Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 367 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 367 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a very good way of keeping on top of the delay repayments for our endlessly rubbish train service we have to put up with. Could be improved with an App for mobile phone use...”

Helpful Report

Posted 5 years ago

“Fairly easy system of identifying which trains you were on that were delayed and being able to easily submit a claim. Not so good is trying to tie up emails back from the train companies with the claim on DRS as no unique reference number available that carries through the whole process.”

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Posted 5 years ago

“Over last few months large claims have not been paid, please advise how to get this resolved. Kind Regards Thomas Dezso”

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Posted 6 years ago

“Deals with everything related to delayed trains”

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Posted 6 years ago

“very helpful & friendly staff”

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Posted 6 years ago

“Very easy to use. If the money or vouchers appear without hassle it will be upgraded to 5 stars. Takes all the hassle out of claiming the compensation you are entitled to and if enough of is claim then it will be worth the train companies fixing the problems.”

Helpful Report

Posted 6 years ago

“I just traded my vouchers in for my horrifically expensive season ticket and saved over £400 on the face value with little input from me other than a daily check and click”

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Posted 6 years ago

“Made me happy as you always respond to requests when needed. Claims always turned round in quickest possible time. Also can anyone tell me the last time something went down in price?? Weldone to the DRS Team”

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Posted 6 years ago

“Brilliant service works great, although would like to see a better accuracy or explanation to why some claims bounce?”

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Posted 6 years ago

“Quick, simple to use and gets more money back than I pay in”

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Posted 6 years ago

“I have signed up to the full package meaning the claims are processed on my behalf, I chose to do this because of the painful process that SW trains put you through. So far I havent had a claim paid although this is due to SW systems and general ineptitude (hence 4 rather than 5). The customer service is fantastic, looking forward to seeing the rebates rolling in and bumping this up to a 5*!”

Helpful Report

Posted 6 years ago

“I always make my money back and the hassle of applying has gone! It takes less time and means more money to spend.”

Helpful Report

Posted 6 years ago

“Emily from Delay Repay Sniper's requested I was asked to give my honest feedback... The tool is easy to use especially if on the higher subscription level. The DRS customer support team have submitted improvement requests (09/10) to the DRS Development Team on my behalf for a VAT receipt, however I have yet to hear if my suggestion will be implemented. A friend referred my to DRS, we both followed the necessary process, however he did not receive the reward automatically, as we had expected. I had issues with DRS and Paypay 02/16, this was never resolved hence I have used anothe payment method,which made me happy. DRS are prompt to answer queries via their chat forum and email, and with more experience will become knowledgeable at answering queries fully.”

Helpful Report

Posted 6 years ago

“PayPal integration is excellent. Auto applications saves loads of time. Easy to find my journeys.”

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Posted 6 years ago

“easy to set up and to use the on-going on line platform to re-coup monies for train travels effected by poor running services. high recommend you consider using the service”

Helpful Report

Posted 6 years ago

“A very good service that makes submitting delay claims a breeze. The only reason I haven't given them 5 stars is I believe it would be even better if it was a native app and the submission of ticket details was a little simpler (needs a user experience specialist in order to improve this). Well worth the subscription cost, many thanks.”

Helpful Report

Posted 6 years ago

“ease of use, clear, functional. Missing strike days and should not be negative cost”

Helpful Report

Posted 6 years ago

“A cheap price (until price increase) and made it simple for me to claim for my delayed journeys.”

Helpful Report

Posted 6 years ago

“In a great service. However. With the increase in monthly price, I now have to claim 4x from zone 5 to break even. So the system doesn't work for me anymore. Shame.”

Helpful Report

Posted 6 years ago

“Delayed train emails are useful. It's easy to upload tickets to the portal. An app would make this even better!”

Helpful Report

Posted 6 years ago

Delay Repay Genie is rated 4.6 based on 367 reviews