible service”

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Posted 3 months ago

“I am so upset with this company they very inconsistent. I have been awaiting delivery since monday”

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Posted 4 months ago

“Not happy with the service. They promised to deliver on a certain date but then they reschedule my package without notification!!! Useless people I'm sooooo upset!!!”

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Posted 4 months ago

“Very poor customer service and they commit fraud on their website, you pay for a service and then they tell you after you've paid for that service that they can't deliver that service this is the second time I'm going through this with them and they have yet to refund for the extra service I've paid FOR THE FIRST TIME..... Useless courier service... STAY AWAY!!!!”

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Posted 4 months ago

“Very poor delivery service. I have been waiting for my parcel to arrive for 2 weeks. They keep saying it’s going to arrive but it’s never arrived, would not recommend this delivery company to anyone. I have to cancel my plans cause they keep saying that they are going to deliver but the don’t .”

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Posted 4 months ago

“Poor delivery service, still has not received my order after a long time of waiting.”

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Posted 4 months ago

“Keeps on saying "contact is unavailable" pathetic liers nxn!!!!!!! Bad service 🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡”

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Posted 4 months ago

“WORST COMPANY EVER KINDLY EMPLOY PEOPLE WHO KNOW WHAT THEY ARE DOING, STAFF LIE TO YOU AND NEVER GET BACK TO YOU EVER!!!!!! USLESS”

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Posted 5 months ago

“An absolute trash company !! How are you still operating? If you call you are put on hold for an hour... it's the most useless tracking company in SA”

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Posted 5 months ago

“I wish I could give them less than 1 star. Dawn wing has zero regard for your parcel. They damaged mine and refuse to assist me or take any responsibility. You will just be told that they will help you and this will drag on to no avail. They will ignore your entire case, close your tracking number and never follow up. Their only response is to contact the supplier or send the item back, even though they have damaged it. This is the worst company in the entire universe and I would advise you to please never trust them with anything, and never use their services if you are experiencing reliable and quality service. This is not part of their ethos. I feel so upset and disappointed, my first baby bassinet got so badly damaged and I have lost so much money due to them. They have never done anything to follow up or help resolve the issue, till the present I am still waiting for feedback. All they have done is closed my tracking number and made all the information disappear. Super disappointed!!!!”

Dawn Wing 1 star review on 22nd November 2023

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Posted 5 months ago

“The most rude drivers do not want to ring doorbell or phone number on weighbill parcel should be delivered on Monday only arrives on Thursday I could rate dawn wings zero I would will also recommend that people use other couriers”

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Posted 5 months ago

“DPD Laser aka Dawn Wing is THE most terrible company in South Africa. Send messages they will be delivering and again, no delivery. I will never use Game online again because they make use of this courier company. Does companies not read reviews first before choosing a company to do business with?”

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Posted 6 months ago

“I wish I could rate this a 0. Their communication is non existent!!! They make you wait for a delivery from 7am to 6:30 only to then be told the next day after having to call them and hold for 20minutes that the driver had a breakdown at 1 and that's why he could not deliver the package. Mind you, they took custody of my package on the 2nd of October and said delivery will be done by 4 October! 5 October I still do not have my package”

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Posted 6 months ago

“When you have a problem with collections or orders gone wrong no one is available to solve the problem. When you email them to their support email addresses no one respond to the email days later. When you phone them you are number 75 in the row. Really bad service when it comes to problems with orders.”

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Posted 8 months ago

“Rubbish of a company, I am surprised they still have business. It just talks to the disconnect between the businesses that use this rubbish courier and their quest to customer excellence. As a business how do you claim to be customer centric if this is the kind of pathetic delivery service you associate with. Absolute nonsense.”

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Posted 9 months ago

“Allegedly attempted delivery 2 days in a row. No courier was here to even try. Call centre is noisy and not helpfull at all. Still no package. This is Dawn Wing Moorreesburg. Waiting very impatiently.”

Dawn Wing 1 star review on 21st July 2023

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Posted 9 months ago

“Staff is the most unpleasant people to Deal with. They wouldn't assist with my urgent query or assist in any way to retrieve parcel incorrectly collected. Worst ever experience”

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Posted 9 months ago

“I would not recommend Dawn wing courier company . You can not contact them on any available number. Tracking is a joke. Call back service do not function. Waiting a week for a parcel from Cape Town to East London. You're management need to sit down and review the problems we as a client have. I recommend you first start with answering the phone before excepting money from a client. Please look at the shop rite checkers delivery system why is it working and maybe you can learn some best practise from a simple model. Maybe start reaching out for guidelines in how to run a business where service delivery are a priority. Maybe the boss is too fat too fit in his car to see what the real worker is doing. Pull you're finger out of you're ass and do something stop eating Kentucky and start working”

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Posted 10 months ago

“Why are Woolworths using this courier company???? I have waited at home for this delivery, I have requested updates, I have spoken to supervisors and still nobody can tell me when I will receive my delivery. All I get is that its out for delivery and guess what it never arrives. Shocking unprofessional service I am absolutely disgusted!”

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Posted 11 months ago

Dawn Wing is rated 1.2 based on 211 reviews