DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

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Metrics

1.7

Based on 381 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order in about 9 days no issue here Was boxed new”

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Posted 1 year ago

“Dang !!! I received my vape coils in a few days sorry about that folks, but i did order more than a month ago and maybe they changed shipping companys!”

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Posted 1 year ago

“I usually give Direct Vapor 5 stars, but I recently ran into some issues. Customer service is great though. I received someone elses order. I called and the CSR was a great help. She said she would re enter my order and ship it priority ($9.95) at no charge. That was a week ago tomorrow. Still no package. I checked the order online and saw that the priority shipping order was cancelled and a new order placed with 1st class shipping. Plus, I had to send back the wrong order. I hpe the woman in South Carolina who got my order received her replacement order in less than a week! But overall, DV is a great source for vape products.”

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Posted 3 years ago

“There is an error on their website.. i wanted to order the replacement glass for the TFV 16 lite smok tank and if u go to the tank it has a reorder of the glass right under it but it’s not the correct glass. They have the TFV 16 smok glass which is for that tank and it won’t fit on the lite tank Anyway, i called customer service the next day when I realized it’s the wrong glass and i spoke to a woman Gayle or Gail and she was so helpful and kind. She took the time to look up what i said and she agreed with me and said when u get it ship it back we will send u a return label by email and u will be refunded for the entire order. I. Definitely recommend Direct Vapor. Their customer service is excellent and that is very important at least to me”

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Posted 3 years ago

“So many negative reviews, I can't complain. Received my Falcon King Tank in seven days. Not bad considering I can't find a Falcon M1+ coil in Riverside County. Great price and at least I have two more coils to get me thru the lockdown✌🇺🇸”

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Posted 3 years ago

“I would have given them 5 stars, but lately they're out of stock on most juices I like. Always shipped in a timely fashion and never had a problem.”

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Posted 4 years ago

“I dont know whats up with all the bad reviews. I can only speak for myself. They shipped my order out fast. Everything was there. Didnt have any issues. I would buy from them again”

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Posted 5 years ago

“My first order was an awful experience, but in the end it was because I never proved my age. I think that’s partly Directvapors fault. After that I have never had a problem and when contacted them by phone customer service has been excellent. Prices are amazing compared to local shops. If direct added something on their main page about proof of age I believe half their complaints would disappear. I love DIRECTVAPOR.”

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Posted 5 years ago

DIRECTVAPOR is rated 1.7 based on 381 reviews