Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad delivery service. Whilst writing this review I have still not got my parcel. Would never use decathlon again.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have not received your parcel yet. After going through your account, we have checked that your order has already been sent from our warehouse and is now with the carrier in transit to be delivered to the locker of InPost. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“I ordered size 9.5. I received size 9. I then complained on your online form and got a standard reply. No personalisation at all and no help that wasn't already on the website. Awful customer experience. I explained that I needed this item straight away, hence paying for next day delivery. I need to use the item so had to use it even though it was wrong size, standard reply about returning it. I can't because I paid for next day as I needed it next day and i need it twice a week!!!”

Helpful Report

Posted 9 years ago

Thank you very much for contacting us. We do apologize for the problems that you have experienced with your order. According to our policy, when a parcel is sent in the wrong size, we send the customer a prepaid label and process the replacement of the product as soon as possible. We are sorry to hear that in this case you were not able to create the return form provided. If you have any concern, please do not hesitate to contact us is in the Customer Loyalty Team (0207 064 3000) and we would be pleased to take further actions. Have a nice day.

Posted 9 years ago

“I just wanted to make a purchase, I didn't want to join anything or have a card. Just too pushy and demanding. I won't be buying anything else. It's not easy to unsubscribe either.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with Decathlon. Unfortunately, for placing an order, the customer must create an account. However, we will send your feedback to our IT Team in order to improve the service provided and try to simplify the current system. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Did not reciece an email to say our items were in store, even though it was showing on my account as in store. I went over to decathlon Coventry twice, but they told me if I hadn't received the email that it wasn't there. On the third occasion the girl went and looked for our order and actually found it. It had been there all along. Unfortunately both items arrived too late for the holiday they were intent to be used on.”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your order. We will send your review to our Coventry Store Manager in order to improve our service and avoid this situation in the future. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Still waiting for delivery.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account, we can confirm that your order is now with the carrier in transit to be delivered to the InPost point in Toys 'R' Us 6 Oakenshaw Road, B90 4QY Solihull. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Still waiting for parcel. Was supposed to be here Monday night with in post. Thought it would be more convenient as I work shifts to collect from a locker. Still not at the locker and in post have provided no explanation yet. Throughly wish I'd gone elsewhre”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. After going through your account, we can confirm that your order is now with the driver. As soon as the parcel is going to be in the locker, you will receive a text with a code which will enable you to open it. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“What went wrong was I order a gym kit for my sons birthday not only was the delivery date 3 weeks from placing the order we never got the order on that date due to be delivered on the 27th July my husband took a day of work to collect the delivery we never received the delivery on that date I tracked the delivery it did say it was in Nottingham on the 27th but was going to take another week to come , by this time my son was very upset so a week later came and only part of the delivery turned up we then had to drive down to get our money back as we called mybe 10 times only to be told we will look into this and call you back terrible customer service will not be shopping at decathlon again”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your delivery date. We will pass your feedback to our UK Logistics Manager in order to improve our service. Please, accept also our apologies for the lost calls when contacting the Customer Loyalty Team. Have a nice day.

Posted 9 years ago

“Nearly 2 weeks to be told out of stock. Very poor.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with your order. After going through your account, we can confirm that the item was coming from our continental warehouse and as soon as they advised us of the not-availability of the product, we did inform you about it. Please accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“three weeks waiting for delivery”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your order. After going through your account, we can confirm that your delay was due to security reasons. This means, that we had to wait until the system checked some security issues to proceed with the order. However, we are working with the IT Team in order accelerate this process and provide a better service to you. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“The delivery service that you use for collection of goods is so poor. I still have not received my goods ordered as I was supposed to on Monday like the email said I would. Very poor service would never recommend.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the delivery service provided. After going through your account, we can confirm that your order has already been delivered. You should have received a text with a code that will allow you to open the locker. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Was assured that wetsuit would arrive in time for diving trip. It didn't and my trip was ruined. Biggest disappointment that my enquiries about late delivery were not properly investigated until too late.”

Helpful Report

Posted 9 years ago

Thank you very much for your review. We are so sorry to hear that you have experienced delays in your order. After going through your account, we can see that your order was sent by mistake to the incorrect store and that is why the order was delayed. We will advise our UK Logistics Manager about this problem to avoid it to happen again. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Really poor service. Problem with 2 order first stock error then delivery error and customer service don't even call back. I won't be using decathlon again.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with your order. We would like to apologize for the inconveniences caused as this is an unacceptable situation. We will pass your feedback to our Customer Service Manager in order to take further actions. Thank you very much for your patience. Have a nice day.

Posted 9 years ago

“1st of all your website is not very informative in info for tracking your order. 2nd when I placed my order the delivery date came up as 29th july & no one at your store can give me a delivery date as I needed the order for the 20th of august for a special fishing trip. I have emailed again to yry to assertain were abouts the ordet is but the responce was to no avail??”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with your order. We will inform our Web Designer about your issue so we can provide an easier service. In regards to the delay in the delivery, you can contact us in the Customer Loyalty Team an we would be please to help you (0207 064 3000). Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“I never received notification my order was ready for collection. My wife went to the store and was told it had been sent to another country and was lost. Order cancelled.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Unfortunately, your parcel was cancelled and refunded due to an unlikely issue in the delivery. Please, feel free to contact us in the Customer Loyalty Team (0207 064 3000) if you have any concern and accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“I am still waiting for a refund for goods ordered 17/7/16 which I emailed and spoke to MK store to say I was unable to pick up time, so couldn't use. They said a refund would be processed.”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your order. We have already process your refund, and you should have received an email confirmation of that. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“the trainers i bought were a very small size 8 and hurt my feet so i am not able to wear them”

Helpful Report

Posted 9 years ago

Thank you very much for contacting us. We are sorry to hear that you have experienced problems with your order. At Decathlon we have two alternatives for faulty products: You could return the item for a replacement or ask for a refund through your Decathlon Account. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Still not received my goods which was supposed to arrive on the 3rd.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After tracking your order in InPost, we can confirm that it has been sent back to us after staying for three days in the locker. We would like you to contact us in the Customer Loyalty Team (0207 064 3000) in order to find the most suitable option for you and take actions. You can contact us . Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“I ordered Rockrider 500S Full Suspension Mountain Bike XL (order DCUK2471314 placed on the 30/07/16) and only received the product itself with no invoice, no instructions manual or any kind of guidelines, no warranty. Not very happy about the situation; please refer to nittzzu@yahoo.com for recovery.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Please, in order to give you a better advise, we would like you to contact the Customer Loyalty Team on 0207 064 3000 and they will help you with your issue. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Ordered football boots online to collect in store. The wrong size was sent. Member of staff stated that he would ask his manager to investigate and contact me. Unfortunately no follow up communication has been received”

Helpful Report

Posted 9 years ago

Thank you to contacting us. We are sorry to hear that you have experienced problems with the football boots sizing. Unfortunately, we are having difficulties with this issue and we have already looking into it to try to solve the problem as soon as possible. Anyway, we will pass your feedback to the Product Manager so he can be updated of this. Do not hesitate to contact us in the Customer Loyalty Team on 0207 064 3000 and they will help you with your concern. Please, accept our apologies for the inconveniences caused. Have a nice day

Posted 9 years ago

“They promised the arrival of our rent by Thursday. Then that it would be delivered by 7pm Friday. It arrived at 8m15pm after we had to leave and buy a tent elsewhere.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account, we would like to inform you that the delay on your order was due to a security check that our system made to your parcel, as the name of the Decathlon Account was different from the one attached in the payment details. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews