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DFS Reviews

1.3 Rating 818 Reviews
7 %
of reviewers recommend DFS

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DFS 1 star review on 29th May 2025
Anonymous
DFS 1 star review on 22nd March 2025
Mike Stokes
DFS 1 star review on 25th January 2025
Anonymous
DFS 1 star review on 25th January 2025
Anonymous
DFS 1 star review on 25th January 2025
Anonymous
DFS 1 star review on 1st January 2025
Anonymous
DFS 1 star review on 1st January 2025
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147
Anonymous
Anonymous  // 01/01/2019
Not received my order yet placed on the 1st April but already had the delivery date moved backwards twice, no explanation. Now I’ve got to mess around with work so that I’m home for this proposed delivery date, which could still change
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Posted 1 year ago
Can’t believe this we payed a fortune for a leather couch and chairs from DFS Oldham in less then 18 months the arms in the chairs and sofa are flat to the wood . We took out extended warranty that covers 5 years . So I phoned the get them to look at it. They said send photos in so I did . They said because it’s a fixed arm nothing can be done but they would send someone out to look at it, he came and said the shop said it was poorly maintained, I said look around the house does anything look poorly maintained, he said no it’s beautiful, so I said I don’t mind if you cut the back of the arm refill it and patch the hole it’s a recliner you wouldn’t see it . He said no they can get to it from underneath but it’s a long job , I said I don’t care how long it takes them ,your way or mine , but something needs to be done. So he left and said they will contact you within the next 48 hours . I will send in my report. So this man sends a report in saying bad maintenance 🤯🤯🤯🤯they said I should have plumped the arms up after someone had sat in it . (Are you real) I said I have another sofa in the other room 11years old I’ve never plumped those arms up but they are not flat like this one . They say it’s not a design fault it’s poor maintenance WTF . So people what’s my next move . It’s still within the 2 years shop warranty not yet into the insurance extended warranty .
DFS 1 star review on 13th June 2024 DFS 1 star review on 13th June 2024
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Posted 1 year ago
Customer service Shocking did not buy the Bluetooth settings. I did not connect up with your TV properly.
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Posted 1 year ago
On delivery one of the sofas had a big slit in the back of it & the footstool had a broken foot & broken zip with holes in the material of the base.We took delivery on 7th March & it’s now 7th June & we are still chasing them up weekly to be told they are still waiting for parts?
DFS 1 star review on 7th June 2024 DFS 1 star review on 7th June 2024 DFS 1 star review on 7th June 2024 DFS 1 star review on 7th June 2024 DFS 1 star review on 7th June 2024 DFS 1 star review on 7th June 2024 DFS 1 star review on 7th June 2024 DFS 1 star review on 7th June 2024 DFS 1 star review on 7th June 2024 DFS 1 star review on 7th June 2024
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Posted 1 year ago
There was an argument in the romford store between customer and sales in front of customers in store..also products on sale were of poor quality..we left sharpish.
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Posted 1 year ago
contacted the next day to resolve. We were not. Rang to query the following day. Told it was in hand & we'd be contacted shortly l, we were not. Rang again told contact would be within 72 hours. It wasn't. Rang again to escalate which simply involves the call centre messaging the department that has failed to contact us already. Utter clown show. Each time you phone a different excuse is provided as to why you've not been contacted. Six days since delivery still no further forward.
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Posted 1 year ago
The delivery company for Northern Ireland phoned the day before the delivery date to confirm that the suite would be delivered to our new address. On the delivery day they said that they had to deliver to our old address as they had no record of the new address!!! Subsequently they could not deliver again until 27th June. This is despite the two addresses being only 3 miles apart. It appears you can’t phone directly to the delivery company and the dfs call centre is useless. I asked to cancel the order and they said I have to wait for a phone call from the Derry shop and I can’t phone them as I was not allowed a phone number for them. Both dfs and their delivery company are an absolute disgrace.
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Posted 1 year ago
We have bought a sofa set, and we were very happy until we put the armchair by the wall. Armchair caused a huge damage on walls. I contacted company that this a structural fault, they sent an engineer and he just took pictures without even touching armchair. Obviously metals on top back of armchair inserted wrongly and seems very sharp even if covered by fabric. I tried to explain to customer service team but they went by their engineer's( I felt he was racist as well) comment. Now, I will report the company to ombudsmans. This us a total joke if you bumb into back of chair it can cut your body, it is like a blade and cuts your body, they think sticking out blades are normal and don't consider this structural fault and they refused to repair or exchange I because it's over 90 days period. Absolutely horrendous and disgusting they are blaming my very fragile walls that walls caused the damage to armchair, but if my walls caused damage why there are huge scars on my walls? they told me I shouldn't have leaned to the walls, I don't get it why I can't lean my sofa to walls? should I lean my sofa to bed to sky or what? Absolutely rubbish customer service, ready to blame customers, because I didn't report on time they are taking easy ways to avoid cost. I am very unhappy and will do my best to prove it's a structural mistake from day one. if my child bumb into armchair it will cut her body and they still think my walls crated blades from armchair? what kind of walls creates blades from an armchair? why this blades are not placed inner side, even if you put 10 layers of fabric, blades will cut them but they still want to blame customer for this mistake? is there any other way I can report this issue, if anyone knows please advise me so I can look for my rights and other naive people like me wouldn't suffer ?
DFS 1 star review on 4th June 2024 DFS 1 star review on 4th June 2024 DFS 1 star review on 4th June 2024 DFS 1 star review on 4th June 2024 DFS 1 star review on 4th June 2024 DFS 1 star review on 4th June 2024 DFS 1 star review on 4th June 2024 DFS 1 star review on 4th June 2024 DFS 1 star review on 4th June 2024 DFS 1 star review on 4th June 2024 DFS 1 star review on 4th June 2024
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Posted 1 year ago
DO NOT BUY FROM THIS COMPANY PAID IN FULL FOR A SOFA WAS TOLD IT WOULD TAKE 10--11 WEEKS. FIRST DELIVERY WAS BOOKED, AND I GOT RID OF MY OLS SOFA THE NEXT DAY I GOT AN EMAIL TELLING ME IT WAS CANCELLED, THE SECOND DELIVERY DATE I HAVE SAT IN ALL DAY NOT TURNED UP I AT TO CALL CUSTOMER SERVICE THE GUY SOUNDED LIKE HE WAS WORKING FROM HOME COULD HEAR CHILDREN AND A DOG BARKING, AND HE SOUNDED LIKE HE HAD HAD A FEW DRINKS, HE'S ATTITUDE WAS SO I CANNOT BE BOTHERED, NO COMMUNICATION FROM THE DELIVERY MEN I WOULD NOT GIVE 1 STAR IT'S ONLY THAT YOU HAVE TO PUT A STAR IN TO DO A REVIEW. DISCUSTED BY THIS COMPANY I AM 61 AND HAVE NOTHING TO SIT ON WANT A FULL REFUND. SO DON'T BUY FROM THEM GO SOME WHERE ELSE.
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Posted 1 year ago
We ordered a sofa chair and footstool from DFS in February 2023 delivered and by June 2023 the settee collapsed? Rang dfs we will send out an engineer, who told us that we have to give him a chance to repair it ? Which he spent 3 hours at our house with a few off cuts of wood from the boot of his car, I reminded him that it was 3 months old. We are not happy with it costing us £2;635 not very well built. When stripped back there was 1 screw holding either side of the main cross member which you sit on, appalling workmanship. 3 so called experts later telling me there was nothing wrong we went thru the furniture ombudsman and they dismissed the case in favour of dfs without even looking at the problem. When I looked into the ombudsmen a bit deeper they have the same guy on both boards and it’s the furniture companies that pays there wages ? There customer support or relations is non exsistent. 😡🤬😡🤬
DFS 1 star review on 31st May 2024 DFS 1 star review on 31st May 2024 DFS 1 star review on 31st May 2024 DFS 1 star review on 31st May 2024
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Posted 1 year ago
Delivery promised on 28th, then told it was a provisional date, failed to communicate it could not be delivered, then when chased, DFS blame the courier, the courier appear to show complete disrespect, manager of Hanley store, says they have no control over the delivery albeit, the sofa was purchased with 1 week express delivery, told by courier 10 days on they cannot give date, they don’t know when they will be in the area, when I said 1 wk, 1 month, 1 yr, nothing, until I mentioned going to the press having caused my mums stress 80 yrs old, no sofa as hers was collected for the promised delivery
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Posted 1 year ago
DFS aftersales are shocking. Avoid
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Posted 1 year ago
Worse service ever, I suggest not to buy anything in this company, they delivery a broken sofa (I’m paying for something new) they didn’t want to change because it has a solution for them which I found that you paying for something 2nd hand and it would be cheaper. it’s already more than 7 months waiting for them to come and fix it and today it’s the time they telling me they do not work over the weekend and first time they didn’t show up second time they supposed to send a text message the day before which I didn’t get so I suppose they were not coming (all that in a weekend days) of course I’m not going to miss my job because they now don’t work weekends. This is so frustrating paying for a sofa which isn’t even new. And also they sale the cleaning of sofa insurance which is not a cleaning of the sofa (and the company they do the job told me they always sell to people like that and they tired to tell people that is not a cleaning service) this is too much. Please do not buy anything from this company otherwise they wouldn’t change or let you return the item.
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Posted 1 year ago
DO NOT BUY FROM DFS.... seriously save the money. They will not get your order to you on time and they lie when they say they give you a delivery slot I have wasted numerous hours and days waiting for them to deliver my order - distribution centre was 30mins away but apparently it has been12 hours since the allocated delivery time, and still no sign of them. the only guarantee DFS will give is to take your money and waste your time and keep you waiting for as long as possible to get the delivery to you.
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Posted 1 year ago
Bought a lot of Sofas from DFS the last sofa I bought I insured and my dog chewed the sofa. I will never buy a sofa from DFS again and have it insured because it’s not worth the paper it’s written on. DFS weren’t bothered and their insurance company was a complete rip off So I’ll advise anyone to stay away from DFS and they’re so called Insurance company It’s quite clear the policy is they’ll take your money but I don’t give a damn about about the customers !!!
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Posted 1 year ago
Order number 51D1L2457 STAY AWAY FROM DFS Sofa head rest not working bought year July 2023, was told would be repaired in 12 weeks, Disgusting after sales customer service STILL WAITING on 8 MAY 2024.
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Posted 1 year ago
All I can say is dont bother nowt but lies and wanting more money then you've already set up to pay never again
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Posted 1 year ago
First of all I would give no stars if I could. We bought leather recliner sofa and chair. From Swindon. We have had to have it restuffed. Recliner doesn't recline properly. We were not told instore that the rise and fall chair is not very comfortable, it was purchased for an elderly person. It's very uncomfortable. Terrible build quality, Terrible customer service. We paid over £3000 for this rubbish. After sitting in it for longer than an hour you can't feel your backside. Long story short dfs won't replace. Once you've bought it they dont want to know. Please think twice before throwing your hard earned money at them. We will never shop with them again and will tell everyone we know to not touch them
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Posted 1 year ago
My experience with Enfield DFS has been less than satisfactory. Despite contacting the sofa company before my warranty period ended, I have not received any resolution to my issue even after following up multiple times since 2023. I found the customer service representative, Fireil to be unhelpful and impolite during our interactions. As a result, I do not recommend purchasing sofas from this vendor, and I hope that my feedback can be used to improve the quality of service provided to customers in the future. You are better off purchasing your sofas elsewhere.
DFS 1 star review on 5th May 2024 DFS 1 star review on 5th May 2024
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Posted 1 year ago
STAFF,SELL TO YOU WITH OUT CARE OR LEAVE.FROM VIDEO IN STORE.WHEN COMES, SEAT TO LONG FOR A SHORT BODY.HOW DO KNOW BEFORE YOU TRY.IF IT IS NOT THERE TO SEE. TOLD THEY GIVE US TWO HOURS TO THINK. WELL THATS WHAT THERE JOB IS TO LOOK AFTER CUSTOMER NEEDS. WILL TAKE BACK A COST .WHEN ITS NEARLY £3,000.DO THEY THINK YOUR IN YOUR RIGHT MIND.
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Posted 1 year ago
DFS is rated 1.3 based on 818 reviews