DivideBuy Reviews

Name: DivideBuy
Rating: 4.71

4.7 Rating 3,597 Reviews

93 %

of reviewers recommend DivideBuy

Company Reviews

Metrics

Info

4.7

Based on 3,597 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About DivideBuy:

We're a consumer retailer credit provider, founded in 2014, offering interest free finance in a simpler, easier way for retailers and consumers. Our mission is to transform the point of sale finance industry through providing innovation and technology. We work in partnership to offer retail POS credit solutions to over 500 retailers and counting. Our eCommerce credit plugin integrates seamlessly with shopping cart functionalities such as Shopify, Magento, WooCommerce and Craft Commerce. We are striving to become the most utilised point of sale credit payment technology.

In short, we want to make life affordable.

Visit Website

Location:

Brunswick Court, Brunswick Street, Newcastle-Under-LYme
ST5 1HH

DivideBuy 5 star review on 19th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had a problem with their website - which seemed overly sensitive to browsers with any level of 'ad blocking' , both on desktop PC and Android smart phone, - preventing multiple attempts to log in and procede with Octopus Energy transcation. :(”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave us a review, Valentina. We're sorry to hear about your experience and that you were unable to proceed with an order. We certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help. We hope this helps. All the best, The DivideBuy Team

Posted 3 weeks ago

“Completetion of the on line application form could not be achieved. A great deal of time was spent on chat lines and calls back to Octopus Energy. It was suugested that the iPad may be the cause but the same accurred using a Chromebook. Three versions of the link produced the same problem. The chat assistant referred the issue to the technical department as the problem had happened to other applicants too. We were about to pull out of the whole deal when our Octopus advisor asked us to try one more time and it it did finally work. This all happened over a five hour time period and caused a lot of stress. I wouldn't recommend this to anyone.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your feedback. We’re sorry to hear you had some difficulties with our system when completing your order. If you would like any assistance with this, our team will be happy to help. Please feel free to contact our Customer Services team either through our live chat that can be found on our website: https://dividebuy.co.uk/help/ or by contacting us on email at customerservice@dividebuy.co.uk and our team will be happy to help. All the best, The DivideBuy Team

Posted 2 months ago

“Website difficult and took me 4 days to purchase as visa cards were not accepted or account set up. Then we find out it only accepts debit card...”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave your feedback, Keith. We’re sorry to hear you had some difficulties with our website and were unable to make a payment. We currently accept debit cards only, this includes Visa Debit, Mastercard Debit and Maestro cards. Unfortunately, we do not currently accept Credit Cards, Monzo, Revolut, or pre-paid cards. If you still require any assistance with this or should need it in the future, our team will be happy to help. Please feel free to contact our Customer Services team either through our live chat that can be found on our website: https://dividebuy.co.uk/help/ or by contacting us on email at customerservice@dividebuy.co.uk and our team will be happy to help. All the best, The DivideBuy Team

Posted 3 months ago

“Please answer your phone calls and please reply to customer queries via email or by message.”

Helpful Report

Posted 5 months ago

Thank you for leaving us a review. We’re sorry to hear about your experience. Providing an excellent customer experience is very important to us and so we certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help. We hope this helps. All the best, The DivideBuy Team

Posted 5 months ago

“I have tried to purchase my wattbike on a chrome browser for Windows and, when selecting payment option the the 12 months free credit option was there to begin with and then it disappeared when trying to move to confirm payment. Checked chrome setting and it was all fine, in the end I had to try on wife's mobile. It was getting so annoying that I almost did not purchase the item!”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave your feedback, Tony. We’re sorry to hear you had some difficulties with our system and were struggling to complete your order with your preferred monthly instalments. If you would like any assistance with this, our team will be happy to help. Please feel free to contact our Customer Services team either through our live chat that can be found on our website: https://dividebuy.co.uk/help/ or by contacting us on email at customerservice@dividebuy.co.uk and our team will be happy to help. All the best, The DivideBuy Team

Posted 6 months ago

“The payment is supposed to automatically come out on my account, but every time it comes to the day, I get an email saying that they couldn’t take it out and then I need to go through a whole process of trying and sort out getting my payment paid Definitely will not be using again”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave us a review, Amy. We're sorry to hear that your payment does not collect successfully. We certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help. We hope this helps. All the best, The DivideBuy Team

Posted 8 months ago

“Whilst the platform provides a promising product, it's based on an archaic model. For using the service for a large home item, and specifically for a new home, the system doesn't allow for a third party company to deliver the item if billing and delivery addresses do not match. There is a great deal of ownership put toward the customer to then rectify the problem which creates a lot of admin - not an aspect that a customer should experience or have to deal with outside of our own jobs, taking time throughout the day to speak with customer service, provide evidence to them, and keep the third party supplier updated too. There should be a system improvement here to limit customer contribution to the process.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave your feedback. We value your feedback and we’ve passed it on to the team so that we can make continuous improvements. We’re sorry to hear you had some difficulties with our system and were struggling to change your delivery address. If you would like any assistance with this, our team will be happy to help. Please feel free to contact our Customer Services team either through our live chat that can be found on our website: https://dividebuy.co.uk/help/ or by contacting us on email at customerservice@dividebuy.co.uk and our team will be happy to help. All the best, The DivideBuy Team

Posted 8 months ago

“Wouldn't let me use my Monzo Account to set up direct debit. Monzo being my main bank account this was a real issue for me. Needs improving.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave your feedback, Juleef. We’re sorry to hear you had some difficulties with our system and were unable to complete your order. If you would like any assistance with this, our team will be happy to help. Please feel free to contact our Customer Services team either through our live chat that can be found on our website: https://dividebuy.co.uk/help/ or by contacting us on email at customerservice@dividebuy.co.uk and our team will be happy to help. All the best, The DivideBuy Team

Posted 9 months ago

“The credit agreement is good at zero interest. But unfortunately i have no way to manage the account. The online portal doesnt work - it asks you to make a password but doesn't accept it nomatter how secure you make it. I have been trying to change my billing date but the provider just keeps responding with automated emails.”

Helpful Report

Posted 11 months ago

“I think it’s great that you do credit for the Less fortunate people on low income, It really helps people a lot when they’re in need But why the hell!… do you have to be so goddamn Slow about it! I still haven’t received my order It Hasn’t even been dispatched! Never mind Shipped!!! You took no time at all in taking my money! But oh can’t even get my other to me on time!!!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We’re happy to hear that you’re pleased with the service received from DivideBuy. As the credit provider for your order, we are unable to comment on the service received from our retail partner and would recommend that you contact the retailer directly should you wish to discuss this matter further. If you have any trouble with this, our team will be happy to assist. Please feel free to contact our Customer Services team either through our live chat that can be found on our website: https://dividebuy.co.uk/help/ or by contacting us on email at customerservice@dividebuy.co.uk and our team will be happy to help. Best wishes, The DivideBuy Team

Posted 1 year ago

“Really bad customer support with unreasonable procedures for address change.”

Helpful Report

Posted 1 year ago

“I paid £66.40 to yourselves last Thursday for an Emma mattress and they are adamant that payment failed. I am getting anxious now that I am getting conned. I have been in contact with Emma mattress and they are saying my payment failed and that’s that. What someone clear up what is going on”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, Shaun. We're sorry to hear about your experience. We certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help. We hope this helps. All the best, The DivideBuy Team

Posted 1 year ago

“Process was straight forward until you declined my payment card because I bank with Monzo. I had to open a new account from another bank in order to process my order. This added almost a week on top. Why on earth you don’t accept Monzo is beyond me.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your feedback, Christopher. We’re sorry to hear you had some difficulties with our system and were unable to complete your payment initially. We value your feedback and we’ve passed it onto the team so that we can make continuous improvements. All the best, The DivideBuy Team

Posted 1 year ago

“The issue for me is with the terms and conditions as I bought through DivideBuy I had to use the same address as my billing address for shipment. Which makes purchasing a mattress difficult but if I hadn't used DivideBuy this wouldn't have been an issue.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, Heena. We're sorry to hear about your experience. When placing an order with us, your billing and delivery addresses do need to match. However, we have processes in place to help change your delivery address after your order has been placed if you need to. If you need any help completing this, we certainly want to assist. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help. We hope this helps. All the best, The DivideBuy Team

Posted 1 year ago

“Nightmare to be honest, you didn't pass the payment through in a timely fashion to EMMA mattress's, then it was sorted according to EMMA. Now I've had an email from you saying there is a problem, can you contact us, I've done so and I'm told to now wait 5 days as a standard response. No ability to contact by telephone so can't progress in the real world and talk to someone”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, John. We're sorry to hear about your experience. We certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help. We hope this helps. All the best, The DivideBuy Team

Posted 1 year ago

“I’m very disappointed, I haven’t received my product . Supposed to be in maximum 5 days. There is a week and nothing”

Helpful Report

Posted 1 year ago

“The order for Emma mattress was cancelled on the 14 th November can you please look into this .”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your feedback, Irene. We’re sorry to hear the service you received didn’t meet with your expectations. In order for us to process a refund, we require confirmation of your cancellation directly from the retailer. Once this has been received, our accounts department will process your refund and notify you via email. This can take between 10 and 14 working days to process. If you would like to discuss this further, please feel free to contact our Customer Services team either through our live chat that can be found on our website: https://dividebuy.co.uk/help/ or by contacting us on email at customerservice@dividebuy.co.uk and our team will be happy to help. Best wishes, The DivideBuy Team

Posted 1 year ago

“I ordered a settee has a gift for my daughter whom was moving to a new address. Due to the rule you have that payment address and delivery address need to be the same i have had to cancel the order. This was very dissapointing for my daughter and you have lost out from a sale”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, Helen. We're sorry to hear about your experience. When placing an order the delivery and billing address do need to be the same for security purposes. If you need any further assistance with this, we certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help. We hope this helps. All the best, The DivideBuy Team

Posted 1 year ago

“Ordered the collection of the old mattress heard nothing had to call them to get it picked up. The delivery is Thursday the collection of old mattress is Monday because they forgot to email. Don’t want a super king mattress on front of house for 4 days”

Helpful Report

Posted 1 year ago

“I wasn't able to set the finance up using my Monzo account whether it was personal, joint or business accounts. Not of these are credit cards but it wasn't accepted so i've had to set it up in an account rarely used that I now have to move money to, rather frustrating and no explanation as to why Monzo wasn't accepted, just lucky I had another account to be able to use.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We’re glad to hear you were able to complete your purchase with us. We value your feedback and we’ve passed it on to the team so that we can make continuous improvements. All the best, The DivideBuy Team

Posted 1 year ago

DivideBuy is rated 4.7 based on 3,597 reviews