DCUK Reviews

Name: DCUK
Address: The Duck Company UK, Diptford, Totnes
Rating: 4.92

4.9 Rating 8,094 Reviews

98 %

of reviewers recommend DCUK

Company Reviews

Questions

Metrics

4.9

Based on 8,094 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01803 866846

Email:

orders@dcuk.com

Location:

The Duck Company UK, Diptford
Totnes
TQ9 7NG

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924

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not happy with this duck. It had many dark spots on it. On the top of the head there was a very dark brown large spot.It ruined the look of it.”

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Posted 3 years ago

“I was very disappointed with my recent order of Natural Welly Duckling Baby Blue Spotty as the welly colour did not match the Natural Welly Ducklet Baby Blue Spotty I had already purchased!”

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Posted 3 years ago

“Not arrived yet must be mating then I will get another few Small ones”

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Posted 3 years ago

Hi Ted, We have emailed you regarding your orders delivery! Kind regards Jasmine

Posted 3 years ago

“Can’t rate them they have not arrived yet!!!”

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Posted 4 years ago

Hi Stephanie, I have emailed you privately with the tracking, it will be with you very soon. Kind regards Jasmine DCUK

Posted 4 years ago

“Je n’ai toujours rien reçu.”

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Posted 4 years ago

Hi Florence, Your order is on its way, there are delays due to COVID-19. I have emailed you the tracking. Kind regards

Posted 4 years ago

“Ordered nearly 9 days ago and still waiting the items were for a present and I can't get an answer on the phone for a refund”

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Posted 4 years ago

Hi Anne, I am very sorry that your name tags haven’t yet arrived. I have privately emailed you. Due to very limited staff we may find it hard to catch every phone call. They were posted 1st class on the 2nd of April so should definitely be with you by now! So i have emailed you with some options :) Kind regards Jasmine DCUK

Posted 4 years ago

“My DCUKs did not arrive and then you want me to write a review ? I think you should check on your delivery first.”

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Posted 4 years ago

Due to Covid-19 there was a significant delay with this parcel, it has now been delivered. Kind regards Jasmine DCUK

Posted 4 years ago

“I have not received my order yet.”

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Posted 4 years ago

This issue has now been resolved. Kind regards Jasmine DCUK

Posted 4 years ago

“I have not yet received my order # 147259 so cannot write a review. I have also not received a response to my email asking what has happened to my order - please advise”

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Posted 4 years ago

Hi Ronald, I am very sorry but we don't seem to have an email from you on our system. I have re-emailed you the tracking details for your order. We allow 10 working days for your parcel to be delivered so it should be with you by the 16th March. Kind regards Jasmine DCUK

Posted 4 years ago

“Excellent personilised product.”

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Posted 4 years ago

Hi Brenda, Would you mind editing your review from 1 star (negative) to a more positive one? Jasmine DCUK

Posted 4 years ago

“I ordered two tags and they were despatched 4 february - still havent received them”

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Posted 4 years ago

Hi Caroline, Please get in touch with our order team orders@dcuk.com if you have any order queries. We are sorry that your tags have got lost in the mail, we are resending your tags today for you. Kind regards Jasmine DCUK

Posted 4 years ago

“The item was damaged when delivered... Box was fine and to be honest the item was well wrapped but a big piece had broken off the hat.... Returned for refund”

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Posted 4 years ago

“I received a duckling for Christmas named after 1 of my Grandsons and was so pleased with it I had to order 2 more for the other Grandchildren.”

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Posted 4 years ago

“I order this product over 10 days ago and I am yet to receive it. I have recieved no emails or correspondence with this company, despite trying to get in contact with them.”

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Posted 4 years ago

Hi Rob, I have replied to your issue privately via email. I am sure they are all having a small break over Christmas hence the delay. Our cut off for guaranteed before Christmas non UK deliveries was on the 7th December (Excluding USA and Canada) to avoid any parcels not arriving before Christmas. We say allow 2 weeks for delivery for all non UK, during the festive period this can vary. You now have the tracking details and I am sure that the parcel will be with you this week once all postal systems are back on track after Christmas. Kind regards Jasmine DCUK

Posted 4 years ago

“great product, fantastic service thank you”

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Posted 4 years ago

“It was a surprise gift for my wife who works part time, I work full time so guess who took the delivery with your name all over the packaging ?, not your brightest move at this time of the year.”

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Posted 4 years ago

Hi Steven, We're sorry you were disappointed with our packaging on this occasion. All of our products are sent in branded boxes all year round. Where this has been a problem for our customers, they can drop us an email or put a note in the comments field when ordering to let us know that the item is a gift and needs to be kept a surprise. We do take your comments on board for the future and we do hope that you will order from us again. Kind regards Jasmine DCUK

Posted 4 years ago

“disappointing to find larger genuine DCUK duck significantly cheaper at local garden centre”

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Posted 4 years ago

“I have not yet received my ordered duck so as I am not in possession of it I can hardly write a review Thanks and I hope it arrives soon!! Judith Graham”

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Posted 4 years ago

“on receiving my order I discovered that the small logo was missing. All that was there was a small blob of plaster or glue. This was a gift and I did email you about it however no response.”

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Posted 4 years ago

Hi Shirley, I am afraid we have no emails on our systems from yourself. Please do email us again on orders@dcuk.com and we can sort this issue immediately. If not please call us on 01803866846. Kind regards Jasmine DCUK

Posted 4 years ago

“I’m still waiting for my order”

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Posted 4 years ago

Hi Lynn, I have responded to your email and it seems our delivery to you was refused on the 28th September and is now being sent back to us as a result. As I have said in the email once it is back with us I will resend free of charge. Kind regards Jasmine DCUK

Posted 4 years ago

DCUK is rated 4.9 based on 8,094 reviews