Depop Reviews

Name: Depop
Rating: 1.33

1.3 Rating 180 Reviews

7 %

of reviewers recommend Depop

Company Reviews

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Metrics

1.3

Based on 180 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Sarah Hanna

Anonymous

Depop 1 star review on 7th December 2024

Anonymous

Depop 1 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They excuse and allow terrible seller behaviour. No customer support. High fees for this poor excuse of a platform.”

Helpful Report

Posted 3 years ago

“Bought item that arrived covered in stains . Sent item back to seller as I was instructed to by Depop On the promised that they would refund once the seller had received the item back by recorded delivery. All my emails and requests for refunds have been totally ignored. Emails are being returned with messages saying they’re too busy to read emails. This is a mess of a company that I am now I’m gonna have to take to small claims court to get my money back”

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Posted 3 years ago

“This app sucks , I have sold one item and I haven't gotten my payment. Mind you it was 160 that I was supposed to receive. Iv'e emailed them multiple times and i haven't gotten anything. DO NOT USE THIS APP!!!”

Helpful Report

Posted 3 years ago

“Their customer service is so horrible. Better hope you never have any issues with your account because you will not be helped by these people. $50 of items I have already shipped and my customers have received is being withheld from me because of there new stupid Depop payments method.”

Helpful Report

Posted 3 years ago

“Negative feedback censored! Depop's feedback feature is entirely flawed as they will remove negative feedback for sellers on request. After having a seller blatantly lie to me (verifiable in the Depop message string), I, of course, gave them negative feedback. I then got an email saying "Although the feedback does not directly go against our Terms of service or Feedback policy, we have decided to remove it on the basis of being as fair as possible to both parties". How could that possibly be 'fair'!? How can one trust buying on Depop when the feedback is censored? Clearly it is in Depop's interest to have lots of positive feedback sellers to buy from. Feedback elsewhere tells another story To top it off, customer service only responds with vague, generic corporate replies that don't address your issue.”

Helpful Report

Posted 3 years ago

“Depop customer service has by far been the most disrespectful and unhelpful team ever. I have contacted about my account getting banned for wrongful hashtagging which should not even be something you should get banned for. This app has been nothing but nightmares, I really hope they listen to what people want instead of being so money driven.”

Helpful Report

Posted 3 years ago

“My daughter got a job in the summer and bought a pair of shoes on this site. SHE NEVER RECEIVED the shoes or her money back. Placed a complaint in depop site but we had no response. $99 stolen from this site. Don’t buy from depop”

Helpful Report

Posted 3 years ago

“I ordered from Depop. One seller had my merchandise to me in 5 days. The otherseller's package didn't, so I contacted her. She had delivery receipt which was fine, but she was very rude. Said I accused her of not sending merchandise. She demanded proof that she kept the shirt. I never said anything about her keeping the shirt. She was a little "crazy" sounding, so I dropped the dispute with my credit card company. It was for $17. Not a good experience. Will not shop with Depop, again.”

Helpful Report

Posted 3 years ago

“THIS APP IS A SCAM. DO NOT BUY OR SELL THROUGH IT. This app is basically a big scam, depop team play a huge role In scamming both buyers and sellers. If you buy something you will never receive the item and you will never receive a refund. If you are selling something and you sent the item you will never receive your money, FYI according to their policy you need to provide proof that you have sent your item after that you will be able to collect the money, but GUESS WHAT?? you’ll never get it. Try to contact customer service and they will play dumb about any situation they collected their profit from.”

Helpful Report

Posted 3 years ago

“Depop's feedback feature is entirely flawed as they will remove negative feedback for sellers on request. After having a seller blatantly lie to me (verifiable in the Depop message string), I, of course, gave them negative feedback. I then got an email saying "Although the feedback does not directly go against our Terms of service or Feedback policy, we have decided to remove it on the basis of being as fair as possible to both parties". How could that possibly be 'fair'!? How can one trust buying on Depop when the feedback is censored? Clearly it is in Depop's interest to have lots of positive feedback sellers to buy from. The story on TrustPilot is clearly another matter. To top it off, customer service only responds with vague, generic corporate replies that don't address your issue.”

Helpful Report

Posted 3 years ago

“I sold an expensive item on Depop who use Hermes as the courier. Hermes stole my item and Depop won't refund me. AVOID LIKE THESE SCAMMERS !!!!”

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Posted 3 years ago

“Yup, Depop CS is as bad as they say! Depop needs basic communication skills. I have no idea what Depop flagged me for, and what I ask what this was about the answer I got referred to a completely different problem. I have no idea what you guys are talking about and it's pretty clear no one is reading my responses (or it's all automated 🤷🏻‍♀️). I'm told the best way to get a hold of someone is Twitter...I won't sign up for Twitter just for Depop help, I rather just delete the app.”

Helpful Report

Posted 3 years ago

“Do not sell here. Depop doesn’t provide you with anything except to list your item. And they charge 13% of your total sales. If you get unauthorized charge good luck. And if you ship your item more good luck getting it back. Depop should collect and process the order and payment in case there’s fraud. Since they are charging 13%. Better to sell at MERCARI, STOCKX OR GOAT. If you don't want headache take my advice.”

Helpful Report

Posted 3 years ago

“Today I disconnected my PayPal from Depop. I'm sick to death of them trying to bully smaller sellers. They will constantly attack your shop removing nearly all items ( or should I say items that compete in the category of their favourite sellers!!) If you try ask them in their emails to show you the breach they will stop talking and send you the auto u cant reply to this address even when you've just been in discussion with them. To many bitchy competitive sellers who sabotage your shop too. Then theres the constant timewasters Who I've begun to recognise. But its the childish customer service that's made me quit. I wont keep uploading items they delete when I can just sell them elsewhere. Their homepage just always has their faved sellers who sell nothing I like and I'm pretty sure they're limiting searches on my items. Theyve even deleted sold items and their POSITIVE FEEDBACK. I've now put them and there pathetic warnings in their place. I'm OUT!! And already feel relief from this move out of a toxic environment”

Helpful Report

Posted 3 years ago

“Recently I tried to make a purchase with this app, after trying to put the purchase through four times, the app told me the item was sold but it wasn't showing in my purchase history. When I contacted the seller she told me the item was still available and she had no funds on her end, and it was showing as available on her profile, just not in anybody's shopping bag. I tried to contact the app about it, but they were unhelpful and basically just suggeste that I contact the seller, which I already did. She tried to make a new listing, but the same thing happened again, clearly it's a tech glitch with depop. I tried to tell customer service this, but they refused to listen. So we settled on paying for the item via paypal, I got a very nasty email from depop telling me that that's against their rules, I replied and let them know that we tried to go through there at multiple times but it wasn't working, and that we reached out to customer service and customer service was unhelpful in fixing the issue. They replied that they could see my account history and they could see off depop transactions. I replied and let them know that no, there was a single transaction, not multiple and then I'd never paid anyone from depop on PayPal before, and that their app was glitching and they refuse to fix it so if they wanted to keep their customers they really should fix the glitches or they're going to have to settle for people making deals off of the app because they're not keeping up their end of their service. I also pointed out to them that if they could see my account action history, they should be able to tell just how many times I tried to check out and our entire chat history about how the app was not working and that we tried to contact them. This entire time I've been emailing back and forth with a customer service representative, however after telling them all of this information, all I got back was this message: "Thanks for getting back to us, This email thread isn't monitored, please do not reply to this message. If you believe our decision was in error or if you have any further questions feel free to get in touch by clicking the link below" So basically, they were fine personally emailing me when they felt they weren't getting their money, but the second I pointed out the fact that they were also not keeping up their end of the app agreement, and they had proof that they were calling me a liar, they immediately switched over to acting like their service was completely automated and they had no customer service Representatives. I immediately removed all my listings following this incident, and I won't be using the app again. This is just one of many glitches I've had to deal with over the past month, and some of the glitches keep me as a seller from getting my money for months at a time. And as a buyer there are many people who are dishonest about the items they're selling and the app will take no action against them. Avoid.”

Helpful Report

Posted 3 years ago

“I was sold a stained jacket (no pictures or mention of stains) and Depop fully took their side. They removed my negative feedback but allowed them to give me negative feedback. Best part: these idiots told me to resell the stained clothes on their site... They literally do not care about buyers. DO NOT BUY FROM HERE.”

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Posted 3 years ago

“Buyer scammed me and they did nothing to help.”

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Posted 4 years ago

“Do not bother with this app. I spent months putting together my shop, only to have most of it taken down because my images of MYSELF wearing my items and any photos I shot on white backdrops are apparently "stock images". I guess using nice photos or putting in any effort isn't allowed. Already contacted them by email and that hasn't helped.”

Helpful Report

Posted 4 years ago

“Did not receive the item I paid £150 for and never heard from the seller. After two months I eventually received my refund along with a very rude email from the seller. She blamed me for not telling her I had placed an order??? As a result she refused to refund additional costs such as postage. I reported her to Depop and left her a very honest review to warn others. Several weeks later and I have just received “a friendly reminder from Depop to ensure my reviews are honest, accurate and fair”. They have removed my review for this seller. Horrible experience and terrible customer service. They prefer to protect dishonest sellers and not the buyers they try to scam. I would not recommend Depop to anyone and will never use this awful site again.”

Helpful Report

Posted 4 years ago

“Depop not only remove and suspend your account for invalid reason, they also have control over trustpilot reviews, trying to manipulate reviews now even I don't trust 'trust'pilot reviews because of depop removing genuine reviews through trustpilot.”

Helpful Report

Posted 4 years ago

Depop is rated 1.3 based on 180 reviews