“As per many other people, we have been passed through many claim handlers and been dictated to all the way through the claim, this is now been ongoing over 2 and a half years and information provided by the handlers has at all stages been incorrect. I have had to rectify everything constantly. They have also sent me to different consultants until they get the answer they want. I do NOT believe they are working on our behalf and feel the company should be looked into. I am trying to see if I can raise a case against the company for many reasons. DO NOT USE this company.”
“Hopeless, Bromley via South Africa trying to sort out my Personal injury claim has been total confusion, I’m moving my claim to a uk based company and wish I’d done it ages ago . Stay well clear of this company .”
“My case has been going on 8 months and all I have done is chase and be ignored! Choose anybody else if you would like to have your case resolved or have any sort of communication. They are happy to let their client remain in pain and not fulfil on sorting the medical attention required or resolving the actual case! I’ve been asking for my case to be escalated to a complaints team for 6 months to no avail! I’m still constantly chasing, I’m still constantly ignored so I’m left with no choice to leave a review of my experience. Months of warning and still no reply or willingness to resolve. Avoid DLG at all cost!!”
“Absolutely appalling company. A car accident that wasn’t my fault, fully admitted and accepted by the third party. I’ve been made to feel so upset and distressed by this company, no empathy or customer service at all, I feel completely unsupported. I do not feel that this company acted on my behalf at all. An appalling experience and even worse compensation offer which I’ve felt bullied into accepting as getting nowhere. I’ve sent and resent information that’s been asked for and still receive phone calls asking for it again. I’ve had to chase emails and calls myself. Was spoken too so rudely and had words out into my mouth, stating that I’ve said I was fully recovered despite emails and calls saying that some of my injuries were still ongoing. I’ve been made to feel I’ve been lying or over exaggerating my accident to get more money, despite photos of my car and injuries being sent. The final straw was receiving a letter that stated in bold writing, that anxiety counted for nothing following a very traumatic accident on the motorway! Would not recommend at all. Avoid!”
“My Insurer passed me to this "Legal Service" after my non fault claim.
Today I receive a call from DLG asking me to accept a ridiculous offer for my injuries... I, like many people have placed faith in this company to act in my best interests. I now feel that DLG are acting in their own commercial interests as far as my claim is concerned or as some sort of mediation service.
Shocking in every way”
“I know we are and have been through a pandemic but my accident( not my fault ) is still ongoing . Since the accident ( a rear end shunt by a third party ) my claim is nowhere coming to an end . I have numerous case handlers and case supervisors and still getting nowhere. There is no contact made by them in the way of updates and when THEY say they call me back they never do . Sorry but as far as I am concerned there is no duty of care towards me and won't and can't recommend anybody using this company of solicitors again . Sorry to be so negative but after 2 and a half years and still in alot of pain I won't be using you /them ever again !!!!”
“I thought it was me who was on the receiving end of the poor poor service I have received. Almost 2 years since my car accident , liability admitted by other driver, the driver's insurers requesting the quantum report, 3 claims handlers later and still no further forward! AVOID THIS CHARLATAN COMPANY AT ALL COSTS”
“Customer service zero,case handler Etienne zero,team leader Nico Brits zero,I think that says it all regarding my 3 year old case. Ombudsman here I come.”
“Appalling, incompetent company. Serious lack of communication or acknowledgement of any kind of contact. Have to continually be chased up and their emails are riddled with spelling and grammatical errors. This suggests either a severe lack of professionalism or care on their part or that they are just hiring anybody. Tanya Griffiths had little to no understanding of certain terminologies and sided with the opposition despite unbiased proffesional opinion I was in the right. Numerous excuses for the opponent's actions were made as presumably them persuing the case in my favour or putting in the work does not benefit their company financially. I felt as if they were working against me, not for me. After months of not getting anywhere with them I have decided to employ an independent solicitor. Id strongly advise you to not use their services.”
“Almost 2 years later since our car accident , liability admitted by other driver ! 3 claims handlers later .... and still no further forward! Very little communication and I would never recommend this company to anyone”
“Almost 2 years later since our car accident , liability admitted by other driver ! 3 claims handlers later .... and still no further forward! Very little communication and I would never recommend this company to anyone”
“Just straight up poor customer service and organisation. Began with having to ask for a case handler within the U.K. Then being passed Pillar to post, no one answering emails, case handlers giving up cases and not passing the case on, so you essentially become lost. I am now waiting for the payout, but upon emailing for an update, I get told my agreement of the compensation wasn’t even passed onto the third party insurers (despite it being 3 weeks since I agreed to the payout amount!). Although this was a fairly straightforward case, and the other party admiring liability - it’s taken over 2 years now to get a resolution, which still hasn’t even happened. Don’t let them blame covid on these issues, as the issues were apparent long before that. Use any other legal services but DLG.”
“The gentleman involved. Did not keep me updated. I email him regarding my Hospital medical records. He did not get back to me. He did not request my medical records, (if he had. He would of know that I am still under the Physio trying to resolve my pain. I received an Email yesterday telling me my case is closed very unprofessional and I will be putting my review out so people do not use this company.”
“I was involved in a no fault RTA in Feb 2019 - still no further forward with the claim. Have been passed from pillar to post, with the matter having had more claims handlers than I have had hot dinners. I have had to do all the chasing and work to get as far as I have. Information and photos have been lost - despite having been sent numerous times. Been promised lots of call backs that dont happen. I also asked in April for the case to be transferred back to a handler based in the UK - still waiting........
If you challenge what you have been told, the staff start to get shirty and virtually call you a liar.
I would never pick this company and certainly would not recommend them.”
“To say DLG are absolutely useless would be an overestimation of their worth. Following a crash from an unknown driver in 2019 I embarked on a fiasco of form filling, reiterating and refilling, receiving badly spelt and grammatically incorrect letters stating facts wrongly, facts which I had already sent and verified. This was from DLG representatives, based in South Africa (who weren't even qualified solicitors) requesting the same documents over again asking me to rewrite details I had already provided, send pictures, already sent. The person dealing with my case was a Tebogo - who had more than one surname and was not legally qualified. Although the letters (headings) were from several Leeds addresses, when I called the number given I ended up speaking to a DLG representative IN SOUTH AFRICA which only increased the sense of inaccessibility and lack of UK legal representation. It was a frustrating, never ending, cyclical farce. I would definitely NOT RECOMEND DLG TO ANYONE.”
“DLG Legal Services are truly a terrible company to deal with. I have been involved with them for a home insurance case for well over two years now. DLG Legal Services are prepared to lie and deceive to further their own ends. They will not take responsibility for their own mistakes. They have not, in my case, gone about their business in an ethical manner. I do NOT and cannot recommend. My case managers have been Julian Bertrand, Alexander Marks and Tanya Griffiths.”
“With Twane Humphreys as my case handler, I did not have a positive experience with DLG. I received infrequent communications and updates. I spent months meticulously completing a pain/impact diary because she asked me to do so, then once I'd sent it to her, said she would not be adding it to my case. She asked me to return forms she had not sent to me. She sent me forms she did not need completing. She asked me to complete the same forms more than once. I asked her to not telephone me due to my hearing impairment yet she continued to do so. I asked multiple times for her line manager's contact details so I could request an alternative case handler but she ignored every request. The case took 20 months despite being extremely straightforward because of Twane's poor administration skills and lack of attention to detail. The incompetent handling of my case has caused me more stress and anxiety than the RTA itself.”
