Denelli Italia Reviews

Name: Denelli Italia
Rating: 4.48

4.5 Rating 77 Reviews

87 %

of reviewers recommend Denelli Italia

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Metrics

4.5

Based on 77 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Denelli Italia, operated by V Star Ltd, markets itself as an Italian sofa retailer, but the reality is quite different. The majority of their sofas and furniture are imported from South China, primarily from Baotian Furniture Co., Ltd. This deceptive practice misleads customers who believe they are purchasing authentic Italian products. The company's modus operandi involves taking orders over a prolonged period (20-25 weeks) and consolidating them into a container shipped to the United Kingdom. Numerous negative reviews highlight dissatisfaction with this lengthy and untransparent process. The questionable practices of Denelli Italia raise concerns about their commitment to customer satisfaction and adherence to fair trading standards. Potential customers should exercise caution and thoroughly research before making a purchase. You can actually see the identical products via Baotian Furniture Facebook page! https://www.facebook.com/profile.php?id=100055389708935&sk=photos”

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Posted 10 months ago

“My first sofa I bought was in 2011, and lasted 10 years. They have a beautiful showroom which they take their time to show you around and offer their design advice when asked. The buying experience is always smooth. Since then, I’ve bought other furniture from them. Great customer service, accommodating, high quality lasting furniture, I couldn’t compare to anywhere else. Delivery men polite, and also accommodating, couldn’t ask for more. They have a customer for life. Highly recommend!!!”

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Posted 1 year ago

“Great service we were looking for a sofa found what we were looking for served by a lovely man explained everything, great service Thank you.”

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Posted 2 years ago

“We had a brilliant time visiting Denelli Italia. Nothing was too much trouble staff to delivery drivers were polite and very helpful. Thank you Denelli Italia”

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Posted 2 years ago

“Have shopped at Denelli Italia for many years and have never been disappointed! Lovely salespersons were very helpful, not pushy, had all the answers to my many questions. Would highly recommend 🙂”

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Posted 2 years ago

“We always buy our sofas from Denelli Italia because of the excellent product and service. I expect no difference with our latest buy.”

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Posted 2 years ago

“I Purchased a sofa, chair, and footstool today. Great service, very helpful staff, and a very enjoyable experience!”

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Posted 2 years ago

“Quite simple really… 1. We bought a dining table. 2. Denelli delivered the wrong one (which was also damaged). 3. As with other reviewers experiences, denelli have completely ignored our requests for this table to be collected & the correct one to be delivered. 4. I know the stuff in the store looks great - but please… there are just too many similar reviews to mine… buy from elsewhere. These guys are crooks.”

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Posted 3 years ago

“ordered 2 sofas quoted 8-12 weeks goods arrive 22 weeks later one sofa arrived damaged some 8 months later we are still waiting for denelli to resolve and fix client care / service is non existent I would not recommend this company to purchase from”

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Posted 3 years ago

“We ordered a sofa in early spring and were told it would be 12-14 weeks. Having no communication as we came up to 14 weeks, we were told to expect it 3 weeks late due to a foam shortage. We again phoned when they said it would be delivered, and have now been told another 3 week delay- a full 20 weeks since we ordered it. Their website still says to expect sofa delivery in 12-14 weeks so if you are in need of a sofa in this lifetime, do not order from here. Very annoyed we had. If we could cancel the order and go somewhere else, we would without hesitation.”

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Posted 3 years ago

“Ordered a new sofa via Phone and the advisor was great and made the whole process very simple, looking forward to my sofa to arrive :)”

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Posted 3 years ago

“Excellent service!”

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Posted 3 years ago

“Great customer service kind, knowledgeable, and friendly. Ordered a new sofa with a little difficultly but everything was explained with a smile! Highly recommend”

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Posted 3 years ago

“The website is quite easy to navigate and has plenty of photos, information. Buying the sofa was a fairly straightforward process and I liked the additional options that were suggested to go along with it they were very relevant and beneficial.”

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Posted 3 years ago

“Very friendly, fast, and efficient service. We came in looking for a sofa and came out with a sofa, table, and stool! So many choices and options! Very happy couldn’t have asked for better customer service.”

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Posted 4 years ago

“As we arrived in the store we were welcomed by a very kind sales lady who offered her help if we needed it. We had a look around at first then decided which sofa we liked the most. She was so helpful and explained everything we needed to know and took the time to listen to what we were looking for. Great service”

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Posted 4 years ago

“I am very happy with the quality of my sofa and bed. Very attentive, great service, and very knowledgeable salespeople. Not rushed into a decision by pushy salespeople. Would recommend.”

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Posted 4 years ago

“Excellent customer service from Denelli Italia from start to finish. The sofa and coffee table arrived on time and delivery men put all together and in place for me. Very happy with quality and customer care.”

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Posted 4 years ago

“Excellent service and the sofas are fabulous. Very impressed with the delivery and assembly of them. I recommend this to anyone who wants a lovely sofa.”

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Posted 4 years ago

“Very very happy with my new sofa from Denelli Italia. It’s beautiful! With excellent service too! Great communication and great service, I would highly recommend. No more to be said. 😌”

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Posted 4 years ago

Denelli Italia is rated 4.5 based on 77 reviews