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Dillard's Reviews

1.6 Rating 144 Reviews
14 %
of reviewers recommend Dillard's
1.6
Based on 144 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Dillard's 5 star review on 10th May 2025
Anonymous
Dillard's 1 star review on 5th February 2025
Lomaha
Dillard's 1 star review on 10th December 2024
Anonymous
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
10
Anonymous
Anonymous  // 01/01/2019
I personally shop at Dillards so was very disappointed when I did an online order for earrings and was sent cheap versions of what was listed. Unable to return because they were on “clearance”. The clearance price I paid was 4 times more than I feel the actual item I received was worth. Don’t bother shopping online here, they are just sending out junk. Scam
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Posted 1 year ago
Ordered a bridesmaids dress online. My order arrived with a completely different dress, wrong size and no packing slip. Called to voice my problem “we will email you with what steps you need to take.” Two days without an email I made another call. “I’m sorry ma’am we’re sold out of that dress.” Dillards: if you want to be competitive with online shopping market pull your head’s out and step it up! Note: I wanted to upload images but the site didn’t allow it!
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Posted 1 year ago
My husband bought me sandals which were too small, he bought a size up and apparently didn’t return them on time. The new ones are defective one buckle on the left of ankle and the other on right of ankle. They had the sandals and returned them to us. Shame shame shame on them. I was going to buy the flamingo sandals but would NEVER buy from them again. I pray they go out of business, I will have a huge party wearing my Mitch matched sandals!
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Posted 1 year ago
I will NEVER purchase anything from Dillards again due to their very selfish 30 day return policy. I found out after 30 days that the item I purchased was not suitable for the occasion. I let the customer service person know that I would be happy with a store credit, but NO, Dillards is going to keep my money and I have a dress that I most likely won’t ever wear. DO NOT BUY FROM DILLARDS if there is a possibility that you may need to return the item! I cut up my Dillards credit card!! If it were possible, I would have left a 0 review!
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Posted 1 year ago
DO NOT GET A CREDIT CARD HERE! THEY CHARGE OVER 30 PERCENT INTEREST! HORRIBLE WHILE MR. DILLARD IS A MEGA MILLIONAIRE. THEY DON'T DO A LOT OF TRAFFIC IN TOLEDO OHIO EITHER SO THEY'LL PROBABLY CLOSE THE STORE WHICH I'M HOPING THEY DO. DO NOT SHOP AT THE STORE, DO NOT GET THE CREDIT CARD I CLOSE MINE OUT I HAVEN'T EVER USED IT AND I WILL NOT EVER AGAIN.
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Posted 1 year ago
Returned a shirt within 2 weeks had my receipt and they refused it because the tags were off, this store is absolutely off my list to ever return to again! Horrid experience.
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Posted 1 year ago
After buying a dress within the last 2 weeks, and then seeing that went on sale over the weekend, I asked for a price match. Customer Service said “Dillard's does not participate in price matching or issue price adjustments.” So I’ll be returning that dress for a full refund and will remember that they do not need to retain customers - even in this economy. They lost a customer over $64, btw.
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Posted 1 year ago
Multiple poor customer experiences. Rude, jumping through hoops. Can't believe the return policies and how long Dillard's has had my money
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Posted 1 year ago
Don’t buy any perfumes at Dillard’s I recently made an expensive in-store perfume purchase at Dillard’s. After wearing it several times I found realize I was having an adverse reaction to it. Within a month I took it back to the store with the box and receipt and was told since I opened the box I couldn’t return the fragrance. That’s just the worst customer service I’ve had a department store. I’ve purchased make up from department stores in the past (which I’d used) and returned it, no questions asked! Now I’ve spent over $200 for a perfume at this store and not even offers a store credit!!What kind of customer service is this? I WILL NEVER SHOP AT DILLARD’s AGAIN!! That why many people these days use AMAZON to avoid all this inconvenience and loss.
Dillard's 1 star review on 21st June 2024
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Posted 1 year ago
30 day return policy is terrible. I was buying a dress for son’s wedding. I tried it on, it was too big, I didn’t get it sent back until about 40 days after purchase. I did not realize the short turn around for returns, which is on me, but it is a ridiculous time period. I will never spend another dollar at Dillards.
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Posted 1 year ago
If I could give less than a 1 I would. I read the policy, and my receipt and went to return. The customer rep said it was 30 days of purchase. NO WHERE does it say that. They are scamming people. I will NEVER order from Dillards again.
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Posted 1 year ago
I truly feel that I was racially profiled. I went into to Dillard's on June 13, 2024 to look around for sales and/past time. I felt like I was at a car lot. I was bombarded and followed in every area I went. I went to smell some perfumes, and the woman at the counter came around the counter to watch me smell the perfumes. She was barely 3ft away. I felt so uncomfortable. I told her I didn't need any help, and that I was just smelling the fragrances. She looked at me and said that's fine, and proceeded to watch me. There were other people in the store but I needed supervision at her counter I guess. I was very annoyed so I walked off to look at some Bogg bags and I saw her from afar watching me. I was so aggravated. It was so embarrassing because I had my children with me. I finally just left. I tried to be optimistic about the encounter, because I was in the store for maybe 20 minutes. But who knew that you had a time limit to shop.
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Posted 1 year ago
I can see from the reviews I am not the only one that finds Dillards return policy awful. I ordered two of the exact same dress for an event in May—two different sizes as I was unsure which would be the best fit. I returned the brand new dress, in the size I decided not to keep, just a few days beyond the 30 day window. The dress was on my doorstep today with a note saying no returns after 30 days. I contacted customer service to see if I could perhaps get store credit because my return was so soon after the deadline. I was advised with no hesitation that the policy is strict and that I cannot return or receive credit. The agent didn’t even pretend to look into my concerns. Moving forward, I will be shopping with more customer friendly companies. Based on your reviews, it appears I am joining quite a few others in saying that you lost a customer today.
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Posted 1 year ago
Dillards in Collierville has the most unethical Employee in their history. Micah claimed to be a " Manager". I watched the video of him yelling and screaming at this woman. Falsely accusing her if fraud! He obviously lied. He behaved like a maniac. While she calming asks why did you "FLAG MY GIFT CARD AND STEAL MY MONEY". He then calls security. She shows her Id and card to JIMMY he say" "What am I supposed to do with that " lets go get out of my store! I want you out. Obviously Dillard's is his store as she complies and is leaving. He is behind her on the escalator making horrible remarks she's holding her phone up recording. She says you are nasty person and he said oh I'm going to get even nastier when I get to the door . He does he can be heard stating if you come back in my store I'm going to stick my foot up your. @--calling her a black ghetto b word and saying more things that I rather not type as she that talks to him he says that he doesn't give a duck and Dillard's won't do spit. He can be seen is on this video he is a white older Slender Man with messed up teeth. It really touched me when I seen this video because this woman has my last name it let me know that it could have easily been me. Dillards should be ashamed. But nine times out of 10 they are not please go watch the video. I wouldn't recommend shopping here to anyone!!!!
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Posted 1 year ago
I have been a loyal customer for years, and everyone in women’s shoes and misses knows me by name. Today a new employee shows up and wants to do things her way. I have been a cardholder for years, and I know I have 60 days to return an item, but she wouldn’t return it for me. She returned one and not the other. Then she asked for my DL even though she knew who I was from the first item returned on my card. She was rude and didn’t know how to handle the situation. She wanted to give me a gift card first, then she decided to give me credit for the item. What a mess! I asked to talk to the manager, and she had a worse attitude. She wanted to talk in front of everyone. I told her customers are not invited in offices anymore. She took me to a bigger room called it an office. She kept standing up to intimidate me. She was as rude and useless as her staff member. As I left, I told her that I will never shop at Dillard’s Hulen mall, and I will spread the word to my followers.
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Posted 1 year ago
Return policy is unbelievable. I purchase for Dillard's often. I purchased a top and their clothes are not cheap. The top was too big. I called to see if I could return and the answer was no! Their policy is 30 days from purchase, this is online. I was thinking 30 days from receiving the order. Nope, a couple days late and they could have waived those days instead of losing a customer. My family will never shop Dillard's again. Times are hard and business is not what it use to be. They are going to regret losing customers. There are other stores that are just as good if not better. Good luck Dillard's!!!!!!
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Posted 1 year ago
Purchase an item. Wrong size. No purchase receipt in package. Store will not return for correct size. I am forced to keep item that is too big. Jennie S
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Posted 1 year ago
My package was delivered to the wrong address. They blame me. I spoke to someone in customer service. They were very rude. They talk to me trying to belittle me didn’t wanna take any responsibilities of the error blame everything on me told me I would not get a refund the shoes was delivered to someone else so now I have no product And still has to pay $120 ask for corporate number I was told that they wouldn’t not respond to me that I had to talk to them. I was being belittled spoke to rudely never resolved the situation. I was told to call my creditor and see if they can help. This is a company that I was ordering from Since 2019 I will never order another thing from dealers. You should read the reviews before you do.
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Posted 1 year ago
Terrible return policy. There are no Dillards in the Northeastern United States, limiting options to return to only shipping. If you miss the deadline by only a few days, you can not return, even for a credit. There are too many online suppliers with better return policies. Choose another. Don't use Dillards.
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Posted 1 year ago
When I placed my order I didn't check the return policy assuming Dillard's had a better return policy. I assumed it is a more upstanding store and would take back an item within 60 days. My mistake. I called to ask for a credit and that was not an option either. The item is still being sold which irritated me even more. I will no longer shop at Dillard's because of the terrible return policy. And lack of store credit policy for an item that is still in circulation. You have lost this customer. But you probably don't care. Return policy sucks!
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Posted 1 year ago
Dillard's is rated 1.6 based on 144 reviews