Dillard's Reviews

1.6 Rating 156 Reviews

15 %

of reviewers recommend Dillard's

Company Reviews

Questions

Metrics

1.6

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Delivery

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Returns

How is Dillard's returns process?

Customer Service

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How is Dillard's returns process?

Helpful Report

(21 hours ago)

Greater than 87% of reviewers feedback is Dillard's returns process could be better.

Helpful Report

(21 hours ago)

0.00%

Industry Average

“ It seemed like the sales lady wasn't too clear herself on how to do returns or exchanges based on what my son told me. ”

- Anonymous

“ Holiday gift returns will be honored until 1/11/25. ”

- Anonymous

“ 30 day return policy is terrible. I was buying a dress for son’s wedding. I tried it on, it was too big, I didn’t get it sent back until about 40 days after purchase. I did not realize the short turn around for returns, which is on me, but it is a ridiculous time period. I will never spend another dollar at Dillards. ”

- Rita E

Dillard's Reviews

Returns - Difficult