Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good prices”

Helpful Report

Posted 8 years ago

“The order was delivered within acceptable limits. Not as good as other companies though. The trainers I ordered I hoped would be nearly identical to those previously ordered, worn and loved. Not so. A cheapened version. Not sure I will order from you again. Singularly unimpressed with staff in Poole shop. Most unhelpful and pretty disinterested.”

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Posted 8 years ago

“Branch service was helpful however product ordered in store on a Wednesday for home delivery on the Friday didn't arrive until Monday evening”

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Posted 8 years ago

“Delivery was good.”

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Posted 8 years ago

“Items were great and a great price - it just took a long time to get them.”

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Posted 8 years ago

“Package delivered very quickly. Unhappy as swimsuit ordered stated age 10 on website however when it arrived it was about age 6. Now have to spend time and money returning it to a store.”

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Posted 8 years ago

“I have to admit I was very dissapointed as the item was faulty on delivery. However, collection & redelivery was arranged promptly and 10% refund given for inconvenience. Still waiting for replacement though!”

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Posted 8 years ago

“Delivered correct products in suitable packaging at reasonable price.”

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Posted 8 years ago

“Decent prices and good quality”

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Posted 8 years ago

“Speedy delivery was great however the football boots I purchased were to be a present and they arrived loose in a bag, NO BOX. I think for the price of the boots, £75 the box should have been included. I have never experienced this issue with any other retailer”

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Posted 8 years ago

“Just received an XL jacket, the quality looks quite good but the size is way out. I have had Medium size jackets bigger than this, i just hope that the next size up fits. Its a bit annoying that you have to pay for the return cost as most mail order firms now are free returns.”

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Posted 9 years ago

“Good products”

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Posted 9 years ago

“Customer service was decent”

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Posted 9 years ago

“Experienced a problem identifying my parcels, there were received by the neighbour who also make a lot of internet purchases. The AWB number provided was different from the tracking number, therefore orderes were not identified at once within other parcels received.”

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Posted 9 years ago

“I regret that I must write this negative review of an otherwise positive experience with Decathlon over the last 8 years I have lived in Rome, Italy. But now I am compelled to tell you that I find your sizing and access to women's wetsuits to be unnecessarily sexist. 1) Your Rome-based stores do not even supply women's wetsuits, so I am forced to purchase online a wetsuit, item unseen or tried on, from the UK stores. 2) Your ageist, sexist sizings do NOT ALLOW active larger women like myself access to ANY wetsuits from your company. I am a 48-50 or XL to 2XL in size and your wetsuits do not come close to what my height and weight require. I am surprised, disappointed, and disgusted by your limitations towards maintaining a healthy lifestyle. I now have to reach across the Atlantic to the USA for my suit - for my health- and for my birthday. Shame on you guys. I cannot but see Decathlon now for what it really is: behind the times, inflexible, unimaginative, stuck in the perverted view that women are no more than mainstream sports 'girls'. I happened to be a 60 year old swimmer who has no intention of letting fall and winter weather get in my way. Sadly, you are now in my way and thus you have lost an otherwise previous loyal customer. Amanda Martin-Elbehri Rome, Italy”

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Posted 9 years ago

“Nothing wrong with product but had to chase order after 5 days even though I had an email with tracking number that didn't register with Royal Mail. Then item landed two days later as it”

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Posted 9 years ago

“Products are great.”

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Posted 9 years ago

“Very pleased with the items I ordered but a pity they did not arrive on the due date.”

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Posted 9 years ago

“Happy with order but not so happy that delivery was not in time that stated so my ordered items did not arrive in time for what they were ordered for”

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Posted 9 years ago

“I went to collect the bike but got passed around from Assistant. It took over 10 minutes to get someone that knew where my bike was. The bell was broken and still haven't got it replaced. Apart from that the bike is fantastic.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews