“You offer free shipping on your website but then we ended up getting charged $101 from a third party. We then called in and no one knows anything about it. You should let people know this up front and remove it from your website and order receipt.”
“Worst consumer durable products!!!!!
Have purchased one wiper which broke in 1st use and DIY staff was not supportive.Started yelling badly.
It happened in Kamla nagar store and did not also return the product!!!!”
“Juz went to the store @ centrepoint to ask whether the fragrance sachets got stock cuz normally I bought at Toa Payoh but there wasn't stock in for 2 weeks. Check with the old aunty , instead of telling me that store no stock n she ask me to buy it @NTUC n straight o told her if I want to get it @ ntuc I will not waste my time to make a trip there to buy. If your service staff going to tell customer to buy from ntuc , ur shop sooner or later will closed down. Wish u all the best .”
“Items delivered on time and date. Some items were slightly damaged (timber posts) noted by the driver and we received an email the following day with a time and date of for them to be replaced.”
“We left a couple of items at the till and didn't discover it until we got home. The Customer Service over the phone was excellent - thank you Emma - and everything was resolved very quickly so that we could go back and retrieve the forgotten items.”
“Had all the items in stock instore. Losing one star for not having any of the items I wanted available for delivery. Click and collect was not available either. Luckily they had items In store when I went. Happy with items and prices though.”
“B&Q have a fantastic range of DIY products; the stores are well laid out, everything is easy to find and they have plenty of knowledgeable, helpful staff. Recently, I wanted some two part wood filler and B&Q had range of sizes at keen prices. I have a Diamond Club card which means I get 10% discount on Wednesdays. Also, I regularly get useful vouchers from B&Q, giving me more opportunities to save. I wouldn't go anywhere else.”
“Bought a radiator cover (Kensington Small White cover). Lovely cover but had to order 3 times before we got one that was undamaged! Apart from that everything was great - really easy to slot together and looks great in our hall.”
