Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service and the suport that Decathlon offer to their customers is amazing. I am really happy with it and I could say it is highly recommended. Deliveries are super quick and fast and that makes a pleasure to purchase online in their website.”

Helpful Report

Posted 11 years ago

“Overall I find the site quite difficult to navigate especially if you know what you're looking for. Also the product description can be quite vague especially regarding walking boots/ shoes.”

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Posted 11 years ago

“excellent service for from start to finish”

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Posted 11 years ago

“Fast delivery,easy pick up.Would recommend”

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Posted 11 years ago

“I got myself a Oxelo Town 7 scooter with suspension, from Decathlon online. I received it quickly and the box was in good condition (not bashed around). This machine looks great and is beautifully made and has shortened my commute time by up to 20 minutes! I love the chrome finish because it doesn't scratch, I like the safety clamp on the handlebars that prevents them wobbling, I just replaced the handlebar grips with some mountain bike ones to pimp it up a bit. The wheels are running smoothly after some commutes of up to 2 miles on bumpy pavements and some roads, and I know it is cheap and easy to replace the bearings if they do break. This scooter is quite heavy to carry, but I really don't mind because of the quality. I only have one single complaint about this scooter, that you can not stand it upright, holding it in a tightly packed train can be a pain as it rolls around on the wheel, so would be good if the back wheel could lock. I give this scooter 4 and a half stars, it is a keeper!”

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Posted 11 years ago

“Pleased with the shoes as i had waited a few months for my size 10.5 to come into stock. Ive not used them yet as I'm saving them for next season. They look well made and fit fine. I usually buy specialised shoes and these are similar although the boa types dials on them as not as good as specialised, but they work fine so don't let that put you off, £80 QUID for a pair of carbon shoes you can't argue with that.”

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Posted 11 years ago

“Very happy”

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Posted 11 years ago

“Fast and efficient click-and-collect. Great if you already know which product you want”

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Posted 11 years ago

“Excellent ?????”

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Posted 11 years ago

“The mask has not been used yet as it had to be taken to Australia for my grandaughter but the service was very good and so was the web site will update on mask if you want me to.”

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Posted 11 years ago

“Excellent prices and service.”

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Posted 11 years ago

“We ordered items to our local store, quick delivery and no hassle when we to pick them up. Very pleased with the service, thank you.”

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Posted 11 years ago

“Brilliant service, quick delivery. Still practicing how to quickly get pop up tent down and packed into cary bag”

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Posted 11 years ago

“Had no problems in France and its been the same in England Thank you”

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Posted 11 years ago

“Ordered online having visited the store first, cycle delivered to the store and set up, excellent communication throughout. All the staff I had dealings with, were knowledgeable and extremely helpful. I have used the store since my first purchase and will continue to do so in the future. Other major stores in the UK could benefit in using the Decathlon model. On top of that the prices are very competitive.”

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Posted 11 years ago

“Good range and prices with helpful staff”

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Posted 11 years ago

“Quick easy excellent customer service.”

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Posted 11 years ago

“purchases arrived promptly, and returns were easy”

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Posted 11 years ago

“Couldn't be happier with the quality item purchased from them, delivery arrived in the suggested window. Top marks.”

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Posted 11 years ago

“Loved my bike - basket arrived damaged but Decathlon sorted out another one for me. Really good product and customer service.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews