DLSB Reviews

2.4 Rating 206 Reviews

33 %

of reviewers recommend DLSB

Company Reviews

Questions

Metrics

2.4

Based on 206 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact DLSB?

Helpful Report

(7 hours ago)

You can contact DLSB by Email and Live Chat.

Helpful Report

(7 hours ago)

31.82%

Industry Average

“ I have contacted customer service twice, to be told they are still working through refunds. ”

- Anonymous

“ I am still waiting for a refund on an order returned in October.I have proof of return thank goodness as they say it was lost by Royal Mail . They have still not reimbursed me,please do not buy anything from this company.customer service is non existent and in responsive,I am now seeking legal advice out of pure desperation and principle ”

- Michelle Burns

“ Absolutely appalling service- shoes burst after having them on 1/2 an hour, took me a month to get them to send me a returns label, 3 months on I’m still waiting on my refund. ”

- Anonymous

DLSB Reviews

Customer Service - Bad