DLSB Reviews

2.4 Rating 207 Reviews

33 %

of reviewers recommend DLSB

Company Reviews

Questions

Metrics

2.4

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How is DLSB returns process?

Helpful Report

(3 days ago)

Greater than 74% of reviewers feedback is DLSB returns process could be better.

Helpful Report

(3 days ago)

0.00%

Industry Average

“ Poor customer service. Bought a dress early June 2023, didn’t fit right so decided to return, filled in their returns portal and sent the item back well within 28 days (was about 7 days later). As I was on holiday I forgot to check the refund had been issued, totally forgot about it until 29/10/23 I recieved the parcel back saying I didn’t return it in time. How ridiculous, it’s 4 months later. ”

- ""

“ This company is shocking! They charge for returns and they don’t process the return for 2months. I’ve recently contacted them chasing my return/refund and they replied they are still working on august returns…it’s October next week! They’re quick enough to take your money but god forbid you actually want it back!!!! ”

- Anonymous

“ Returns process takes far too long! Returned items in August it is now nearly October and have not received return! Will not be using this company again! ”

- Jamie Lee obrien

DLSB Reviews

Returns - Difficult