DLSB Reviews

2.4 Rating 205 Reviews

34 %

of reviewers recommend DLSB

Company Reviews

Questions

Metrics

2.4

Based on 205 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does DLSB resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 57% of reviewers feedback is DLSB takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

31.82%

Industry Average

“ Return confirmed 6th Sept, its now 25th Oct & still no refund. Absolutely ridiculous the service provided, constantly having to chase up for non satisfactory outcome. Not to mention the next day delivery service i used, 5 days later & had to chase for items to be dispatched. WOULD NOT USE OR RECOMMENDED COMPANY! ”

- Lippy

“ Avoid at all cost!! Same as the other reviews, terrible customer service!6 weeks and still no refund issued!!! Never again!!!!! ”

- Anonymous

“ Contact off them is terrible never get a reply no refund at min and waited the 21 working days which they stated also paid for next day delivery once never came on time could blame the courier but it wasn’t it just wasn’t despatched considering I ordered well before the 3pm as stated I can order off other sites just before 11pm and I receive it next day emailed them about it no reply whatsoever and that was months ago customer service is terrible they never seem to reply used to order loads off them but not so much now as the waiting time to get your money back is terrible ”

- Anonymous

DLSB Reviews

Customer Service - Bad