Denelli Italia Reviews

Name: Denelli Italia
Rating: 4.48

4.5 Rating 77 Reviews

87 %

of reviewers recommend Denelli Italia

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Metrics

4.5

Based on 77 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery delays, have to chase my self fot update . After sale Customer service below average, poor commucation, when part was missing, then wrong part sent.”

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Posted 3 years ago

“The service that I received from Denelli Italia store, on both visits, was awesome. From choosing the style of sofa to the choice of color nothing was too much hassle for him.”

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Posted 3 years ago

“We recently ordered an armchair from the store. Our sales advisor was exceptionally helpful without being pushy, he had plenty of options for us. He was able to quickly and accurately answer all of our questions and advise us on ongoing care and additional protection. A very positive experience overall.”

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Posted 3 years ago

“My Sofa was delayed because of the current situation but Denelli Italia was in contact with updates and easy to contact when needed. Pleasantly surprised! and would recommend to friends and family.”

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Posted 3 years ago

“Purchased a Sofa four years ago from Denelli Italia. Recently needed to use their aftercare service which was operated from the store in our instance. Excellent, seamless, and smooth service with no issues at all. Pleasantly surprised!”

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Posted 3 years ago

“My Chair arrived at my house on 4th week after I placed my order. Overall excellent service from start to end. We love our new Chair and wouldn't hesitate to recommend Denelli Italia. Thank you”

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Posted 4 years ago

“Salesman very easy to deal with, no overselling talk! Felt no pressure to buy. Good service and helpful information given when choosing the right sofa. Overall very happy, highly recommended”

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Posted 4 years ago

“I would not hesitate to recommend Denelli Italia to my all friends and colleagues. Denelli Italia is the best furniture store around. The staff are very helpful and efficient. Excellent service.”

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Posted 4 years ago

“Perfect from start to finish, very good saleswomen explained everything clearly and gave us time to make a decision. Plus entertained our daughter while we could make a decision. Kept up to date with the delivery date. The sofa is perfect and is what we wanted. The quality is very good and can not say anything more than thank you.”

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Posted 4 years ago

“Really happy with the service we get from Denelli Italia every time. They weren't pushing us to make a decision but helped us to ensure that we made the right decision.”

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Posted 4 years ago

“Excellent customer service with lots of furniture to choose from. Excellent prices and offers. It was an easy sofa buying process and would visit again!”

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Posted 4 years ago

“Excellent hassle free experience, friendly knowledgeable and with all the help and assistance we needed without any pressure. I am very happy with my experience and purchase.”

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Posted 4 years ago

“I really did my research about what type of furniture I desired, color, fabric, styles, etc then looked at various shops to find the best deal. Denelli Italia gave me exactly what I wanted. The salesperson was friendly and knowledgeable and good to deal with. Highly recommended!”

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Posted 4 years ago

“Service has been excellent from the time we walked into the store to awaiting delivery on my furniture and have been kept up to date with my order. I recommend Denelli Italia because the staff is very helpful we did not feel pressured.”

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Posted 4 years ago

“This is my second sofa from Denelli Italia, Attentive staff left us to choose without being interrupted. Accurate information is given very happy with the service I received. Highly recommended.”

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Posted 4 years ago

“The whole experience has been a pleasure and we look forward to receiving the delivery of our new furniture. I would highly recommend Denelli Italia to anyone looking to buy furniture.”

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Posted 4 years ago

“The members of the staff were very knowledgeable about the furniture we bought and helped me and my wife to make the various decisions we needed to make.”

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Posted 4 years ago

“Excellent service. Extremely friendly staff with excellent knowledge, They were well informed and answered every question I had. We were very happy with our in-store experience at Denelli Italia and would recommend to friends and family.”

Helpful Report

Posted 4 years ago

“After a visit to the showroom, we bought a cream leather corner sofa and stool in 2013. Delivery etc all went to plan and we were delighted with the quality, colour and design. In 2018, near the end of the guarantee period, we noticed rapid deterioration of the non-leather areas in 1/2 of the settee. We contacted Denelli& found AJAY to be most helpful. After a number of visits by Homeserve (paid for by Denelli) we agreed that all the affected covers needed to be replaced. AJ was brilliant. He agreed to share the cost of the replacements & he even arranged at his expense, for the covers to be entirely of leather. Nearly 7 years later we now have a sofa which looks brand new. Despite the assertions of a previous reviewer this is a genuine review even though I rarely write these, I am doing so on this occasion to mark the outstanding service we have received. We heartily recommend both the items we have bought and the service we have received from Denelli & AJAY in particular. Thank you.”

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Posted 4 years ago

“Personally, my experience was really great very relaxed with lots to choose from. Excellent service nothing was too much trouble, very professional would recommend to anyone, well done.”

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Posted 4 years ago

Denelli Italia is rated 4.5 based on 77 reviews