“An item from this company ruined a bunch of clothing in the wash. Over $100 worth of clothing that were dyed blue by Elsa pajamas bought from this company. I reached out to them and sent photos of everything. They offered me a $25 e-gift card. I sent screenshots of the prices of everything ruined and they stated they can't help me without receipts of every item. I advised them they are christmas gifts with no receipts. Disney refuses to assist with reimbursement of the items they ruined. It is complete bullcrap. They are a rich company and can't reimburse the $100 of clothes that THEY RUINED. Ugh. One example below with a before and after of an item.”
“Such a horrible online shopping experience ever. I tried to cancel my order which is haven't been shipped yet and the customer rep told me they can't cancel anything because the order was being processed. They told me to do a return after I receive my order but I probably need to pay for the taxes and duties since my package is shipped to Canada. I ended up need to pay more on that stupid shipping than I paid for the plush toy, and even I wanna cancel my order before shipping but they forced my to take that? I will never ever wanna buy anything from Disney online! Save you money and get it from Amazon!”
“Used a discount code in good faith, was assured in a Disney live chat it would be honoured…was then lied to and then completely ignored by customer service! Completely opposite to their public magical image…no magic here…shocking!! AVOID AVOID AVOID!!”
“I ordered a spirit jersey and an Alex and Ani bracelet, and instead got someone else’s pins. A big box, meant clearly for my items, but not what I ordered at all. I ordered before the deadline to have them before 12/24 and everything, but now my items are unavailable?? As a former cast member of the company, I’m extremely disappointed that I lost my store location and job over these incompetent and insufficient people running the web store.”
“Used a discount code apparently it was a Disney error and they cancelled my order saying the items were out of stock very unfair a week before Christmas”
“The only thing I can complain about is the shipping cost to Australia.i have ordered around six times from shop Disney and every time after my shipping notice it arrives to me within ten days,I have only praise and I have to say lately they are the only ones In the world that I know I’m always going to get my parcel in a timely manner,will go back to them again and again”
“I ordered something from Disney Online, waited two weeks and got an email that my order was being returned. I never requested for this action to happen. I was disappointed. I at least got a refund. Nonetheless, I do not recommend purchasing from here.”
“Terrible customer service. Called three separate occasions for the same issue. Was assured it was fixed the first 2 times. Lies. On th3 3rd call spoke to a supervisor who was less than useless only to find out that they couldn't fix the issue. Waste of time. Was a customer for many years now will never order from them again”
“First off I’m a die hard Disney fan! BUT shopDisney isterrible!!!!! The shipping is so slow there is no reason it takes over a week to put a gift card in the damn mail!!! I will stick to buying at the parks or store.”
“Shipping to Canada is minimum $30 ($39CDN) for any 1 item, $40 for 2-3 items, $50 ($64CDN) regardless of weight/size. Free Shipping does not apply to Canada, no matter the spend.
Ships w UPS only! And it still takes from 7-12 days no matter what u paid. And add on 20% ups Broker Fees/taxes on top.
Making this far more expensive than the physical store ever was. But now that the Stores are gone, what choice do u have?”
“Bought a book, an expensive one. Came with the spine torn. Called and said will mail out another one and i can print a return label. Neglected to tell me I had to wait for them to receive book back before they mail replacement. UM NO! So the book can be out of stock when you get it back? I don't think so. Lousy customer service.”
“I recently purchased a very cute guardians of the galaxy volume two Groot T-shirt. It came in the mail pretty quick, I even customized it. I originally bought this T-shirt from shop Disney but it was powered through zazzle.com
I was super excited because I knew it was delivered I open the package and the package alone was damaged there was no plastic covering over the T-shirt, No protective layer to protect the T-shirt no nothing, it was literally bare inside of the packaging. The image and the logo on the T-shirt looked extremely rushed and was already all messed up like someone had already washed it previous times. I will never order from this zazzle.com website again take it from me if you’re going to order from shop Disney make sure it’s directly through them that power through anybody else. I did get my money back the same day so that’s a positive thing but I am very disappointed because it was supposed to be for my son’s birthday he is a huge marvel fan and even bigger Groot fan!”
“Just made my probable last purchase from the shop Disney site. Two out of my last three orders, the wheels just spin and it never fully processes my order. Then it charges my card multiple times, and the phantom “holds” don’t disappear for over a week. I currently have three charges on my card for the same order, an order that doesn’t even appear in my order history 24 hours after placing it. This same thing happened a few months ago as well. It’s a nightmare, especially for a site with the Disney name on it. (I love Disney but really wish the shopdisney site was magical too).”
“I placed an order for a pair of Minnie Mouse earrings and after about almost a month of waiting and no update I decide to contact customer service for assistance. I couldn't be connected with someone but instead received a notification stating someone would be in touch with me within the next 48hrs. I finally receive a follow up "Oops" email after the 48hrs. starting my item was canceled. When I tried communicating with customer service again, I felt like a was being mocked and told "hope your niece had a magical birthday", no real solution to my problem or frustration on how the situation was handled and the miscommunication. WILL NEVER SHOP @ DISNEY AGAIN.”
“Ordered Cruella costume for my daughter for Halloween and it was way too big. Started a return online, printed return label and was issued a full refund the moment I dropped item at UPS.”
“I have purchased from them, if you ever have to return something for wrong size or wrong item. Forget it, it took 4 months of me calling to get one item refunded. A shirt we ordered came in wrong size sent the wrong size back never got the correct size and then it was sold out and then is taking a month still counting to get a refund. I won’t buy from Disney online ever again. Will just buy in person.”
“I wish I had read these reviews before purchasing multiple sizes on Shop Disney. The RETURN PROCESS is a total joke and customer service is terrible. Not only is the return process confusing and NOT at all explanatory or transparent, but you have to jump through hoops to make a return, including making and printing your own label, (which is not very clear when you go to make a return). Merchandise is great, online system is terrible, website is not efficient, and the return process is a hassle. I'll be buying my Disney merch on target or Amazon from now on.”
“Don’t buy from Disney online store unless you’re prepared to wait and wait. Although homepage states items ship in 7-10 days, many items are offered through third parties with deliveries taking up to 7 weeks. Better to buy Disney merchandise through Kohl’s,Penneys, Walmart etc”
