“I ordered a pair of ASV Levers for a GSXR 1000 K6 and a K&N Air Filter on Saturday 14/03/2020. UPS Created a label on Monday 16/03/2020. Two weeks later and I still have received NOTHING. I have spoken 5 times in the last 12 days to a number of different people and they have all sworn to get back to me but I have had ZERO Communication with anybody from Demon Tweeks. Their customer service is completely non-existent. I will NEVER buy anything from Demon Tweeks EVER again. They are nothing but Liars who just take your money and could not give a damn after that.”
“I bought an Airhawk Seat from Demon Tweeks and after a couple of months it had a puncture. I asked DT customer service if I should just fix it but was told to return it as it was still under warranty.
After so many calls and emails asking about progress I was told on every occasion someone would call to update me. This NEVER happened....and then today, 7 weeks after returning the Airhawk Seat, it arrived in the post...in exactly the same condition I sent it.
Demon Tweeks have unquestionably the worst Customer Service I have ever come across. They simply don’t care and certainly don’t do what their website suggests (all queries will be dealt with within 5 working days).
NEVER AGAIN.
Update: I find it absolutely hilarious and indeed hypocritical that DT quickly contacted me about my review! Shame you don't treat ALL your customers with the same urgency.
I should also like to add I sent a complaint to your so called customer services which was also ignored.
Like I said, NEVER AGAIN.
To top everything off....Trustpilot haven't responded to my email asking why my review was blocked! I then discovered that of course Demon Tweeks have a subscription with unTrustpilot!! Dah daaaaa!”
“Your oil distributors in the UK make you anti-advertising. I wanted to buy Amsoil 5w30 Singnature, I asked many British distributors and official representatives of your oil about the production date. Nobody wants to answer me. This is sick and bad. The customer service department has your oil somewhere, it's a shame because I like it very much and I wanted to buy it. I will not decide to buy Amsoil oil without obtaining any information from a distributor or seller. Everyone has no time or has a customer somewhere. I will probably have to buy another oil, maybe Motula, at least the date of production.”
“Been waiting since 13 October 2019 for a set of bilstein b6 shocks for my BMW F10 525d just received yet another delay for my purchase saying won't be in stock till 28th February 2020 absolutely ridiculous can't believe they have only one supplier for this product”
“After sales service is shocking. No response to calls and emails and keeps claiming photos of defective product was lost even though I had confirmation of receipt of first email. Took almost 8 weeks to finally get a response and now I have to wait for another 4 weeks to have seats repaired. Promised call back from manager but needless to say I am still waiting for that too.”
“Some ordered items were not in stock. Then asked for them to release my order without out of stock item. Was informed (after they took my money) that they do not deliver to hotels - I always get deliveries to this hotel from Amazon and others without a problem. Asked them to cancel the order and was informed that funds would be released as they only place a hold on my card. This is complete rubbish as funds had been taken from my account. I am now in a battle to get my GBP800 back from them. Avoid these guys at all costs.”
“Advertise items in stock that were not. Didn't advise there were not available. when I rang I was told three months so I cancelled but they still show my order pending. three phone calls later and still not sure its cancelled. stay well clear.”
“Stay away if you can find an alternative.. I ordered something that was "available for immediate delivery" and I also paid for the fastest and most expensive delivery method.. that was a week ago and several emails later. Complete radio silence.. I feel scammed.. stay away I say..”
“Customer service is diabolical. Purchased an order from them after website saying it was in stock only to receive an email saying they would be two months away. The next night, another email stating it would be an additional month. No reply’s to my emails and when I called them they had received my emails but never acted upon returning with more information. Won’t be sending any money their way again.”
“The item I paid for was not in stock, however this was not communicated to me. I only found out when I called over 1 week later to be told it would be in stock the following week. Another week went by and the item still hadn’t been despatched and no one had let me know. No response to my emails. I called again to be told it still wasn’t in stock, so I cancelled my order. Extremely POOR comms and over 2 weeks of my time wasted. Definitely my first and LAST order.
Terrible customer service and will be recommending others to shop elsewhere.”
“As a consequence of their faulty website incorrect part supplied. Returned but still waiting for a refund after 1 month. Trading standards/Small claims court seems to be the only remedy. E-mails never answered and fobbed off by customer support. This firm is the pits and should be avoided like the plague.”
“Ordered parts and paid express delivery, then told parts not I stock via email and won’t arrive until at least a month later. Happy to take money though. Complained to customer services, no reply. It seems as well they are not interested in improving their reviews and what is the point of customer services if they don’t reply. Very poor”
“Ordered tyres for Saturday delivery,was assured they would arrive -they didn’t so had to be returned and I never got a refund for delivery simply not good enough paying for a service you do not receive.”
“I returned a tyre as faulty. They say it's damaged and promissed to look into resolving it. They didn't. I called many times. They promissed to call back. They didn't.
Don't expect help if things go wrong.
Really bad service.”
“Do no use this company, when something goes wrong with a product they will do anything they can to avoid helping you with a replacement or refund. Disgraceful treatment of customers.”
