Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IMMENSELY HELPFUL STAFF. I want to express my extreme level of gratitude to the workshop worker in Decathlon Reading, who helped me today (19:50 Fri 04 Oct 2019) with my bicycle 10 minutes before the shop closed. I had to buy certain essential equipment for riding in the dark. Above all, I had a serious issue with my pedal, which was twisted in the thread of the crankset. In fact, by that time EvansCycles workshop staff had told me outright that this can't be repaired and I would need to replace the entire crankset. This might have been the case indeed, but the problem was that I had to get from Reading back to Oxford (50 km). And replacing the crankset was not an option at that point. But the man at Decathlon, after sugesting me to come back in 4 days, suddenly said he could actually do that right then. So he did, and the pedal, in fact, lasted the 50 km ride back to OX! (Time will tell, how long it will last after that, but it seems to be firmly fixed and my main problem has been efficiently solved.) It was shameful of me not to note the worker's name. (To be fair, I was quite shocked after riding 50 km from OX to RG, which was quite a taxing trip for an ordinary commuter like me right after 2 years of no riding at all and... well, no lunch [just a funny detail]. And all this only to learn, that I can't get back.) Long story short, I was deeply impressed by the friendly, outstandingly helpful and professional staff. Thank you, guys, you're absolutely awesome! I'm looking forward to shopping sports equipment (which is quite frequent in my case) with you. VARIETY. I also had a couple of minutes to glance at the shelves. Yes, Decathlon in general doesn't have some top-notch equipment (I couldn't find even the Shimano Tiagra crankset on their website, which is a shame: I would order it right away). But Decathlon Reading is big and really well-organised (unlike Decathlon Oxford, which is basically a random collection of goods from various websites; bicycle section being utterly useless, having an enormous variety of trainers [thousands?] with at most 6 basketball models...). My first impression is that in Decathlon Reading you will basically find any type of goods for whichever sport you like (I'm sure about the bicycle section, at least). It's a shame I didn't have more time to spend there.”

Helpful Report

Posted 6 years ago

“A broad of sports gear to suit all pockets. Fast efficient service”

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Posted 6 years ago

“Razvan the cycle mechanic at the Oxford store is all you could hope for. Provided excellent advice and undertook the conversion from drop to straight bars on my wife’s cycle. Kept us in touch with progress and ensured she was happy with everything before we left the store. Cannot recommend highly enough.”

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Posted 6 years ago

“I recently purchased an Itiwit 3 kayak plus accessories (paddles, pump, etc) online. The kayak was delivered within the notified time scale with an email from the courier confirming delivery date. The kayak arrived minus the accessories, however, a quick chat with one of Decathlon customer service advisors via their online chat feature confirmed that a second package was on its way via another courier which would arrive the following day. All in all, I am extremely happy with the products and service provided.”

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Posted 6 years ago

“Excellent products and so reasonable priced, the quality is always superb. It's good to see that they are operating in the UK fortunately for me I live in Spain so I have numerous stores to choose from. Decathlon should do exceedingly well in Rip Off Britain as they don't have any UK competition. From what I have seen of UK sports outlets are not even worth visiting.”

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Posted 6 years ago

“Cracking service in store on bike team in Glasgow. Not pushy but plenty helpful. Will be back.”

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Posted 6 years ago

“The service we received during our visit today was excellent. The young lady working in the ski department was very knowledgeable and extremely patient. The gentleman in the workshop was also extremely helpful. Thank You .”

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Posted 6 years ago

“The service was excellent, the friendly workshop staff fixed my scooter and I would definitely recommend Decathlon to my friends!”

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Posted 6 years ago

“Really great customer service. Very quick at sorting out the problem (which was all of my own making!) and provided a contingency plan if it doesn't work for some reason. Very impressed.”

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Posted 6 years ago

“I'm a big fan of decathlon for many years. Their products are honestly priced and of very good quality. You can get even better deals at their clearance section. Have their card so returns are very easy during the warranty period. My latest buy was a road bike ultra AF 9000 cost £800 through cyclescheme. The staff at the cycling department at the Surrey Quays store were excellent: Roman arranged test ride on 2 bikes for 2days so I could buy with confidence, Pablo ordered the bike and kept me informed, Mario set up the bike to perfection and Jakub helped with the payment through the cycling scheme. I'm confident that if there are any issues with the bike I can always bring it over for check up and fix. Thanks guys!”

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Posted 7 years ago

“Many profucts for Many sports. Accessible for all budgets, with innovatives products. Congratulations”

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Posted 7 years ago

“Ordered two gym shorts yesterday from and received them just now! Talk about next day delivery! Shorts are great, too!”

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Posted 7 years ago

“From ordering through to delivery - excellent! Thank you. Some problems initially, but received excellent customer service when the operator communicated with a good command of the English language.”

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Posted 7 years ago

“Great team, very helpful. Products were good quality and at a great price .”

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Posted 7 years ago

“I've just received my order of a riding T-shirt and a pair of breaches and have to say I'm extremely pleased :) Lovely quality products that actually fit properly and feel lovely.”

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Posted 7 years ago

“great quality and prices, own brand products fantastic value with 2 year warranty cant go wrong.”

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Posted 7 years ago

“Good service and good prices. I like the idea that they have delivery.”

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Posted 7 years ago

“It was fast and with no problems!”

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Posted 7 years ago

“Really happy about the jackets and running clothes i bought from them. Very cheap and worth the money i spent on them. Highly recommend to anyone looking for running clothes.”

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Posted 7 years ago

“Good quality products at affordable prices”

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Posted 7 years ago

Decathlon is rated 4.4 based on 11,527 reviews