“Almost 2 years later since our car accident , liability admitted by other driver ! 3 claims handlers later .... and still no further forward! Very little communication and I would never recommend this company to anyone”
“Just straight up poor customer service and organisation. Began with having to ask for a case handler within the U.K. Then being passed Pillar to post, no one answering emails, case handlers giving up cases and not passing the case on, so you essentially become lost. I am now waiting for the payout, but upon emailing for an update, I get told my agreement of the compensation wasn’t even passed onto the third party insurers (despite it being 3 weeks since I agreed to the payout amount!). Although this was a fairly straightforward case, and the other party admiring liability - it’s taken over 2 years now to get a resolution, which still hasn’t even happened. Don’t let them blame covid on these issues, as the issues were apparent long before that. Use any other legal services but DLG.”
“The gentleman involved. Did not keep me updated. I email him regarding my Hospital medical records. He did not get back to me. He did not request my medical records, (if he had. He would of know that I am still under the Physio trying to resolve my pain. I received an Email yesterday telling me my case is closed very unprofessional and I will be putting my review out so people do not use this company.”
“I was involved in a no fault RTA in Feb 2019 - still no further forward with the claim. Have been passed from pillar to post, with the matter having had more claims handlers than I have had hot dinners. I have had to do all the chasing and work to get as far as I have. Information and photos have been lost - despite having been sent numerous times. Been promised lots of call backs that dont happen. I also asked in April for the case to be transferred back to a handler based in the UK - still waiting........
If you challenge what you have been told, the staff start to get shirty and virtually call you a liar.
I would never pick this company and certainly would not recommend them.”
“To say DLG are absolutely useless would be an overestimation of their worth. Following a crash from an unknown driver in 2019 I embarked on a fiasco of form filling, reiterating and refilling, receiving badly spelt and grammatically incorrect letters stating facts wrongly, facts which I had already sent and verified. This was from DLG representatives, based in South Africa (who weren't even qualified solicitors) requesting the same documents over again asking me to rewrite details I had already provided, send pictures, already sent. The person dealing with my case was a Tebogo - who had more than one surname and was not legally qualified. Although the letters (headings) were from several Leeds addresses, when I called the number given I ended up speaking to a DLG representative IN SOUTH AFRICA which only increased the sense of inaccessibility and lack of UK legal representation. It was a frustrating, never ending, cyclical farce. I would definitely NOT RECOMEND DLG TO ANYONE.”
“DLG Legal Services are truly a terrible company to deal with. I have been involved with them for a home insurance case for well over two years now. DLG Legal Services are prepared to lie and deceive to further their own ends. They will not take responsibility for their own mistakes. They have not, in my case, gone about their business in an ethical manner. I do NOT and cannot recommend. My case managers have been Julian Bertrand, Alexander Marks and Tanya Griffiths.”
“With Twane Humphreys as my case handler, I did not have a positive experience with DLG. I received infrequent communications and updates. I spent months meticulously completing a pain/impact diary because she asked me to do so, then once I'd sent it to her, said she would not be adding it to my case. She asked me to return forms she had not sent to me. She sent me forms she did not need completing. She asked me to complete the same forms more than once. I asked her to not telephone me due to my hearing impairment yet she continued to do so. I asked multiple times for her line manager's contact details so I could request an alternative case handler but she ignored every request. The case took 20 months despite being extremely straightforward because of Twane's poor administration skills and lack of attention to detail. The incompetent handling of my case has caused me more stress and anxiety than the RTA itself.”
