DivideBuy Reviews

Name: DivideBuy
Rating: 4.71

4.7 Rating 3,598 Reviews

93 %

of reviewers recommend DivideBuy

Company Reviews

Metrics

Info

4.7

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About DivideBuy:

We're a consumer retailer credit provider, founded in 2014, offering interest free finance in a simpler, easier way for retailers and consumers. Our mission is to transform the point of sale finance industry through providing innovation and technology. We work in partnership to offer retail POS credit solutions to over 500 retailers and counting. Our eCommerce credit plugin integrates seamlessly with shopping cart functionalities such as Shopify, Magento, WooCommerce and Craft Commerce. We are striving to become the most utilised point of sale credit payment technology.

In short, we want to make life affordable.

Visit Website

Location:

Brunswick Court, Brunswick Street, Newcastle-Under-LYme
ST5 1HH

DivideBuy 5 star review on 19th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found 4 hard searches after setting this up on my credit search so be aware if you are considering such as a mortgage application as this can seriously harm your credit score.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, Julie. We're sorry to hear about your experience. As long as none of your details have changed when completing the application, only one credit check should be performed. We certainly want to assist further with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help. We hope this helps. All the best, The DivideBuy Team

Posted 1 year ago

“Would have left a good one however after useing you guys it has been a week and still not received my goods. I contacted the store and have was told by them that you had not processed my order to them. Not so good really. Next day delivery has turned in to a week and still no sight of my order”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, Sean. We're sorry to hear about your experience. We certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help. We hope this helps. All the best, The DivideBuy Team

Posted 1 year ago

“Good option for payment plan but I am yet to receive my order from Sonno.”

Helpful Report

Posted 1 year ago

Thank you for your review, Julius. We're pleased you had a positive experience shopping with DivideBuy. If you haven't yet received your order, you may need to contact the retailer directly so that they can advise you further on this. If you need any assistance with this, we will be happy to help. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to look into this with you. Take care, The DivideBuy Team

Posted 1 year ago

“I had bedroom carpet installed and I’m very disappointed with the result. Installation is ok but the feeling by hand and underfoot is not what I was expecting from your superior range. If the insulation is the better of 2 (which you told me I had bought) then I would hate to think what the other was like. I should probably have left the existing underlay in. 2mm underlay is what I was supplied with, had to pay extra for 10mm on the other carpets I bought from you. What you offer is no more that any other of the high street chains. I would not recommend you.”

Helpful Report

Posted 2 years ago

“I was allowed to move one date to fall in line with my pay days...I was not allowed to move ant of the others. That made this service vastly inferior to Klarna”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review, Andrew. We value your feedback and we’ve passed it onto the team so that we can make continuous improvements. If you do need any assistance with your payments, please feel free to contact our Customer Services team either through our live chat which can be found on our website: https://dividebuy.co.uk/help/ or by contacting us on email at customerservice@dividebuy.co.uk and our team will be happy to help. All the best, The DivideBuy Team

Posted 2 years ago

“I'm afraid my experience has not been a good one. I simply tried to add a new card and it was not easy.”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review, Linda. We’re sorry to hear you have been having difficulties with adding your card. All payment details do need to be updated through your online DivideBuy account. If you continue to struggle, our team certainly want to assist. So that we can do so, please feel free to contact our Customer Services team either through our live chat that can be found on our website: https://dividebuy.co.uk/help/ or by contacting us on email at customerservice@dividebuy.co.uk and our team will be happy to help. Best wishes, The DivideBuy Team

Posted 2 years ago

“does not accept TSB bank cards.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review, Oksana. We're sorry to hear about your experience. We certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help. We hope this helps. All the best, The DivideBuy Team

Posted 2 years ago

“I till awaiting for m good to arrive so I cannot make a review.”

Helpful Report

Posted 2 years ago

Thank you, Babatunde. If you haven't yet received your order you may need to contact the retailer directly so that they can advise you further on this. If you need any assistance with this, we will be happy to help. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to look into this with you. Take care, The DivideBuy Team

Posted 2 years ago

“The website is not good. I updated my credit card but I kept getting messages to say I hadn’t paid, and had to do it manually. It’s not an intuitive website.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to feedback your comments Maryke. We’re sorry to hear you’ve been having difficulties making payments. All details do need to be updated through your online DivideBuy account. You can find more information or contact our Customer Service Team here: https://dividebuy.co.uk/help/ We hope this helps. All the best, The DivideBuy Team

Posted 2 years ago

“I returned my order but i didn't get my full refund which I not happy with and the agreement says that you get your refund back in full”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review, Jolie. If the retailer has confirmed a full refund with us we will always process this back to you. We certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help. We hope this helps. All the best, The DivideBuy Team

Posted 3 years ago

“Recent payment due to the original 12 monthly arrangement being set up as "bank card payment". As I had received a new bank card this caused the monthly payment to stop and me receive email advising payment "unable to be collected". I received a new bank card to comply with the new security measures being set up to prevent fraudulent activities. I was of the understanding the 12 monthly agreement was a direct debit. Maybe these agreements should be set up as a direct debit.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review, Alan. At the moment, we don't have the option to make payments via direct debit. We value your feedback and we've passed it on to the team so that we can make continuous improvements. All the best, The DivideBuy Team

Posted 3 years ago

“Company have not supplied product I am paying for with divide but and do not reply to e mails or phone calls. Nothing divide buy can do though apparently …..”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your feedback Katherine and we’re sorry to hear that the service that you’ve received from one of our retail partners has not met with your expectation. Unfortunately, as the interest-free credit provider, we are unable to comment or advise on the delivery of goods and would therefore recommend that you contact the retailer you purchased with to discuss your order further. However, if you do struggle to contact the retailer, we can certainly get this chased up with them on your behalf. To discuss this further, please contact our team via our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or email us at customerservice@dividebuy.co.uk and we will be happy to help. Best wishes, The DivideBuy Team

Posted 3 years ago

“Your customer service takes too long to answer any question and there is no phone contact number you can speak”

Helpful Report

Posted 3 years ago

Hi Farzad, Thank you for leaving us a review and we’re sorry to hear about your experience. Information on frequently asked questions about your account and any orders can be found here: https://dividebuy.co.uk/help/ You can also contact our Customer Service team via email, where we aim to respond within 48 hours, and our Team will be happy to assist. We hope this helps. Best wishes, The DivideBuy Team

Posted 3 years ago

“Great to be able to purchase item and pay in 3 instalments but the payment system was horrific it declined payments my bank would not release the money because dividbuy didn’t follow the correct procedure of security which caused me many problems so if your happy to put up with this it’s not a bad service at all there is also no contact details to actually call anyone and the chat service is run by people who are an absolute joke they are seeing to numerous calls at the same time as your quiery which takes hours upon hours of your time”

Helpful Report

Posted 3 years ago

Hi Michelle, Thank you for leaving us a review and we’re sorry to hear about your experience. Upon reviewing your account, we can see our Customer Service Team advised of a technical issue which has since been resolved. Please do speak to our Customer Service Team if you would like to discuss this further. They can be contacted by live chat https://dividebuy.co.uk/help/, and via email at hello@dividebuy.co.uk where we aim to respond within 48 hours. Take care, The DivideBuy Team

Posted 3 years ago

“Seemed good with good communication, but they wouldn’t let me update my payment method to another Visa card.”

Helpful Report

Posted 3 years ago

Hello Simon, Thank you for taking the time to leave a review. We’re sorry to hear you’ve been having difficulties updating your payment details. You can update your card details through your online account. Information on how to do that can be found here: https://dividebuy.co.uk/help/ Alternatively, you can contact us via email at hello@dividebuy.co.uk and our Customer Service Team will be happy to help. Best wishes, The DivideBuy Team

Posted 3 years ago

“I had my carpets fitted in September and after they had finished the fitter had left 2 rolls of underlay which had not been fitted in the rooms I was not happy to be left with these. I was also told I would have all my carpet grippers replaced with new but this also did not happen. The only new ones are in the kitchen and bathroom and they have been fitted poor, they are loose and they are curved so hurt your feet when walking into the rooms, I have a toddler and age could easily hurt herself on them. Another thing, I have found large nails under the vinyl in the kitchen and under the carpet in the living room, and this hurts your feet when walked on. I called Carpet Monster to complain and they never replied back to me, I am so unhappy with the service provided. I do not want to let this go, these issues need sorting.”

Helpful Report

Posted 3 years ago

Hello Nicola, Thank you for letting us know about your experience with one of our retail partners. We are sorry to hear the service you received didn’t meet with your expectations. As the interest free credit provider, we are unable to comment or advise on the delivery of goods and services and would therefore recommend that you contact the retailer directly to discuss this matter further. Best wishes, The DivideBuy Team

Posted 3 years ago

“Not able to speak with customer service for the first and I get a reply back asking the same thing”

Helpful Report

Posted 3 years ago

Hello Zainab, Thank you for taking the time to leave a review. We’re sorry to hear you’ve been having trouble contacting our Customer Service Team. You can contact us via live chat during our opening hours at https://dividebuy.co.uk/help/ or alternatively you can contact us via email hello@dividebuy.co.uk and we aim to respond within 48 hours. Best Wishes, The DivideBuy Team

Posted 3 years ago

“Customer care consultant (DivideBuy) said I could change delivery address if needed which I was not allowed to do.”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for taking the time to leave a review. We have reviewed your credit account and can see that you successfully updated your delivery address on the date your order was placed. If you do have any other queries regarding your credit agreement, please don't hesitate to contact us: https://dividebuy.co.uk/help/ Take care, The DivideBuy Team

Posted 3 years ago

DivideBuy is rated 4.7 based on 3,598 reviews