Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent experience from finding item I particularly anted, not own brand, at an unbeatable price through on-line payment and collection from local store and loyalty points.”

Helpful Report

Posted 10 years ago

“I bought a bike recently which was an online purchase delivered to store. The bike technician set it up for me and away I went. After a couple of days the gears and brakes were not working well so I went back to the store and they sorted it out and showed me how to adjust them for future reference. The store is a good 30 min drive from my house so It was a bit of a hassle to return the bike to be set th eway it should have been in the first place but the service I received was very good.”

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Posted 10 years ago

“Great price and fast delivery!”

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Posted 10 years ago

“No problems - I paid, it arrived! Excellent.”

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Posted 10 years ago

“Cheapest price. Great service!”

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Posted 10 years ago

“Quick and efficient service. Had water resistant jods I had looking for.”

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Posted 10 years ago

“Very quick delivery,also goods as dis cribbed”

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Posted 10 years ago

“Brilliant company. Husband's new Walking Boots wern't quite right. Decathalon changed them without any problem or questions. We have been very happy with everything we have bought from them - either in store or online.”

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Posted 10 years ago

“A very efficient online purchasing experience with Decathlon. Delighted with the product and service.”

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Posted 10 years ago

“bike arrived swiftly and well packaged I am very pleased with the service”

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Posted 10 years ago

“Was really pleased with my yoga trousers, tops and socks. Really good quality for very cheap prices. Goods received quickly and efficiently. Would definitely recommend and I will be buying from Decathlon again.”

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Posted 10 years ago

“I purchased a waterproof jacket which was extremely good value and delivered very quickly. The jacket arrived and was a perfect fit but unfortunately had a missing zip pull. Not a big problem but thought I'd contact customer service and see if they could order a replacement. Got straight through on the phone, not your usual call centre experience, and spoke to Mervyn who couldn't have been more helpful. He advised that this was the last jacket, no other stores had one, so he couldn't offer a replacement. He offered to exchange for a similar but I advised I'd like to keep the jacket so he offered to contact the manufacturer, Simond, to see if they could provide the zip pulls. A few days later I got a positive reply and the following week some tags arrived in the post. First class service. Well done!”

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Posted 10 years ago

“Really user friendly website and payment options. User friendly to navigate and found everything I was looking for. Will definitely buy from the website again.”

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Posted 10 years ago

“I have never had anything but good experiences in Decathlon. The prices are unbeatable and the quality is definitely there too. I have bought a lot of equipment over the years- cycling gear, clothing, food supplements, and a lot of riding and horse gear and I have been satisfied with every single item. Staff is very approachable and helpful and the choice offered in store is pretty good. Plus if I want to go to Decathlon for even more horse equipment I can leave my husband in the running and cycling section and we are both happy!”

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Posted 10 years ago

“Bike was 4 days later turning up than they originally said. Good customer service and communication though. Very happy with the bike (Triban 520 Flat Bar Road Bike ). Rear wheel was a bit out of true but fixed that myself.”

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Posted 10 years ago

“The click and collect is quick and reliable. No problems.”

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Posted 10 years ago

“Good experience with click and collect. Easy and got what I wanted.”

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Posted 10 years ago

“Easy ordering and products came exactly as described. Will buy from this site again. - An American in Qatar :)”

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Posted 10 years ago

“Fantastic Jacket - very good quality and looks a lot more expensive that it was !”

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Posted 10 years ago

“It arrived quickly and was just what I expected! Amazing bag! Thank you!!!!!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews