Denelli Italia Reviews

Name: Denelli Italia
Rating: 4.48

4.5 Rating 77 Reviews

87 %

of reviewers recommend Denelli Italia

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Metrics

4.5

Based on 77 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and friendly staff. Good quality furniture reasonably priced! Delivery was on time. Highly recommend!”

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Posted 4 years ago

“Very friendly, helpful and efficient staff with excellent product knowledge. All of our questions were answered without feeling pressured into a purchase and more than one member of staff helped us while we were looking around.”

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Posted 4 years ago

“The salesperson was friendly, helpful, informative and not pushy. I was kept up to date with my order. This was our third sofa purchased over recent years, the quality and service were always very good. highly recommend”

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Posted 4 years ago

“Purchased a few items from Denelli and service was good obviously until one item I received was damaged. I contacted them and I got fobbed off with a typical sales Rep answer to say the least. Extremely poor after care service to say the least ! Go elsewhere with your shopping. Charlie”

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Posted 4 years ago

“We used an interior designer to help us with our new house, and she recommended Denelli Italia to us for our Sofa, Wall/TV unit and dining table and chairs. We could not be happier with all of them, they are absolutely beautiful, and have given our home a really luxury and classy finish.”

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Posted 4 years ago

“The furniture I have chosen is excellent, and the staff was very helpful. Highly trained assistant, not pushy but gave us so much information about the furniture. I would recommend Denelli Italia to everybody.”

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Posted 4 years ago

“Terrible after sales I waited 8 weeks for my divan bed only for it to arrive damaged and malfunctioning. The fitter made me sign the documents confirming the fault and I had to chase Denelli for several weeks without any resolution. After 16 emails Where I mostly repetead the same thing over and over again the manager responded ’ The manufacturer has said it is very unlikely the hydraulics are faulty’ 2200 pounds later I have a bed that doesn’t work , can’t be lifted , doesn’t have hydraulics attached and is not working properly . Denelli has yet to come up with a solution and has to be chased daily . Finally after a string of emails they offered to repair the bed in one month because ‘Italy is closing for Christmas’ and all that without any admission of fault . If they really cared about this being resolved they would have sent an engineer and ordered a spare part via DHL - it can be delivered overnight rather then inconveniencing me for 2 months . I have asked them for a return or a refund due to the fact they need to comply with EC regulations for items purchased online . They said they had too many requests for that and prefer to repair instead . As far as it concerns me , I have purchased an expensive new bed and should be consulted if I want a repair and if I am happy to wait . In the absence of that I should be compensated partially or in full and not be forced to depend on someone’s abysmal after sales service while having a faulty bed for months . I would not use this company ever again . Their goods are expensive Italian design Chinese manufactured goods and I wish I read the negative reviews before I decided to purchase.”

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Posted 4 years ago

“From the time of entering the store, I found the staff very helpful. They explained everything in detail. Denelli Italia has excellent value, choice, and quality. highly recommend!”

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Posted 4 years ago

“Ordered a suite from Denelli Italia and was very impressed with the customer service we received. We thought they were very helpful and answered all our questions without being too pushy! Would highly recommend popping into their shop and taking a look around.”

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Posted 4 years ago

“Very happy with all the sofas we bought from Denelli Italia . Delivery on time, very pleased. Highly Recommended”

Helpful Report

Posted 4 years ago

“Very happy with all the sofas we bought from Denelli Italia. Delivery on time, very pleased. Highly recommend”

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Posted 4 years ago

“Very helpful approached by a salesman with five minutes assistance given, then he left us alone to browse without any stress. Listened to our requirements and offered some advice without forcing. Simple order process. I'll definitely be back. Thank you.”

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Posted 4 years ago

“After having a bad product from another company I decided to see what Denelli Products were like, and I haven't looked back since. The quality of my sofa is extremely good and the guarantee they put on their products are fantastic too.”

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Posted 4 years ago

“First class service from the moment we entered the store to the store. This is the 4th suite we have bought over the years and the service and experience. I've been recommending the store. I'll definitely be back. Thank you again”

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Posted 4 years ago

“We were left alone with a salesperson to look around and was very happy with what we picked and was given all the information we asked was very helpful, never felt rushed at all. Denelli-Italia have a great choice of furniture and a reasonable price. The shop assistants are helpful and knowledgeable, that`s the reason I would definitely recommend Denelli-Italia.”

Helpful Report

Posted 5 years ago

“We had an incredible pleasure to visit Denelli-Italia. We were met with great service and really good advice. This is the first time I bought from Denalli- Italia everything so easy, would recommend it.”

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Posted 5 years ago

“Beginning from the process of viewing to choosing to delivery and fitting, the whole experience was awesome. Denelli Italia never fails with quality of the product and customer service. I would like to recommend Denelli Italia for the next furniture purchase.”

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Posted 5 years ago

“I’ve shopped at Denelli-Italia now for a couple of times. Feel welcomed when I’ve walked in, sales advisor was helpful and encouraged me about what to buy and what was the best option. We were approached by lovely staff who voiced their own opinions and ideas to help my family and I make the best decision.”

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Posted 5 years ago

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Posted 5 years ago

“My experience at Denelli-Italia was very good. From selection to delivery everything was just top of the notch. Variety of products and choices, great prices, no pushy salesman. I highly recommend Denelli-Italia to everyone out there.”

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Posted 5 years ago

Denelli Italia is rated 4.5 based on 77 reviews