Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, excellent service, quick delivery and value for money”

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Posted 9 years ago

“Excellent delivery service and delighted with my purchases.”

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Posted 9 years ago

“Excellent product choice, quality, and customer service.”

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Posted 9 years ago

“Great range of fantastic quality and value products plus my kids and I enjoy trying out the kit in shop.”

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Posted 9 years ago

“I think Decathlon is very good for a great number of sports and cycling is my main one. There is a good selection of cycling equipment and the Staff in store are very helpful. I find the prices for components and clothing very competitive. Decathlon also has a very good return policy for clothing and components. I highly recommend this company.”

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Posted 9 years ago

“Great quality products - look good and well priced”

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Posted 9 years ago

“Good product. Prompt delivery.”

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Posted 9 years ago

“excellent product at a sensible price”

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Posted 9 years ago

“Very good website - easy to use and lovely products as well which are reasonably priced. I am now a regular returning customer!”

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Posted 9 years ago

“Bought a Thule cycle carrier, was as described, much cheaper than elsewhere and arrived promptly and safely.”

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Posted 9 years ago

“I've been shopping a Decathlon for a couple of year now and I honestly have never had a bad experience or more importantly a bad product...highly recommend. Great value, great products and fab service!”

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Posted 9 years ago

“Triban 540 Road Bike ordered. Delivery wasn't particularly fast and when the bike arrived it had a small chip on the cross bar. So why 5 Stars... Decathlon bent over backwards to rectify the fault. They instantly offered a number of solutions, from a full refund to a partial refund if I kept the bike. Without asking, they even offered to a the next model up (as my one was out of stock). Unsuppased after sales care, which in today's cut throat market place is so often lacking. Thanks Decathlon, 'I will be back'!”

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Posted 9 years ago

“Arrived quick and easy good solid product compared with similar models. Very happy”

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Posted 9 years ago

“Good quick service no problems with returns”

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Posted 9 years ago

“Perfect customer service. When horse ridding shoes appeared to have a defect, customer service offered an immiediate replacement or refund. Items that I've bought were very high quality & affordable. I highly recommend Decathlon !”

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Posted 9 years ago

“I needed some sports underwear very quickly for a weekend away - I ordered online and collected from the shop the next day!!”

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Posted 9 years ago

“Excellent value quality items. Very quick ordering online to store. Plenty of email updates throughout . Collected in store at the till where bag of items were waiting for me, so no hanging about waiting needed. All very easy and straight forward. Very impressed and will do again! Faultless!”

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Posted 9 years ago

“Easy website to use; order progress information good and delivery prompt”

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Posted 9 years ago

“Very quick delivery, great help over the phone when I needed to change my order. Lovely product”

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Posted 9 years ago

“great value for money - fast delivery”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews