“Four years to resolve a no fault claim. The beneficiary died of COVID two years before it was settled, so never benefitted. Final award was significantly less than was due, but settled to achieve closure for deceased relative. The most shambolic/unprofessional company I have ever encountered.”
“1 star would be a compliment to them.
My claim was delayed by over 2 months due to the person handling my claim was off work. Nobody had bothered to cover or pick this up until I called multiple times chasing it up. My first 5 emails had no response at all but it was nice to hear that the team had seen all of my emails and chose to ignore them. I’ve had little to no updates whatsoever by the team. Very unprofessional and nothing has been done to improve my terrible experience.”
“Would give zero but alas.
You have detroyed my younger brothers confidence on the road because apparently when you are hit side on by someone that failed to stop at a misfunctioning light its best case 50/50. I'm sorry I didnt look at your reviews because you are a bunch of clowns that should be shut down. Only if you worked for you client than do sweet FA.
I hope you get investigating you bunch of...”
“This company were given to me by Darwin after a car accident that wasn't my fault. The police were called and liability admitted immediately, 19 months ago. DLG have been useless and want me to take a fraction of what I have lost. It was months before my case was even started and it's now supposed to be going to court. They say they will contact you but never do This whole thing has caused me financial hardship and my car insurance has doubled! Avoid at all costs and don't use any of the insurance companies they deal with”
“I didnt realise at the time but since complaining to the Solicitors Regulatory Authority they said that Direct line legal services were discriminatory towards me at the start of the claim for non fault RTA.
This firm is discriminatory and completely unethical. They wont help any one in any circumstance of any complaint as this would not be in their best interst. They have to be forced by a 3rd party. Any problem they cause you will be outcast and they will distance themselves and blame you.
Stay away. I wish i never tried to claim and regret the day i ever heard the name Karen Oliver who destroyed my case win, mental health and life in general completely changed.”
“Avoid this company at all costs they are truly awful, Communication is dreadful when you send a email it takes 4 to 6 weeks if you’re lucky to get any response they lose documentation and keep changing case handlers if I could I would score them -10”
“Had an injury rtc in which l was a passenger, both vehicles involved written off (other party admitted liability) utilised dlg legal services to recoup financial losses. Found this firm combative in approach, basically lacking in any sound advice or help. I would suggest that if you are sent any forms asking for your signature / settlement that you seek legal advice from another firm first, as l feel this firm do not provide an adequate service.”
“Almost 2 years of constant phone call in order to move my case along after being hit by a car causing an inability to move for many weeks together with weeks of Physiotherapy and constant pain I have received very poor compensation which I have struggled to get paid into my bank account. I have phoned on so many occasions and every time fobbed off with promises of a speedy response which never happened. Would not recommend them”
“Warning ⚠️
D.L.G. Legal Services
Read the reviews on this SHAMBOLIC & WOEFULLY INEPT organisation and seek alternative representation.
I INTEND TO HOLD CHURCHILL INSURANCE to account for SELLING ME LEGAL COVER with this "ORGANISATION "
AVOID THIS COMPANY AT ALL COSTS”
“Terrible company from start to finish. It took 6 years for a personal injury claim to get to court. On the day the barrister told us he was missing vital evidence and would struggle to make our case with what he had. Documents we had sent DLG had not been submitted to the court and basic evidence had not been collated by them. We have had to do all the chasing and they never return calls. Original court date had been adjourned 3 days before when DLG realised they had not prepared properly. 6 months later and they still hadn’t prepared.”
“After seeing all the reviews it all makes perfect sense. This company has no consideration of its customers at all. They dont even both to respond or just acknowledge when they have done wrong by their customers. I was involved in an accident not my fault was hit from the back while stationary to make a turn. Was sent for medicals and all. Was informed by my case handler he has done everything and submitted it to his manager for final review it's now been 4months waiting for this review. Have called numerous times and l am now being told they have a backlog. These things work with time lines and l just feel DLG are a law to themselves. I hope the insurance companies that use this company are aware of this because it also put a bad name to them. I just want to close this chapter and don't want the memory from this accident linger due to my pending claim.”
“Bought household legal cover. My partner had a valid claim for unfair dismissal. This firm obliged her to spend money on a legal opinion before they took on the case and then tried to force my partner to accept a settlement of £5k, even though the other side had offered substantially more. Case went to Court and settlement was to be drafted to allow loss of wages claim but DLG failed in their duty, so additional claim was barred. Four independent law firms stated my partner had a valid claim and DLG were negligent. I work with lawyers every day and know anything above a 65% chance of success is actionable. My partner was twice told her case had a 75% chance of success. DLG are appalling. They spoke to my female partner like a piece of dirt and yet when I spoke to them they were all sweetness and respect.”
“Employee by the person that hasn't paid me.
The company does not follow pre action court protocols.
Refused to enter in to discussions.
lucky to hear anything from them at all but normally takes months.
Does not act in consideration and seems to thing bullying tactics will win them the game.
Appalling!”
“Incompetent, after an accident (not my fault) was put in contact with this useless subsidiary of direct line insurance. Send them all the requested documents, pictures, doctors reports etc and then they keep requesting them time and time again! Call centre is in South Africa and some staff have such an accent which I couldn't understand properly. After about 12 months of being fobbed off I requested someone else to process the claim, BIG MISTAKE had to start the whole process off again. Eventually I said I was contacting the insurance Ombudsman to get things sorted, and after almost 3 years of to and fro got paid out. As they haven't cleared it up at their end after the case end I'm still paying the price of extortionate car insurance. DON'T WASTE YOUR TIME WITH THESE CRETINS!!”
“Still waiting 2.5hrs with claim to be resolved extremely bad correspondence and emails ignored documents unable to be read case handlers keep changing my mental health has suffered. I am only using as my insurance company have them as their legal team and will definitely bring it up with them”
“Worst company!!! They do not seem to understand english. The only time they seem to do anything is when i email them. But even that is no longer working so i have to call them every other day. This company is a joke. Avoid at all cost.”
“Had Rta other party admitted liability kwas told to use by company insurance been on going since last year and I am having to there job they never ring me after I have spoken to different people every time and left messages for claims handler to call me and still don’t ring absolute joke in every way do not use have changed my legal case to local company as 10 months of incompetence and lack of communication stress and ignorance is enough I have had 3 different case handlers going from useless to even worse don’t seem interested in my welfare the fact been off work and awaiting operation and am at great financial loss I seem to be doing there job chasing up my own doctors records and so on”