Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Delay Repay Genie Reviews

4.6 Rating 367 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

4.6

Based on 367 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

Write Your review

Tell us how Delay Repay Genie made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works well giving you an indication what you can claim on, it is your own responsibility to avoid misuse if not careful could end up claiming on conflicting or multiple journeys you could not possibly be on at the same time. With sensible use saves you having to take your own records. Suggest you log on at least twice a month to tag your claims.”

Posted 4 years ago

“The delay repay genie team have lived up to expectations and more. I like so many others was put off by the chore of form filling for every claim. The delay repay genie has taken that away with a few clicks. I have recommended this service to friends and have nothing but praise for a first class customer service.”

Posted 4 years ago

“If you have a season ticket and suffer the nightmares of commuting on any UK train franchise then Delay Repay Genie is an absolute must... simply to make you feel better about forking out so much cash for such poor service. At least you're getting something back. Should get enough back this year to pay for 2 flights to Portugal... that's what keeps me going when I'm stuck somewhere on a cramped and dirty train carriage or stranded at Waterloo with 1000s of fellow commuters.”

Posted 4 years ago

“One of the best app I have ever used. Highly recommended to anyone who commute by train and want to claim or track delays.”

Posted 4 years ago

“Brilliant. Takes the hassle out of claiming for the delays. Thank you Delay Repay Genie.”

Posted 4 years ago

“I love delay repay genie, its very helpful and helps me to organise my claims.”

Posted 4 years ago

“Delay Repay Genie is a must- have for anyone on the daily commute. Easy to use and with various tariffs available there’s a package for everyone. Just let DRG do the hard work and sit back and watch your repayments go straight to your bank account.”

Posted 4 years ago

“As an annual season ticket holder, this service is great as once you’ve taken a few minutes to set it up, it does all the work for you when you’ve had those annoying delays. Really takes all the work out of it and stops you missing out on a valid claim. Can’t recommend it more. Dead easy”

Posted 4 years ago

“This is a great service and has saved me so much money. My only complaint is that there is no app for this!”

Posted 4 years ago

“Ovs a very good app,, saves me a fortune.. one slight improvement.. the old app changed colour when clamed... makes selecting other delays easyer...”

Posted 4 years ago

“Been absolutely brilliant takes all the time and effort out of having to fill out forms just press to claim. You receive a daily e.mail if you have claim or not. For £10 a month it well worth it”

Posted 5 years ago

“Customer service has been really good. The concept and payback is incredible. A few earlier issues when updating my account to the GDR package but all solved through the quick and helpful customer services. 5 Stars.”

Posted 5 years ago

“Simply the best site for commuters! If you haven’t signed up your missing out! I love it!”

Posted 5 years ago

“I am so glad I finally found out about DRS. I have received back so much compensation that I didn't know I could get. Customer Service was excellent when setting up my account and routes. Claims are submitted quickly and without an issue. Fantastic.”

Posted 5 years ago

“Very patient, thank you!”

Posted 5 years ago

“Very easy to use and efficient service, which is more than one can say about the trains themselves.”

Posted 5 years ago

“Anything that eases the pain out of having to ride with Southern is welcome. Well constructed, easy to use, good communications and no fuss - what's not to like? Do think you should offer long term users the odd incentive or two :)”

Posted 5 years ago

“Absolutely faultless service. I'd recommend it to anyone.”

Posted 5 years ago

“They gave me the exact times for when my trains get delayed, so I could then claim for a refund for southeastern. I would always log my train cancellations anyway, but I'd never get the exact time and I would never get a refund back. Delay sniper saves you the time that you're already running out of by doing this for you and emailing you the times every day. It really is a god send.”

Posted 5 years ago

“A wonderful service that works well all the time. It’s a no brainer.”

Posted 5 years ago

«
1
2
3
4
5
»

Delay Repay Genie is rated 4.6 based on 367 reviews