Dawn Wing Reviews

Name: Dawn Wing
Rating: 1.16

1.2 Rating 211 Reviews

4 %

of reviewers recommend Dawn Wing

Company Reviews

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Metrics

1.2

Based on 211 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Dawn Wing 1 star review on 18th April 2024

Anonymous

Dawn Wing 1 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

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“I am so annoyed at your customer service. I have been waiting for my parcel since yesterday and no one is giving me a straight answer. One minute it's out for delivery next minute its not in Cape Town. Absolutely appalling and incompetent.”

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Posted 1 year ago

“No experience.expected delivery on the 20th June . Had been at the local depot from 18th. Now 23rd and still waiting.pathetic”

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Posted 1 year ago

“Incompetent!! How can you make a mistake of going to a wrong address more than twice!??”

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Posted 1 year ago

“No service. Parcel not received for 10days counting. Every day the call centre promises for delivery that day. Pathetic”

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Posted 1 year ago

“worst service coz my husband warned me not to buy from snatcher online coz their courier company that they use dawnwing are incompetent coz anything collected in jhb area should be delivered in durban next they don't return your calls last time they sent a message delivery will be certain date but I'm out the day b4 & get a call from delivery driver I'm at your house & no 1 home now my parcel was requested to collect on 13th but oy picked up on 14th & arrived in durbs 15th early am but not out for delivery & no feedback this is the last time I buy from snatcher online”

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Posted 1 year ago

“Worst ever. Second time now waiting for a parcel from Under Armour and again huge delays in your delivery. I will again complain to Under Armour and this time I hope they start using another courier as Dawn Wing is really useless!”

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Posted 1 year ago

“Worst ever service from a courier company, wil never ever, ever make use of their service again. The worst thing is the company I buy my goods from, do their part quickly, but it took Dawn wing more than 2 weeks to deliver my parcel. Would not recommend this company to anyone, closing doors wil be their best why to improve.”

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Posted 1 year ago

“dawnwing is the worst courier company coz I got a tracking w/b no. from my supplier & 2 days now my parcel not collected what the superiors of that company doing I sent an email this morning no 1 bothered to reply or phone. please close your pathetic courier down coz your are a problem for delivery service”

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Posted 1 year ago

“DPD Logistics (Dawn Wing) - This has got to be the worst logistics company I have ever dealt with. I paid for a collection for Thursday 25/5 in Johannesburg for delivery in Cape Town the following day. The parcel was only collect on Tuesday 30/5 after numerous calls over 4 a day period. I paid for delivery for the following day before 12:00. When querying where my parcel is, I was informed it has not even left Johannesburg! Everytime I call the call centre I get cut off/call dropped before the issue gets resolved. They also refuse to put me through to any form of management.”

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Posted 1 year ago

“This company is the worst !! I paid the extra R60.00 for 'next' delivery !! three days later I still have not received anything !! Whatever you do , DO NOT USE this company .”

Dawn Wing 1 star review on 27th May 2022

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Posted 1 year ago

“Got a message that my parcel was being delivered approximately on 7 minutes which was 11:46, your delivery driver arrived at 13:51, asked him why the huge delay in time his answer “ I’m just the driver, as he sad about to give the parcel I could here the mug in parcel was broken again for the second time. So I told him to take it back as I would not accept delivery for another broken item delivered by Dawn Couriers and upon which your employee had an attitude and I then asked for the waybill and details so I could photograph it and said I would report him, can give you his info.”

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Posted 1 year ago

““Bornita” impolite and unprofessional, has discouraged me from using this company after days of attempting to reach them. USELESS.”

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Posted 1 year ago

“Dawn wing is the most incompetent courier company, have been expecting my parcel to be delivered from the 25th of April till to date (May 7th).”

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Posted 1 year ago

“They are really terrible Didn't get a call for my delivery only sms that it has been delivered. Who signed for it? Agents won't assist or retrieve parcel. It has been 3 weeks. Everytime I call I hear they will escalate the issue.”

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Posted 2 years ago

“So disappointing, 3x they have disappointed me. No communication, late delivery, and lies. This is my last parcel am waiting for, so I called in yesterday Thursday and the lady confirmed they will deliver tomorrow. It's Friday I see no sms from them and at 11h00 I call in again now it has changed they will deliver next week, also they should have called on updated their system that they are delays. Cotton on had gave them my parcel in less than a day from when I ordered. But it's been with them for now 2 weeks. From now on I will collect my parcels from the shop cause dawn wings is a terrible courier.”

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Posted 2 years ago

“Absolutely terrible communication (if any) and doesn't stick to times. It's so bad that I'd actually avoid buying from a store that uses them as courier. You can't contact the driver abd the links they send to let you change your info are useless, as they don't even seem to look at the changes.”

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Posted 2 years ago

“Worst courier service. It has been 7 days since expected delivery date and numerous times contacting from both myself as well as the store I purchased my goods from and they continue to lie and say they will deliver the parcel but fail to deliver and give excuses that delivery address is incomplete despite giving them correct address more than 4 times and after contacting them they claim they will make delivery and fail to do so and also fail to communicate. It is safe to say they are thieves and liars as they have probably damaged/misplaced or stolen my parcel.”

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Posted 2 years ago

“Worst service ever! Waited for my parcel all day yesterday only to find out that it has been returned because “contact not available”. Today, same thing happened. I just learned now from the tracking website that my parcel has been returned once again for the same reasons… both these times I was available and received no call to be notified that they’re outside!”

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Posted 2 years ago

“My parcel was delivered to the security guard without any notice provided to me. Delivery agents refuses to come into the estate and deliver. This has now occurred on numerous occasions. Terrible service”

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Posted 2 years ago

“I bought a pair of shoes from Tread and Miller exactly one week ago. I was told they would be delivered within 3 working days. I received a message early Tuesday to say the package had been dispatched. Thursday afternoon couriers arrived but could not find my parcel. I told them I needed the package by 9.30 this morning (Friday....7 days from when the shoes were purchased). I spoke to a customer consultant explaining the situation (I am heading to a wedding where the shoes are required) and asked if this could be sorted out as a matter of urgency. I could hear she didn't care what I had to say....I called again this morning and got the same response (from a different consultant...nothing they can do!!!!....not their problem. I will NEVER recommend nor use Dawn Wing in the future. How they run their business is unacceptable...their staff need training up on going the extra mile and knowing how to do their job!!!!!! With regards to the questions below ... I cannot answer most as I've had no feedback, nor have I received the package.....”

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Posted 2 years ago

Dawn Wing is rated 1.2 based on 211 reviews