Denelli Italia Reviews

Name: Denelli Italia
Rating: 4.48

4.5 Rating 77 Reviews

87 %

of reviewers recommend Denelli Italia

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4.5

Based on 77 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit of Fake Leather! Bought an Alonzo ‘Leather’ sofa and after 6 yrs of use, the truth has come out. The sofas they sell are not completely leather!!! I am still happy with the comfort and rigidity of the sofa even now, but they use artificial leather mostly. The seat, back and arm rests are genuine leather but the rest is not which means around half of the material used is rexine or faux leather. I’v had the layer peeling off from the 6th year onwards and it looks really bad. Life of genuine leather sofa is much more and this is wrong to sell fake stuff in the name and price of Leather!!! You are better of purchasing from the high street brands, they won't do this and might be cheaper as well. I am happy to provide pictures and original receipts if required!!!”

Helpful Report

Posted 5 years ago

“Terrible after sales I waited 8 weeks for my divan bed only for it to arrive damaged and malfunctioning. The fitter made me sign the documents confirming the fault and I had to chase Denelli for several weeks without any resolution. After 16 emails Where I mostly repetead the same thing over and over again the manager responded ’ The manufacturer has said it is very unlikely the hydraulics are faulty’ 2200 pounds later I have a bed that doesn’t work , can’t be lifted , doesn’t have hydraulics attached and is not working properly . Denelli has yet to come up with a solution and has to be chased daily . Finally after a string of emails they offered to repair the bed in one month because ‘Italy is closing for Christmas’ and all that without any admission of fault . If they really cared about this being resolved they would have sent an engineer and ordered a spare part via DHL - it can be delivered overnight rather then inconveniencing me for 2 months . I have asked them for a return or a refund due to the fact they need to comply with EC regulations for items purchased online . They said they had too many requests for that and prefer to repair instead . As far as it concerns me , I have purchased an expensive new bed and should be consulted if I want a repair and if I am happy to wait . In the absence of that I should be compensated partially or in full and not be forced to depend on someone’s abysmal after sales service while having a faulty bed for months . I would not use this company ever again . Their goods are expensive Italian design Chinese manufactured goods and I wish I read the negative reviews before I decided to purchase.”

Helpful Report

Posted 4 years ago

“After a visit to the showroom, we bought a cream leather corner sofa and stool in 2013. Delivery etc all went to plan and we were delighted with the quality, colour and design. In 2018, near the end of the guarantee period, we noticed rapid deterioration of the non-leather areas in 1/2 of the settee. We contacted Denelli& found AJAY to be most helpful. After a number of visits by Homeserve (paid for by Denelli) we agreed that all the affected covers needed to be replaced. AJ was brilliant. He agreed to share the cost of the replacements & he even arranged at his expense, for the covers to be entirely of leather. Nearly 7 years later we now have a sofa which looks brand new. Despite the assertions of a previous reviewer this is a genuine review even though I rarely write these, I am doing so on this occasion to mark the outstanding service we have received. We heartily recommend both the items we have bought and the service we have received from Denelli & AJAY in particular. Thank you.”

Helpful Report

Posted 4 years ago

“Purchased a few items from Denelli and service was good obviously until one item I received was damaged. I contacted them and I got fobbed off with a typical sales Rep answer to say the least. Extremely poor after care service to say the least ! Go elsewhere with your shopping. Charlie”

Helpful Report

Posted 4 years ago

“My experience at Denelli-Italia was very good. From selection to delivery everything was just top of the notch. Variety of products and choices, great prices, no pushy salesman. I highly recommend Denelli-Italia to everyone out there.”

Helpful Report

Posted 5 years ago

Denelli Italia is rated 4.5 based on 77 reviews