“It was easy to book a courier with Shiply. I found my subsequent contact with the courier difficult, because payment was asked for on collection whereas I had thought it was payment on delivery to me. We were communicating by text and I found his manner rude, and said so. We got over that, and the sofa was delivered but without 24 hours notice of delivery. If they tried to contact me, I did not receive the message, and when contacted by the driver we had to stay in and nearly miss a personal engagement. The driver may have called me earlier but I could not understand his English and had to end the call, thinking it was a sales call. Not brilliant service - I would suggest contacting the client by phone at all times rather than using text, and trying to remain polite however busy they are.”
“Arrived very late, trouble with their van. A phone call would have been good, so we did not have to wait around so long. They made huge efforts to deliver the item and did so late in the day. To their credit, they kept us informed once they had picked up the parcel. My impression is that they are a young company, trying hard to get things right. Good luck to them!”
“Currier from Shiply ruined our £1,200 Samsung fridge/freezer - refused any communication. Shiply didn't act on this info and are therefore not a safe market place to select a courier. Said they would investigate all his fake feedback but didn't. also contacted feedback supplier and they didn't act. Left him bad feedback , like hundreds of others, and he simply wiped it off so what good is this service when he can manipulate or wipe clean any feedback he doesn't like. This all wants looking into. HAD TO PAY CASH UP FRONT - WONDER WHY.”
“Let down by UKorGlobal, was told 72hrs, it took 8 days, if that is the type of courier that uses your site, and you let it, I doubt if I will contact you again.”
“This is the 1st time I have used the service & it hasn't been the best.
The 1st quote that I accepted & paid the deposit was an absolute disaster. I contacted the courier several times by e-mail, text & voicemail who still to this day has not communicated back.
I contacted Shiply to resolve the issue. The answer I received was we cant get hold of the courier either & kindly re-listed my item.
The 2nd quote was for a lot more ££££ but was the best of a bad bunch. As it had been so long now to arrange the collection I feel that I have messed the seller around who I have bought the item from. I was unable to go elsewhere as I wasn't provided a refund for my deposit paid only Shiply credit which I needed to use on the next chosen courier.
The Shiply website is also confusing & not very user friendly. My item is listed as being collected by the 1st courier who I had problems with & the 2nd courier????
Not sure if I will use the service again?? I will wait to see how long it takes for my item to arrive.”
“Items still not collected. Tried to contact Shiply to arrange an alternative delivery company, waited for over an hour on hold, gave up and now waiting for first company to arrange collection and delivery again.”
“first courier hopeless had not arranged after 2 weeks second courier arranged to drop off wed did not contact tillthursday that driver had been invoked in accident on friday so they would not have picked up on wed all shiply did was realist when i contacted them .Awaiting 3rd quote nearly a month having passed from acceptance of first quote”
“It took many emails to sort a mutually acceptable date.
Delivery was delayed for two days...this caused worry/inconvenience and more phonecalls etc.
The price went up at the last minute although it still showed a much reduced price on the website.
The guys who eventually came were good..polite and efficient.
I believe that they were given extra work to do on the way back to Herefordshire...this caused the delay in delivery which was not satisfactory.
I received an email apologizing.”
“Worst experience ever goods arrived after being told five times they were on there way.when they finally arrived they were so badly damaged I will have to be french polished they must have been left in a very damp warehouse. Will think twice about buying fro ebay again. Over the years I have never been so annoyed with anyone as I have been with this company. Ron beagan.”
“Used Shipley many many times .never have I experienced anything like this.was given five delivery dates from shippers before goods arrived scratched and dented it cost me a fortune for delivery and phoe calls to try and retrieve my stuff .most upset. Ron beagan.”
“Items got collected as planned but then went missing two days later though I was told my items had been delivered&signed for. Very poor service from John Jones couriers!”
“I was disappointed after choosing a quote to have the company come back to me and say that the price for the conservatory that I wanted collecting was not enough as they though it was only one piece so I paid £13.00 to you for no service as I did not get the item transported and had to make my own arrangements.
I was told by the company that I could claim my money back from you.
I would like a return of my £13.00.”
“Booked a courier who then called to say that he couldn't make it. Then booked another courier - he called to say he couldn't make it. Why do they quote if they can't deliver?Urgent delivery so had to use a local courier at greater cost. Applied to have my deposit back, heard nothing.”
“HOW IS NEGATIVE FEEDBACK FOR COURIERS REMOVED ON THE SHIPLY WEBSITE, THIS MUST CONSTITUTE FRAUD AS IT CONS PEOPLE INTO THINKING A SPECIFIC COURIER HAS GOOD FEEDBACK? MY RECENT NEGATIVE FEEDBACK APPEARED FOR A FEW HOURS, THEN SUDDENLY BECAME "CONTRACT CANCELLED BY PROVIDER OR CUSTOMER" . I WONDER HOW MANY OTHERS HAVE EXPERIENCED THIS?”
“Driver managed to almost wreck a nearly new Samsung fridge/freezer. Not secured in the van. Was laid on its side sliding around on the floor on a blanket! could not contact them by phone text or email. SHIPLY could not contact them either, but in an email have washed their hands of the affair today anyway (this does not speak well for them!). The sellers said that the driver was VERY rough loading the unit. This has been a very bad experience, have not yet decided whether or not to take legal advice. We are not faddy people and would have expected a scratch or two but the damage inflicted by these people has to be seen to be believed. Will be looking elsewhere for future transporters!”
