Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong was I order a gym kit for my sons birthday not only was the delivery date 3 weeks from placing the order we never got the order on that date due to be delivered on the 27th July my husband took a day of work to collect the delivery we never received the delivery on that date I tracked the delivery it did say it was in Nottingham on the 27th but was going to take another week to come , by this time my son was very upset so a week later came and only part of the delivery turned up we then had to drive down to get our money back as we called mybe 10 times only to be told we will look into this and call you back terrible customer service will not be shopping at decathlon again”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your delivery date. We will pass your feedback to our UK Logistics Manager in order to improve our service. Please, accept also our apologies for the lost calls when contacting the Customer Loyalty Team. Have a nice day.

Posted 9 years ago

“Nearly 2 weeks to be told out of stock. Very poor.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with your order. After going through your account, we can confirm that the item was coming from our continental warehouse and as soon as they advised us of the not-availability of the product, we did inform you about it. Please accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“three weeks waiting for delivery”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your order. After going through your account, we can confirm that your delay was due to security reasons. This means, that we had to wait until the system checked some security issues to proceed with the order. However, we are working with the IT Team in order accelerate this process and provide a better service to you. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“The delivery service that you use for collection of goods is so poor. I still have not received my goods ordered as I was supposed to on Monday like the email said I would. Very poor service would never recommend.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the delivery service provided. After going through your account, we can confirm that your order has already been delivered. You should have received a text with a code that will allow you to open the locker. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Was assured that wetsuit would arrive in time for diving trip. It didn't and my trip was ruined. Biggest disappointment that my enquiries about late delivery were not properly investigated until too late.”

Helpful Report

Posted 9 years ago

Thank you very much for your review. We are so sorry to hear that you have experienced delays in your order. After going through your account, we can see that your order was sent by mistake to the incorrect store and that is why the order was delayed. We will advise our UK Logistics Manager about this problem to avoid it to happen again. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Really poor service. Problem with 2 order first stock error then delivery error and customer service don't even call back. I won't be using decathlon again.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with your order. We would like to apologize for the inconveniences caused as this is an unacceptable situation. We will pass your feedback to our Customer Service Manager in order to take further actions. Thank you very much for your patience. Have a nice day.

Posted 9 years ago

“1st of all your website is not very informative in info for tracking your order. 2nd when I placed my order the delivery date came up as 29th july & no one at your store can give me a delivery date as I needed the order for the 20th of august for a special fishing trip. I have emailed again to yry to assertain were abouts the ordet is but the responce was to no avail??”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with your order. We will inform our Web Designer about your issue so we can provide an easier service. In regards to the delay in the delivery, you can contact us in the Customer Loyalty Team an we would be please to help you (0207 064 3000). Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“I never received notification my order was ready for collection. My wife went to the store and was told it had been sent to another country and was lost. Order cancelled.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Unfortunately, your parcel was cancelled and refunded due to an unlikely issue in the delivery. Please, feel free to contact us in the Customer Loyalty Team (0207 064 3000) if you have any concern and accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“I am still waiting for a refund for goods ordered 17/7/16 which I emailed and spoke to MK store to say I was unable to pick up time, so couldn't use. They said a refund would be processed.”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your order. We have already process your refund, and you should have received an email confirmation of that. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“the trainers i bought were a very small size 8 and hurt my feet so i am not able to wear them”

Helpful Report

Posted 9 years ago

Thank you very much for contacting us. We are sorry to hear that you have experienced problems with your order. At Decathlon we have two alternatives for faulty products: You could return the item for a replacement or ask for a refund through your Decathlon Account. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Still not received my goods which was supposed to arrive on the 3rd.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After tracking your order in InPost, we can confirm that it has been sent back to us after staying for three days in the locker. We would like you to contact us in the Customer Loyalty Team (0207 064 3000) in order to find the most suitable option for you and take actions. You can contact us . Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“I ordered Rockrider 500S Full Suspension Mountain Bike XL (order DCUK2471314 placed on the 30/07/16) and only received the product itself with no invoice, no instructions manual or any kind of guidelines, no warranty. Not very happy about the situation; please refer to nittzzu@yahoo.com for recovery.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Please, in order to give you a better advise, we would like you to contact the Customer Loyalty Team on 0207 064 3000 and they will help you with your issue. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Ordered football boots online to collect in store. The wrong size was sent. Member of staff stated that he would ask his manager to investigate and contact me. Unfortunately no follow up communication has been received”

Helpful Report

Posted 9 years ago

Thank you to contacting us. We are sorry to hear that you have experienced problems with the football boots sizing. Unfortunately, we are having difficulties with this issue and we have already looking into it to try to solve the problem as soon as possible. Anyway, we will pass your feedback to the Product Manager so he can be updated of this. Do not hesitate to contact us in the Customer Loyalty Team on 0207 064 3000 and they will help you with your concern. Please, accept our apologies for the inconveniences caused. Have a nice day

Posted 9 years ago

“They promised the arrival of our rent by Thursday. Then that it would be delivered by 7pm Friday. It arrived at 8m15pm after we had to leave and buy a tent elsewhere.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account, we would like to inform you that the delay on your order was due to a security check that our system made to your parcel, as the name of the Decathlon Account was different from the one attached in the payment details. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Product was not able to be assembled due to faulty parts. Delivery options for the products were very limited (7am-7pm) resulting in having to pay a courier to collect it from store. Due the product being faulty I now need it to be returned but the couriers offered by decathalon only offer weekday slots of 7-7. This will result in me Having to take a day off work at a higher cost of the product just to return it.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account, we would like to confirm that your faulty bike was finally arranged the 12th of August and a replacement has been successfully processed. Do not hesitate to contact us if you have any other concern with the order. Please, accept our apologies for the inconveniences caused. Have a nice afternoon!

Posted 9 years ago

“Truly awful service. I was given a gift card for £30 and tried to use it online. Firstly nearly all of the products I chose online turned out to be out of stock. If this is the case, why do you advertise them? When I final found a pair of trainers and a pair of sandals that were actually in stock your website made it impossible to use the gift casrd I had been given, I had to make sevral phone calls to try and resolve this. firstly, I was told it was because I was trying to order via a smartphone and this wouldn't work. Then when I tried on a tablet, I was told that this wouldn't work either. Every time I tried to use the figtcard the website still asked me to supply other payment methods as well, No way was I going to pay teice for these items. finally, I ordered the items via a PC and was given a delivery date a week hence.I was told that I would receive an e-mail when the the items were delivered to store. 3 or 4 day's after the itesm should have been delivered to store I contacted your customer Services team as I had not received any e-mail. After another day of waiting I was told that the items had not been delivered to store and that they should be presumed lost. I was given o a choice of starting the whole ordering procedure again or a refund. Not surprisingly, I chose the refund. Then I had to make 2 more phone calls to you as no one could tell me how the refund would be processed as I had used a gift card. Finally, someone agreed to put the £30 credit onto my Decathlon account and told me that I can use this credit in store. however, I have no proof of this and don't know if this has actually been processed. I order goods online all the time and can honestly say that your website and company in general are the worst I have ever dealt with. Please confirm that I have been refunded my £30 credit as I do want something for my money. I will not shop online with you ever again and I am also very reluctant to purchase from your Bolton store as your stock in most sports is so limited. a terrible shopping experience for me and I would also hope that you would compensate me for all the trouble I have incurred as a reputable company would.”

Helpful Report

Posted 9 years ago

“What went wrong you sent me the wrong size I selected a 8 and a half and you sent a nine and a defect pair of trainers the right trainer is different from the left one its discusting how you can get away with this”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We would like to inform you that we have contact you by email in order to solve this issue. Please, confirm what would be the most suitable option for you in order to proceed. Thank you very much for your patience. Have a nice day.

Posted 9 years ago

“Did not fulfill my order after short delivery and no replacement or credit!!”

Helpful Report

Posted 9 years ago

“First time ordering with you and both pairs of shoes came in the wrong size”

Helpful Report

Posted 9 years ago

“No delivery n no reply to phone calls”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems by the time you wanted to speak with us. After going through your account, we can confirm that you finally contacted us earlier today and the refund of your item is now in progress. Please, accept our apologies for the inconveniences caused and do not hesitate to contact us again if needed in the Customer Loyalty Team (0207 064 3000). Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews