Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful customer service, my order was cancelled without hassle.”

Helpful Report

Posted 11 years ago

“Website told me availability date and when I'd completed the purchase told me a different date that was a week later and too late for the school trip id bought the kit for. Everything then arrived a week after that! Product is good price good quality. Logistics and web let you down badly. The web ordering is very slow and customer journey laborious. Team on the phone friendly but think that is acceptable. They don't know what good looks like. You could be great but you will fail in the digital platform if you don't change quickly. I'll try again in a year but not before.”

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Posted 11 years ago

“Great value for money pleased with all items I have bought for athletics and horse riding”

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Posted 11 years ago

“The stores usually have a good selection which are well priced. Occasionally they are untidy which makes it more difficult to find what you want. The online service has been good”

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Posted 11 years ago

“Great service, would use again!”

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Posted 11 years ago

“The ordering process was easy to follow and delivery efficient. However I omitted to return on on the pairs of shoes I ordered to check for the right size within the 30 day trial period. I have tried to find out whether I can return the unwanted pair of shoes (unused and still in their original packaging) but have not been able to find a line of communication which deals with enquiries which do not fit into specific categories. Virtual communication is fine for most purposes but if you have a question which is slightly unusual a system which allows for some variation would help.”

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Posted 11 years ago

“Brilliant service. I ordered slick tires for my mountain bike and took the bike in to have them fitted. Very friendly and helpful staff.”

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Posted 11 years ago

“Exactly as described. Well packaged. Delivered very promptly.”

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Posted 11 years ago

“fast and efficient”

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Posted 11 years ago

“Great coat. Good fit and nice and warm. Great fur edged hood and I love the hi vis/reflective armbands. Would recommend.”

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Posted 11 years ago

“Few hiccups trying to order , not the easiest website. Dispatch was quick and the product excellent.”

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Posted 11 years ago

“I bought Vittoria tyres from decathlon on line , the service from decathlon was fine, the 25c tyres are ok but not quite as good as the continentals that I bought them to replace. Yes they are far easier to get on and off the rim but they just don't feel like they grip the road in the same way.”

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Posted 11 years ago

“The service was very good ....even after inadvertently clicking for goods to be sent to the store instead of home, the people at the store quickly rearranged delivery at no extra cost”

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Posted 11 years ago

“Fantastic clothing and fantastic service!”

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Posted 11 years ago

“great product”

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Posted 11 years ago

“i love decathlon! great products, lots to choose from. from cheap to expensive. and a huge range.”

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Posted 11 years ago

“Good quality, bright colours, I love your products!”

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Posted 11 years ago

“Very happy with the bike we purchased”

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Posted 11 years ago

“Great sports gear and gorgeous colours . Very good quality”

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Posted 11 years ago

“Recently found Decathlon at Lakeside and used them for a range of hiking, running and leisure wear. So far, so good - cheap and good quality for the price.”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews