“I still have warranty on my battery and the customer representative would not reply back to me for several days unless I open a new ticket request. He would merge the tickets and leave it open.
I have sent several pictures and this customer is wasting my time and will not honor the warranty. I am very disappointed since this is a big company. His name is either Luis Estiven Marta montoya or Steve.
Its funny how the platform send notifications when they merge new quest and representative dont response but open the file.
Also he address that he was too occupied with other customers. I didn’t know that there is a scale to serve customer.
To wrap this up, this is the most situating customer service I ever had to encounter”
“restocked all my tools this year due to wear and tear so dewalt was my choice very very pleased with all I purchased to date well made solid products had great results to date”
“Bought a Dewalt compressor, it lasted for five months only. They refuse to refund for it. They just push you through to MAT Industries to find out what to do. MAT just gives you a number to call to find a Mr. Fix it guy, but the Mr. Fix it guy charges YOU, the customer, $95 just to look at it because MAT won't refund THEM. So you're constantly shoveling more money into a broken compressor under warranty instead of them picking up and replacing or reimbursing you. They try to find a "it's your fault it is broken" when it is THEIR defect. Their warranty is a scam, I'm not the only person this has happened to with their compressors. Compressors should last a long time, not just 5 months. I would not recommend "any" Dewalt products at all at this point. Over $800 down the drain thanks to DEWALT!!! 😡”
“Great tool. Great quality very reliable and for the quality your receiving Great prices dewalt tools for me are a number one go to also love the fact the give 3 year warranty on most products”
“I have several pieces of kit from dewalt and would highly recommend for commercial use. Very easy to use and the batteries last for a decent length of time 10/10”
“I always been using Dewalt for all my cordless tools . The quality of them is amazing.
Sometime the price is to high but is worth it.
My dad is a big Milwaukee fan so we always comparing them between each other.
Now I want to move on to flex volt to see how it will performer.”
“I used to use only makita but the dewalt is lighter equipment and it is easier to work with and the batteries are better, They have more equipment and types and parts are available everywhere and quickly,Dewalt there is a company that is able to equip the client from socks to heavy tools and you can only be equipped with a dewalt, there are more professional tools on the market, but not everyone needs such professional tools and can have them at an affordable price”
“Dewalt pole saw supper quick free deliver
Used straight away brilliant tool if used
Correctly and more powerful than u think
Will need the bigger flexi volt batteries for longer use whitch I already had so
Very pleased”
“Well made power tools with good 3 year warranty supporting the bits I purchased. Had an issue with a switch On an SDS drill and they fixed it and shipped it back to me within 2 weeks. Other than that, never had a problem with any of the other tools by DeWalt. Would definitely recommend this company if you want reliability.”
