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Decathlon Reviews

4.4 Rating 11,510 Reviews

87 %

of reviewers recommend Decathlon

Company Reviews

4.4

Based on 11,510 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's cheap but constant problems with stock in Sheffield store makes me often "unhappy".”

Posted 7 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the Decathlon Sheffield Store. We will definitely send your feedback to our Store Manager in order to aware him about this situation. For further occasions, do not hesitate to contact us in the Customer Loyalty Team (0207 064 3000) and we will be happy to inform you about the availability of stock in the Sheffield store, as well as to reserve items for you. Please, accept our apologies for the inconveniences caused until now. Have a nice day.

Posted 7 years ago

“Gazebo arrived 2 days after specified delivery date and therefore too late for camping trip. I phoned up after 1 day to cancel and was told it has been cancelled and refunded but alas it arrived whilst I was away and then no refund. Dissapointed as I love decathlon normally!”

Posted 7 years ago

Thank you for contacting us. We have sent you an email with a suitable solution and we will be waiting for your response to confirm that you are OK with it. Thank you very much for your patience. Have a nice day.

Posted 7 years ago

“They had all my products in stock”

Posted 7 years ago

“Decathlon were very good with their commitment to delivery timings and also on speaking to someone regarding having to send the items back, however I was disappointed with the sizings of the items. Every wetsuit came up too small, quite considerably! I measured according to their sizing guide and ordered accordingly, in fact went up to an age 10 for my slim nine year old daughter, but it was way too small!”

Posted 7 years ago

Thank you for contacting us. Unfortunately, we are experienced issues with the sizing of our items but we are looking into it to solve it as soon as possible. After going through your account, we can confirm that the refund of your items was successfully processed. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 7 years ago

“I ordered online ... I am neither happy or unhappy with Decathlon. I think that you were slow at getting the goods to me, so I can only class Decathlon as average. You do no more than other average online stores.”

Posted 7 years ago

Thank you for contacting us. We are sorry to hear that you are not happy with the Decathlon delivery service. We will send your feedback to our UK Logistics Manager in order to make him aware of this issue. Our priority is to provide the customer the best service as possible and we will work on it to make a difference. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 7 years ago

“Products and prices great but when collecting my order the young girl was rather awkward and obnoxious. I had letters with my name and address as well as the card I purchased the order with but she demanded I get photographic ID. I explained I had sent them off to be changed address. I left unhappy but returned and the next girl happily accepted my letters and bank card. I felt so angry at my treatment from the original young girl.”

Posted 7 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with our service. According to our policy, we are required to ask also for the ID in order to avoid the orders from fraud. Nevertheless, we will pass your feedback to the Edinburgh Store where you went to collect your order in order to make him aware about this issue. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 7 years ago

“Very quick postage once the order had been accepted. This was the most frustrating aspect as even though I paid using a card and the website directed me to my own banking to add further details for card potection, I had to wait a further 2 days for Decathalon to do their own checks and even had to send a scanned copy of a utility bill and driving licence! Great range of products. Good prices.”

Posted 7 years ago

Thank you for contacting us. We are sorry to hear that you have experienced delays with your order. According to our policy, for the purposes of protecting our customers from fraud and the use of payment modes without the knowledge of the holder in particular, we regularly carry out checks on the identities and billing addresses that we are sent. Thank you for your understanding concerning this check that is only intended to give you additional protection. Have a nice day.

Posted 7 years ago

“Quick delivery”

Posted 7 years ago

“products ok for price but delivery to store took 4 days from date of order .... too long”

Posted 7 years ago

Thank you for contacting us. We are sorry you have experienced problems with the delivery date of your parcel. After going through your account, we can confirm that your order was placed the 31/07 at 19:14 and delivered in the Edinburgh store by the 3th of August. For further occasions, we would like to inform you we can make next day delivery if the order is placed before 12pm. Anyway, please accept our apologies for the inconveniences caused. Have a nice day.

Posted 7 years ago

“I now have 2brown jumpers I really only w anted to own 1 The colours are a bit strange when grey means brown”

Posted 7 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the colours of the golf pullovers. We will send your feedback to our UK Product Manager in order to take this issue into consideration for future occasions. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 7 years ago

“The processing time from ordering is very slow and sizes are way smaller than usual although the products are good quality and well priced, having to return my product i am still waiting for my refund nearly a week later,”

Posted 7 years ago

Hello! Thank you for contacting us. In regards to the delay in your refund, it usually takes between 3 and 5 business days. However, you could contact the Customer Loyalty Team (0207 064 3000) in order to find if there is any issue with your order. Also, we have in our website a size guide where you can find our sizes in centimeters, which may be helpful for further occasions. Thank you very much for writing the review and please, accept our apologies for the inconveniences caused. Have a nice day!

Posted 7 years ago

“I ordered some items from the site and it kept crashing eventually the items arrived over a week later and some of the items were too small. I had to pay to return the package for a replacement which was disappointing. And as there is no store close to us. The process seemed a bit of a hassle and I'm glad I gave it over 14 days before I needed the items as they would not have been here before. I probably won't be using the online service again”

Posted 7 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your online order. According to our policy, we only arrange the collection when there is a faulty item, or made any mistake with the order. In regards to the delay, we will send your feedback to the Logistics Manager in order to improve your delivery service. Thank you very much for taking your time in writing your review. Have a nice day.

Posted 7 years ago

“The size of the chaps were very small, delivery for some items was very slow”

Posted 7 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with the sizing. We have a size guide in our website in which you can find the size of our products in centimeters. In regards to the delivery service, we will send your feedback to the Logistics Manager so we could improve our service. Please do not hesitate to contact us for further concerns. Thank you very much. Have a good day.

Posted 7 years ago

“Waited 31/2weeks for delivery (well beyond the promised dispatching date) only for the whole order to be canceled because by that time my credit card had expired and my new one had validated. There was no communication as to the reasons for the delay or a new shipping date given. A lot of the products on the website were also out of stock and sizing is tricky to work out particularly for gloves. It is not always clear if the sizes are junior or ladies.”

Posted 7 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. We are working on reducing our time of delivery. About the sizing, we will pass your feedback to our product manager in order to improve our service. Thank you very much for taking your time writing the review. Have a nice day!

Posted 7 years ago

“Overall good, but spoiled by unrealistic postage cost”

Posted 7 years ago

Thank you for contacting us. We are happy to hear that you had an overall good experience in Decathlon. In regards to the shipping cost we will send your feedback to our Logistics Manager in order to take this review into a deeper consideration. We will work on it and try to improve our service. Have a nice day!

Posted 7 years ago

“Delivery is ridiculously slow - and the delay is at the processing end where it took them a week to process the order before sending me notification of dispatch. This is much much longer what they promise at the point of ordering.”

Posted 7 years ago

Thank you for writing your review. We are sorry to hear that you have experienced delays in the delivery of your order. After going through your account, we have checked that some of the items you bought were coming from our international warehouse, and that is the reason why they took more than normal to arrive to the UK. In addition, our delivery dates are always estimated so we are not able to promise an exact date of delivery. However, we will take into account your feedback in order to improve our service and try to accelerate the delivery process. Thank you very much for your time. Have a nice day!

Posted 7 years ago

“Ordered age 12 wetsuit for my son who is 8yrs and it was much too small so ordered age 14, same make and it was much too big . It did however fit my daughter who is 11.Would not reccomend using age sizes or buying online if you can visit store.I am too far away so had no choice.”

Posted 7 years ago

Thank you for contacting us and giving us the feedback of your experience in Decathlon. In regards to your issue, we have a size guide on our webpage where can be found the measurements of the different sizes in cm. However, we will pass your review to the product manager to try to increase our service and give a better advise of sizing for further occasions. Thank you very much for your time and apologizes for the inconveniences caused. Have a nice day!

Posted 7 years ago

“Received the wrong order, no paperwork whatsoever either inside or outside the box. Very flimsy packing.”

Posted 7 years ago

Thank you for contacting us. After all, please, accept our apologies for the inconveniences caused. After going through your order, we have checked that the correct order was finally dispatched. In regards to the poor packaging mentioned, we will contact our Logistics Manager so we can improve our service. If you have any other concern, please do not hesitate to contact our Customer Loyalty Team so we can give you a better advice. Thank you very much for your time. Have a nice day!

Posted 7 years ago

“A maritime store- Southampton has a very poor stock of sailing products. Ordered items but coming from France arrived too late for trip and way past estimate. E mail system unresponsive to cancellation and just kept on sending me e mails saying stuff had arrived. Cancellation on non collection took 2 weeks. Decathlon great quality gear at great price but website sevice woeful and why don't you deliver in this day and age?”

Posted 7 years ago

Thank you for contacting us. In regards to the low variety of stock in the Southampton Store, we will pass your feedback to the store manager there, in order to improve the service given. About the emails that you were receiving, it was because of a technical problem in your account, where the status had not been changed, but we have already actualized it manually so you won't be receiving those emails anymore. In addition, the delivery dates are always estimated, and that should be why sometimes the order is not dispatched at the exact date that was told at the beginning. Please, accept our apologizes for the inconveniences caused. Thank you for your patience. Have a nice day!

Posted 7 years ago

“Great products at good prices, let down by slow delivery times. Also a surprising number of poor translations of the original French website for navigating around - get some English mother tongue people to translate in future!!”

Posted 7 years ago

Thank you for contacting us. We are happy to hear that you had a good experience with our products. In regards to the translations of the website, we will take your feedback into consideration for future improvements of it. Thank you again, and have a nice day!

Posted 7 years ago

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Decathlon is rated 4.4 based on 11,510 reviews