Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with goods and excellent postal service”

Helpful Report

Posted 11 years ago

Dear Jill, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“always a good selection of products, styles and sizes. staff always helpful”

Helpful Report

Posted 11 years ago

Dear Wendy, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Great shop great service”

Helpful Report

Posted 11 years ago

Dear Lynn, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Great product at a great price with easy and friendly service”

Helpful Report

Posted 11 years ago

Dear Saadiyya, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“I found the service from decathlon excellent, very fast delivery which was ideal because my son was going away a few days later, and it took the worry out of going to the shop. I recommend this service and will definitely be using them again”

Helpful Report

Posted 11 years ago

Dear Tracey, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“I was very pleased to Receive my purchase within 2 days ! I will shop again, The quality was very good considering the price I paid was so reasonable. Keep it up you Guys”

Helpful Report

Posted 11 years ago

Dear, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with our products and the services that our team provided to you. We hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Normally only buy cycling kit and gear but the whole range of sports goods from Decathlon take some beating. My first choice.”

Helpful Report

Posted 11 years ago

Dear Jim, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“I came to DECATHLON after some bitter disappointment with online ordering from a competitor. Not only were the DECATHLON outdoor clothes better quality and design, they were more reasonably priced and the service was exemplary. This is my first experience with DECATHLON but it will definately not be my last.”

Helpful Report

Posted 11 years ago

Dear Gordon, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with our products and the services that our team provided to you. We hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“good service”

Helpful Report

Posted 11 years ago

Dear Deepak, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“fast delivery and well packaged”

Helpful Report

Posted 11 years ago

Dear Gerry, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“My delivery was on time and information re posting was excellent. Water bottle and belt was just what my daughter needed.”

Helpful Report

Posted 11 years ago

Dear Linda, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“well priced products and good quality value for money”

Helpful Report

Posted 11 years ago

Dear Phil, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“great value and quality”

Helpful Report

Posted 11 years ago

Dear Ronald, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Their Products are very very very good. i love their products. very good quality and reasonable price. I think they believe in quality. i would really give them 5 star+. Only thing i dont like about them is their website and their app. they are very slow and they really need to fix some bugs. i think i did contact them but ........ i recommend decathlon to everyone.”

Helpful Report

Posted 11 years ago

Dear Mohammad, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for an even better experience. Thank you for your patience regarding our website, we are aware that at the moment is not perfect and we are trying to improve it. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Good value items, very helpful & kind staff”

Helpful Report

Posted 11 years ago

Dear Halil, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Item delivered quickly without any hastle. Will use again.”

Helpful Report

Posted 11 years ago

Dear Jason, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Excellent service. Good quality product at less than half the price of other stockists.”

Helpful Report

Posted 11 years ago

Dear Sam, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Great service the bats were the same as shown in the picture fantastic value and the kids love them.”

Helpful Report

Posted 11 years ago

Dear Ken, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Good value and wide range available. Appreciate you can't stock everything for all sports, but how about some "Inesis" golf clubs to add to your range?”

Helpful Report

Posted 11 years ago

Dear David, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. We appreciate your opinion as we are trying to improve our services and range of products. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“I would like to mention a couple of things. The first is to mention the good delivery service, very impressed. The second is regarding one of the items I previously ordered. A relative wanted a 'ball pick up' for tennis. On searching your site under tennis one did come up however the picture in the background was related to golf? I searched tennis again and the very same thing came up so I assumed it was correct. I learned that it was incorrect but not oly that, another person had made the very same mistake at Christmas. I just wanted to mention as I feel your site is not clear enough and perhaps a bit misleading.”

Helpful Report

Posted 11 years ago

Dear Julie, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. We appreciate your opinion as we are trying to improve our website, we are aware that is not perfect at the moment. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews