Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Out of stock in shop, so ordered online, having been told by the shop that I would be able to choose the delivery day and it would arrive in a few days. Both were untrue, and it took a while to arrive as it was despatched from France. When the item arrived it had the wrong mains plug adapter for use in the UK. I emailed Customer Services who then sent another one exactly the same! I emailed yet again, explaining again in detail, and nothing arrived. Over a month after the delivery of the goods, and after threatening to send the whole thing back and telling them that selling an item in the UK without the correct plug was actually illegal, I finally got the right adapter sent to me. Lost a month or so of my warranty. Not impressed and will not buy from this company again online. And I suggest anyone buying from one of their shops to check the item thoroughly before taking it away to make sure it has all the correct parts.”

Helpful Report

Posted 11 years ago

Hello Lynn! Thank you for have taken your time to send us your comments. We are sorry to hear that you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for all the inconvenience caused and feel free to contact us for any questions. Have a nice day!

Posted 11 years ago

“Faultless transaction.Goods superb delivery outstanding.Price fair.”

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Posted 11 years ago

“Products are great. Website is awful.”

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Posted 11 years ago

“Excellent service and clothing”

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Posted 11 years ago

“As a family with many sporting interests; sailing, skiing, karate, cycling........the list goes on......Decathlon is our place to go for all our sporting requirements!”

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Posted 11 years ago

“Consistently good well researched products, usually competitively priced. comprehensive range on offer from value to elite. Ok customer service in my experience, though had a few teething issues with them and fairly quick and fair with resolution. I score Decathlon 4/5 *'s.”

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Posted 11 years ago

“i just wish all sizes were the same actual size I bought two 45 size shoe (11 or 11,5 uk dunno) and it is bigger on one model than the other”

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Posted 11 years ago

“Possibly the best outdoor gear at the best price you can buy! Use their own brands and you can't go wrong. Make sure you can tell the difference between serious kit and stuff for wearing down the pub, because they sell both! Keep a special lookout your their wacky kit (It may be anything) and get use to that smug feeling watching people go "What on earth is that!"”

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Posted 11 years ago

“I consistently find your Belfast store lacking in management of pricing ( a lot of items with no price on item or shelf, and the staff in general unmotivated ! and not that helpful, I shop here for most of my sports items , but always have to ask prices or find a member of staff willing to help. A shame as it's a great value company with a good range of product. P.McA. Belfast”

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Posted 11 years ago

“Btwin cycle shoes superb value for money! Sizing is spot on and look as if they should last well.”

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Posted 11 years ago

“Helpful staff and ordering online was excellent and goods arrived on the day promised.”

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Posted 11 years ago

“Good service at the Croydon Branch. Very helpful staff. good value items. Ordering online skis and collecting at store was straight forward. Will shop there again”

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Posted 11 years ago

“Smart looking jodhs, Very trendy. Nice fit.”

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Posted 11 years ago

“Selection of items on the website was simple. They arrived promptly and well packaged. They are well designed and made, look good and are fit for purpose. Prices reasonable.”

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Posted 11 years ago

“website/delivery is all good. only improvement I can think of is make the information on returns clearer. the way it is worded is a bit confusing, didn't know how to send back, had to call helpline - who was very helpful overall a very good company and merchandise; will continue to use”

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Posted 11 years ago

“Order process was very simple and information back was timely. One of the best on-line ordering systems i have used.”

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Posted 11 years ago

“Having ordered a jacket online in a size to small, Decathlon quickly sent another without any hassle what so ever. The Quencha X - Light 500 is an absolute bargain, and has proved to be an excellent buy. Great service”

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Posted 11 years ago

“My order arrived at the store promptly, service at store was quick and efficient, would shop again at decathlon.”

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Posted 11 years ago

“Lovely bike, great value, speedy delivery. Granddaughter delighted”

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Posted 11 years ago

“Very quick and efficient service”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews