Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 367 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 367 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really does help to make an awkward system easier and less painful”

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Posted 4 years ago

“Easy to use and fairly good turnaround timeframes.”

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Posted 4 years ago

“So far very easy to use”

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Posted 4 years ago

“You provide a fantastic services and i'm very happy but for some reason my trial ended on the 2/11/19 and I signed up on the 27th but some reason I cant view the delays from 3/11 to the 26th ? Possible claims + 28days? Please help”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for your feedback. If there is a break in your subscription, you would be missing any data for those days you were not subscribed. Please drop us an email so we are able to take a look at your account and provide additional assistance.

Posted 4 years ago

“Their website still requires some improvement- apart from that it provides a great service. To be honest not sure how much it's worth it's as paying £10 per month and approximately the same amount I get back in each month...”

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Posted 4 years ago

“Make us an app please.”

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Posted 4 years ago

“A very good and up to date service with daily reminders of delays and quick compensation when effected”

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Posted 4 years ago

“Good and fast feedback”

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Posted 4 years ago

“Easy to register to site. Then for good price per month Delay Repay Genie take all hassle out of claiming for delayed trains. A few times recently the daily emails have been small and hard to read and on One occasion the train that was delayed didn’t have a claim button next to it so I was unable to claim. It must have been a system error.”

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Posted 4 years ago

“Best app/subscription ever, pays for itself 4x over every month! Mobile app!?!?”

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Posted 4 years ago

“Great product and saved a fortune”

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Posted 4 years ago

“Not had any claims confirmed as of yet as I haven't been here long, but I feel this is such an easier way to claim lost time back!”

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Posted 5 years ago

“Easy to use, claiming back delayed journeys is easy. Never had any problems. Top service”

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Posted 5 years ago

“Easy to use. Wish the claims would automatically update once they've been approved though.”

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Posted 5 years ago

“This is a really good service. The only downside is that the price per month is the same for every customer no matter what your annual travel card amount is so that if, like me, you only travel from Zone 3, it's not every month that it is cost effective to have the service. I think a proportionate charge would be an improvement.”

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Posted 5 years ago

“Signed up the the more expensive automated claim service which works really well. Just click a button and the claim is raised. Really simple and quick and the delayrepaysniper team are really helpful whenever there is a query or problem. If the service were a little cheaper and there was a nice app for my phone I would give 5 stars.”

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Posted 5 years ago

“Very up to date and very good at letting me know when trains are nor running.”

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Posted 5 years ago

“Very good idea. Works a treat. My one suggestion would be to include missed connections. As my journey from londom to manningtree connects from Manningtree to Harwich and thats where the majority of my delays lie. Would be great to see that included.”

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Posted 5 years ago

“DRS is a great service and makes it very easy to claim for all those annoying delays to your daily commute. However, I am finding that after the £10 monthly fee I am only getting back slightly more than that each month, so about 65% of my refunded money has gone to pay for this service... DRS could maybe look at reducing their rates slightly?”

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Posted 5 years ago

“Great tool”

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Posted 5 years ago

Delay Repay Genie is rated 4.6 based on 367 reviews