Dillard's Reviews

1.6 Rating 146 Reviews

14 %

of reviewers recommend Dillard's

Company Reviews

Questions

Metrics

1.6

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Delivery

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Returns

How is Dillard's returns process?

Customer Service

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How is Dillard's returns process?

Helpful Report

(1 week ago)

Greater than 87% of reviewers feedback is Dillard's returns process could be better.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ 30 day return policy is terrible. I was buying a dress for son’s wedding. I tried it on, it was too big, I didn’t get it sent back until about 40 days after purchase. I did not realize the short turn around for returns, which is on me, but it is a ridiculous time period. I will never spend another dollar at Dillards. ”

- Rita E

“ The dress was on my doorstep today with a note saying no returns after 30 days. ”

- Anonymous

“ The 30-day return policy is my major complaint, especially when you have to pay shipping charges to return items via mail. Nordstrom has free shipping for purchases and returns and no strict return date. The merchandise is similar. ”

- Anonymous

Dillard's Reviews

Returns - Difficult