de Smit Medical Reviews

Name: de Smit Medical
Rating: 4.62

4.6 Rating 185 Reviews

90 %

of reviewers recommend de Smit Medical

4.6

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About de Smit Medical:

de Smit Medical is a family run distributor of medical products and training that has built a reputation for excellence and outstanding performance. Established in 2002 by Lyn de Smit, the company has grown organically ensuring that our core values are upheld. Providing sales, training and support from our rapidly expanding facility in South Gloucestershire, your needs are supported by a national, field-based sales team, a responsive and expert customer service team and an excellent logistical and technical team. Our highly trained staff are further supported by respected clinical advisors, enabling us to respond to your needs appropriately and with expertise

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Anonymous

Anonymous // 01/01/2019

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“Website easy to use and product delivered in a timely manner”

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“I e mailed about my orders and had a lovely reply . I did ask a question and they sorted it straight away. So I found them very helpful”

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“I am disappointed this order has taken weeks and weeks and still not arrived after being told twice it was arriving. Awful considering it is medical”

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“Unable to review as I haven't received my order yet and as a result had to reschedule my appointment with my health clinician!”

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“Still awating delivery. When I ordered the item there was no note on the website that it would be on pr-order, Payment has gone through and when I emailed a query to the helpdesk my response from them felt rather blunt. I can't comment on the actual product, but not overly impressed with the customer service.”

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“Appalling delivery - so far poor service! Awaiting confirmation that item is in post. It would be better to have the items purchased and test them before you send out a request for a review!”

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Good afternoon. I am sorry that you have not received the items you ordered. These were sent out on 28th March and the tracking number was sent to you. It appears that with the Easter Holiday, Royal Mail second class post is taking longer than normal. I have checked the tracking and it states that Royal Mail attempted delivery on 8th April. They should have left you a card so that you can rearrange the delivery for a time that suits you. If they did not leave a card, please use the tracking number we sent you to rearrange the delivery.

“I found the item I needed with help from my nurse. It was ordered and arrived very quickly thank you”

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“Great service”

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“The lady I spoke to who helped me order the system was so helpful and talked me through the ordering process she was so patient . I have now got in to a routine now .”

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“HI Whoever Very please with the machine. Also the order came quite quickly. S taylor.”

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“Very good device for my problem hopefully it will help in curing my problem.”

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“This does not look like the one my practitioner showed me and I am finding it impossible to find the right settings. I am using the nearest I can get and will get advice from her when she returns from holiday. Also, it is supposed to emit 5 pips when it has finished the cycle but it does not and just turns off”

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Good afternoon Christine. I am sorry that you are finding it difficult to set the machine up. There is a video on our website that shows you how to do this https://youtu.be/J4_tGLSD1q8. If you have to wait for your clinician to set it up and it means you cannot use it until then, please let us know nearer the end of your rental period and we will see if we can extend it by a couple of weeks for you.

“I phoned up the lady on the other end of the Phone was so helpful .. I thought I was going to be embarrassed as it’s is a difficult subject to talk but I felt so much at ease .. excellent no improvement necessary 5 star xx”

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“I found online buying easy and when I did have a question I rang and spoke immediately to someone who was very helpful. I got the delivery the following day. The videos were very helpful and the product is easy to use and is proving effective.”

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“Easy enough to order the device. But the correct accessories did prove more challenging. But now I have them I must say they are already making a difference after only one complete week.”

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“I am very pleased with the purchase,it helps with my aliments. Greetings!”

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“Item delivered on time and well packed.”

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“The service was speedy and quick - the staff was very helpful”

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“Arrived very quickly, process of ordering very straight forward, well done to all staff involved”

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“Fast delivery and excellent communication.”

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de Smit Medical is rated 4.6 based on 185 reviews