DCUK Reviews

Name: DCUK
Address: The Duck Company UK, Diptford, Totnes
Rating: 4.92

4.9 Rating 8,094 Reviews

98 %

of reviewers recommend DCUK

Company Reviews

Questions

Metrics

4.9

Based on 8,094 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01803 866846

Email:

orders@dcuk.com

Location:

The Duck Company UK, Diptford
Totnes
TQ9 7NG

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924

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed to have to pay an additional €13 tax to get duck delivered to Ireland. I should have been notified of this at the time of purchase. I will not be buying from the website again due to this.”

Helpful Report

Posted 2 years ago

“Disappointed, these are gifts for new babies (ornamental purposes) but they are a lot lot smaller than I expected, Was going to buy more but don’t think I’ll bother, feel like I’ve wasted my money to be honest, which is a shame because looking at them online they looked perfect, something different.”

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Posted 2 years ago

“With regret I must confirm that the replacement tag was no better than the original. very disappointing”

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Posted 2 years ago

“Unfortunately I was rather disappointed with the lack of character the dinky nurse had, and I have returned it, I will be ordering a full-size dcuk in due course. A discount code would be much appreciated as a refund for postage spent, this is a gift to an NHS colleague.”

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Posted 2 years ago

“I have bought so many ducks from you and love them . But ordered the new nautical penguins all three of them and the quality doesn’t seem the same . Bit disappointed ☹️”

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Posted 2 years ago

“A disappointing cardboard name tag which was once made of wood. Sadly it does therefore not match our other ducks.”

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Posted 2 years ago

“I was disappointed with the baby penguin I received as it did not have the finish of ducks I had previously received. I feel I need to polish it to make it look smart.”

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Posted 2 years ago

“The product itself is very well made and the packaging is beautiful - well worth paying the extra for. However, I was very disappointed I was sent a different pose to the one I ordered after spending some time choosing. On emailing, DCUK replied saying random poses are sent. This was not not made clear on the website - nobody contacted me to say the one I ordered was not available, I was just sent an alternative. DCUK did offer an exchange but I didn't have enough time as I'd purchased the item as a gift for a birthday last weekend.”

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Posted 2 years ago

“A little disappointed in the paint quality, although I understand they are all hand painted, I felt it wasn’t up to the standard for the price I paid. There was yellow paint all over the ducks face and eyes”

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Posted 3 years ago

“The item was received, well packed, with no damage to the packaging, although there was damage in the duck itself, and I would like to request a return”

Helpful Report

Posted 3 years ago

“I ordered the spearmint boots and when it arrived one of the boots was scuffed. The painting looked somewhat slapdash. I was expecting more. Unfortunately I had no option but to keep the duck as it was a present which I needed to deliver that weekend. If this was not the case I would have returned it.”

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Posted 3 years ago

“I placed my order 11 days ago an haven't received it yet. I have been in touch and I'm told the mail is at fault. Fingers crossed it arrives soon.”

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Posted 3 years ago

“I placed an order and paid for with my credit card for a name tag to be delivered to me. First of all my Christian name was wrong, Suan instead of Susan. The parcel could not be delivered to my address as, whoever posted the name tag did not put any stamps on the envelope, so in order for me to retrieve it I had to pay £2.00. Regards Susan Duckworth(Mrs). 😒”

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Posted 3 years ago

“The ribbon with the name on it was dreadful massive gapes between names and very badly tied in a hurry. I paid extra for the nice box but was told it was just a normal box.”

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Posted 3 years ago

“Not worth the price..”

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Posted 3 years ago

Hi Laura, I am sorry to hear you feel this way, can you email us at orders@dcuk.com if you have a problem with the order? Kind regards Jasmine

Posted 3 years ago

“I have not received my order!!!!”

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Posted 4 years ago

Hi Deborah, I am very sorry about this, I have emailed you so we can sort this issue. Kind regards Jasmine DCUK

Posted 4 years ago

“Ordered two ducks for christmas presents. Ordered small stumpy ducks but was sent to tall ducks but with the same boots on. Would of rather got what i asked for but had to make do with what was sent.”

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Posted 4 years ago

Hi Andrew, I have replied to your problem via email. We are always at the end of the phone of we have made a mistake like this. I can assure you we would have sent the correct ducks in time for Christmas, if we had known there was a mistake made. I have emailed to resolve the issue. Kind regards Jasmine DCUK

Posted 4 years ago

“I wasn’t very happy with my order to be honest. I paid extra to have a bow on it which was forgotten about, and the wood grain on the duck makes it look a bit dirty and marked. It’s boots also had marks on them which have luckily rubbed off. If it wasn’t so close to Christmas I would have complained, but I needed it to give to someone so have just had to make do.”

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Posted 4 years ago

Hi Bev, We have contacted you directly and arranged a replacement duck. Please get in contact with us directly if you ever have any issues on the future. Kind regards Jasmine DCUK

Posted 4 years ago

“Quite disappointed with the reindeer dinky duck. Bought as a gift for a friend as we both love the dcuk ducks and both already have one at home. But it is too small and the detailing isn’t of the quality i would expect so will need to buy her something else.”

Helpful Report

Posted 4 years ago

Hi Jenny, I am sorry to hear that you are disappointed with your product. If you would like to email us on orderd@dcuk.com we are more than happy to try and resolve this problem. Kind regards Jasmine DCUK

Posted 4 years ago

Hi Jenny, we are sad to hear that you were disappointed with your Dinky Duck. Our Dinky ducks are intended to be small in size and are aptly named. If you are ever unsure as to the size of the duck you are ordering, we do put an approximate size within the description box. With regards the detailing, we are sorry you aren't happy with this. All of our ducks are hand painted/finished and therefore the end result may not be perfect. We kind of like this, and think it adds to their uniqueness and character. That said, if you'd prefer to return the product we will happily refund you and/or send you an alternative. Jasmine DCUK

Posted 4 years ago

“Beautiful present but bought gift box and arrived damaged Waiting for a reply”

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Posted 4 years ago

Hi Yvonne, We are resending a new gift box for you today 1st class. Kind regards Jasmine DCUK

Posted 4 years ago

DCUK is rated 4.9 based on 8,094 reviews