Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality activity clothing, at highly competitive prices, delivered extremely efficiently & promptly.”

Helpful Report

Posted 11 years ago

“Excellent service. Good product delivered in good time. Went out of their way to ensure I had the wetsuit ready for my daughters diving course.”

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Posted 11 years ago

“Excellent service. Easy to use website, prompt delivery. Products great as always.”

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Posted 11 years ago

“Easy to order, quick delivery unlike the store which was unhelpful”

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Posted 11 years ago

“Good efficient service from Decathlon”

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Posted 11 years ago

“The item I ordered was as described. No complaints.”

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Posted 11 years ago

“Good selection of products at great prices. The customer service is very average - they appear to try hard, but don't seem to get the information right all the time, and can appear a little off hand if you ask more than a basic simple question. Had a couple of experiences where I was told one thing by one person, and another employee complete denied they offered that service. Only a handful of stores, so taking a new bike back for servicing can be a little bit of a chore.”

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Posted 11 years ago

Hello Stuart Thank you for your feedback regarding the service. We are happy to hear you like our products and always training new people so we can improve our service. Have a nice day.

Posted 11 years ago

“great value,arrived on time”

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Posted 11 years ago

“I buy shoes for my son at your shop he loves them.”

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Posted 11 years ago

“Everything i've bought from Decathlon has arrived super fast and great quality. From bikes to tops to bags i've been impressed with everything and even when i once sent something back there were no problems at all and the refund went through smoothly. I'll always come to decathlon before i go anywhere else and their super friendly and quick customer service are tip top too! Cheers Decathlon you're Ace! :D”

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Posted 11 years ago

“Helpful and knowledgable and friendly staff and great and extensive choices both online and in store bought more than I thought I would but paid less than I expected!”

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Posted 11 years ago

“The quality of their products are good - especially the clothing products. The prices are reasonable. Their website has a useless search feature. I like that some products's pictures can be magnified but the usability of that feature is really bad. Most of the products on the website are not availalbe in every store which is a huge disappointment.”

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Posted 11 years ago

“Unfortunately, the bag is very small, like a school kid's bag. Definitely as big as it is shown in the picture, just a caution, thanks.”

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Posted 11 years ago

Hello Suresh I am sorry to hear that you are not happy with the product. You do have the option to return the product either to a store or by sending it back to the warehouse. For more information on this you can have a look at our returns policy. http://www.decathlon.co.uk/return-policy.html Have a nice day

Posted 11 years ago

“Prompt delivery and good quality at a good price”

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Posted 11 years ago

“Visited shop in Harlow where I selected an Oxelo Town 7 scooter, but was unable to pay for it by PayPal at the store. However, I ordered and paid for it on-line and it came through, post free, in super-quick time. What's not to like? Scooter is great quality and fun although I am old enough to know better at 68 ...”

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Posted 11 years ago

“No complaints whatsoever! Quick, efficient service and good value for money”

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Posted 11 years ago

“Fantastic service,choice andproduct quality keeps me coming back time and time again.”

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Posted 11 years ago

“Order arrived promptly and it was easy to exchange one of the garments. Unfortunately, p&p isn't free for spends under £70.”

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Posted 11 years ago

“Bought a pair of short cozy wellies online and collected at my local Decathlon store, easy peasy!”

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Posted 11 years ago

“Good website, quick delivery. Excellent product!”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews