de Smit Medical Reviews

Name: de Smit Medical
Rating: 4.62

4.6 Rating 185 Reviews

90 %

of reviewers recommend de Smit Medical

4.6

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About de Smit Medical:

de Smit Medical is a family run distributor of medical products and training that has built a reputation for excellence and outstanding performance. Established in 2002 by Lyn de Smit, the company has grown organically ensuring that our core values are upheld. Providing sales, training and support from our rapidly expanding facility in South Gloucestershire, your needs are supported by a national, field-based sales team, a responsive and expert customer service team and an excellent logistical and technical team. Our highly trained staff are further supported by respected clinical advisors, enabling us to respond to your needs appropriately and with expertise

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Anonymous

Anonymous // 01/01/2019

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“A quick Mention for the positive engagement from Simon, A great business to work with and I look forward to future engagement...”

Helpful Report

Thank you for your kind words, we will pass this onto our colleague.

“I have rented a myoproplus biofeedback. I found the site a bit confusing. I ticked the box for electrodes but it didn't seem to add them so I ordered them from accessories which it says need to do. I ended up with two lots of electrodes. I'm sure the machine is good but can't get anywhere with it myself”

Helpful Report

Hi Kathleen, Apologies for the delay in getting back to you. Thank you for your feedback, it is helpful for us to understand customer experience. We have been looking into this and hope to make it more clearer in the future.

Hi Kathleen, another thing to add in relation to your experience with the product, has a clinician been advising you as we would recommend, as we don't provide clinical advice. We also have useful videos on our website. Please see below link to access these videos: https://shop.desmitmedical.com/continence-care/clinical-products/emg-biofeedback-and-stimulation/neurotrac-myoplus-pro. There is also associated information to support you in the form of FAQ's. Thankyou again for your feedback.

“Ordering and delivery fine. Instructions and understanding how to programme and use the device were not easy.”

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“Easy to order, delivered promptly . Instructions on use clear. I have been using it just over a week so unable to tell yet its effectiveness”

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“everything great very quick will be ordering again thank uou very pleased with purchase”

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“My nurse said my pelvic muscles are getting stronger but I can’t say I have noticed any difference.”

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“First time using your service. I got my order very fast in the post. Thank you for your help 🙂”

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“I am very pleased with the results I am achieving using the NeuroTrac Continence stimulation machine. I was lent one for six weeks by my local hospital. I was so impressed that I have now purchased one for myself. I was also impressed with the ease of purchasing one from de Smit, it arrived in just a few days well packed and with clear instructions.”

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“Recommend for me to use by physiotherapist in pelvic floor strengthening following operation. Machine quite easy to use & persevering with it currently.”

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“Prompt delivery. Happy with the Neuro trac device which was recommended by Physiotherapist.”

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“Fantastic and thank you!”

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“AS DESCRIBED”

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“Easy to use. Not used it long enough to see any results”

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“Whoever it was that helped me with my purchase was amazing. She was so helpful and fulfilled her promises”

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“No problems at all. Ordering was very easy and delivery was on time! Packaging was good. Will certainly reorder as necessary.”

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“It is easy to use(I have the continence one). The programmes are easy to follow and, with lubrication, is easy to insert and stays in . Very well made.”

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“After renting for 12 weeks I found the piece of equipment to difficult to understand how to operate it when youre in your 60's . I returned it several weeks early - very disappointed”

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“I have been using the de Smit medical system for 4 weeks and very impressed with the progress so far and wished I had found out about it sooner . So pleased and feel this is going to sort my prolapse . Big thumbs up for product .”

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“Hi Jonny, thank you for your professional service and being happy to help when needed. I have now been using the vPad-RF diathermy tester for a couple of years and it has become an essential piece of test equipment. It has improved the efficiency of servicing our ESUs, with no more hand written test results that need scanning later, a great improvement in our record keeping.”

Helpful Report

“TENS machine arrived very quickly and works well. The only issue I have had is that the information booklet does not specify how frequently each programme should be used, and I had to consult my specialist physio to get this advice.”

Helpful Report

de Smit Medical is rated 4.6 based on 185 reviews