“Disney online shop has virtual waiting room for shoppers and it’s totally unnesesery, boring and make people nervers because they have to wait online theirs turn to shop FOR JUST 10 minutes...this is crezy and creepy...who made that idea IS VERY VERY VERY STUPIED PERSON, and he need medical attencion!!!!”
“There customer service is inconsistent and a hastle to return or exchange items purchased online. When I contacted customer service to return/exchange some items I was told to fill out the form and attach the included return label. I emailed customer service and indicated that a return label was not included in the box if they can email me one. Then I was told by email that they don't provide a return label. It's my responsibility to go to the post office or UPS and return the box. That is not what I was expecting. I will not be ordering form Disney store. Please be aware of that inconvenience.”
“Physical Disney store. They don't provide bags to their customers after making purchases in their store. They will however SELL you one. I along with other customers left the store carrying items in and on our arms, looking like thieves rather than customers. I won't be back nor buy any Disney product.”
“The level of inconsideration experienced with this purchase has been awful. Friday 11/20 my package was said to have arrived, upon opening the package I realized THEY had sent the wrong item, I call customer service and was informed I had to return the wrong product in order for the correct product to be shipped. I explained to the customer service rep that I had just made it home that day from saying goodbye to my now deceased grandfather because he was being removed from life support and wasn’t sure when I would be able to get to UPS to ship it back, she stated that she would bypass it so that I could receive my order in time for my daughters birthday but also stated numerous times that I had to return their mistake so I was not charged. I told her that was fine but I was not sure when I would get there since I had to make funeral arrangements.
Now we skip to a week later...after going through and still going through a horrible situation, I call to find out where the correct package is, this customer service rep informs me about returning THEIR mistake and my product not shipping because of that so I explain what I have been experiencing after the passing of my grandfather which is... the day after my grandfather passed I found out a very close friends son who is 15 went missing and possibly jumped off of a bridge. This boy is like my son, he spends 1/2 of his time at my home and is treated the same as my own children. The next few days were spent standing in the freezing cold and rain for 12+ hours waiting to see if his body was recovered from the river, which he was not ever recovered so the days since then have been spent talking to investigators and searching on foot for this child. So the chancing of me being getting to UPS to return THEIR mistake is slim right now because of the horrendous situation I am dealing with. The customer service rep today continues to inform me multiple times that I must return THEIR mistake. I must take time out of my day that has been spent searching for a missing child to get to UPS.
We spend a significant amount of money at Disney between our trips and the tens of thousands of dollars spent on merchandise and to see the level of non compassion experienced because I’m not sure when I can return THIER mistake in unreal”
“I have had repeated problems with disney store since 2019. I order and then after they deduct payment they tell me they no longer have the item or I cannot access my order history online. Also, when trying to call customer support they keep me on the phone for over an hour waiting on someone to answer. I love disney but will not be buying from them again.”
“I placed a large order. I used a gift card for part of it and my Disney visa to get my 10% off. Neither has been used. I have been trying for a week to get someone on the phone and a response by email. Nothing. Someone picks up and Immediately I get disconnected, after 30 plus minutes of waiting. I get no response from email. I will never shop at shopDisney again.”
“I pre ordered the Mickey face masks in May. I just received them in the mail and was beyond disappointed! I ordered adult medium and when I opened them up all 3 where different sizes. One was so badly sewn it was coming apart everywhere. Two ended up fitting my friends 3 year old and one was what I think the adult medium but that was the one unwearable from the horrible sewn job. I called Disney right away but was only given a $25 online gift card . It cost me more with tax and shipping then the $25 and was told don’t reorder because they couldn’t guarantee to me the correct size and they were back logged. Please do not order these they are horrible and will end up losing your money. I am so disappointed in Disney I have always been a huge fan but not sure after this if I would ever order again .”
“They don't price match at all. I purchased a Cinderella castle from shop disney.com and later found the exact same thing for 45 dollars less at 3 different sites. As my order had already shipped, I contacted shopdisney customer service asking for a refund of the difference. I even provided proof of the lower price on 3 different sites, and shopdisney basically said tough. Deal with it. They don't price match and thats just how it is. The only option they gave me was to return it at my own expense once it arrived, but as it's a rather large and heavy item, it would cost me more to return it and get one of the cheaper ones so I'm just stuck. With the billions they have, one would think they could at least price match. Word of warning to any would be shopdisney shoppers, make sure you check other places and sites before purchasing from shopdisney, as it will likely save you some cash”
“They don't price match at all. I purchased a Cinderella castle from shop disney.com and later found the exact same thing for 45 dollars less at 3 different sites. As my order had already shipped, I contacted shopdisney customer service asking for a refund of the difference. I even provided proof of the lower price on 3 different sites, and shopdisney basically said tough. Deal with it. They don't price match and thats just how it is. The only option they gave me was to return it at my own expense once it arrived, but as it's a rather large and heavy item, it would cost me more to return it and get one of the cheaper ones so I'm just stuck. With the billions they have, one would think they could at least price match. Word of warning to any would be shopdisney shoppers, make sure you check other places and sites before purchasing from shopdisney, as it will likely save you some cash”
“Money hungry fools that wont even let a 6 year old boy have the headstone he wanted due to "breaking the illusion". Disney as a whole is joke i mean 56 movies in the making and 53 of them are remakes or retellings just for that almighty dollar.”
