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Dogs Trust Reviews

1.6 Rating 84 Reviews

13 %

of reviewers recommend Dogs Trust

Company Reviews

1.6

Based on 84 reviews


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Dogs Trust 1 star review on 5th March 2024

Scarred For Life

Dogs Trust 5 star review on 21st November 2023

Jacqueline Cuthbert

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We adopted a dog from dogs trust in Cardiff. We understood that there were some issues with him, we were patient, learned things about him as we went along. We had an incident with one of their vets where he bit her, she then waited three months to report this to police, in that time we worked hard with him to learn more about his triggers, I contacted dogs trust in regards to police where I was told more information about his background. Information they did not provide when we enquired about him. We then a few months later had another incident with him and our cat, we again contacted dogs trust who again provided more information that we were not given yet again. Unfortunately we had another incident where he went for my son and when we informed dogs trust we were again told more information. This poor dog had been in a crate that was too small, not outside much, been around domestic violence and with drug dealers. NONE of which was shared with us. We knew we had some work as he was nervous if men but we tried. It was heartbreaking taking him back but we had no choice. After the last incident and the lady said stuff i told her we were never told this and she tried to back track. They are putting peoples lives at risk and putting dogs through more trauma”

Posted 3 months ago

“I traveled two hundred and fifty miles to meet the beagle I had reserved . He had been rescued as a stray and had a few issues that would need care and patience to settle him into a loving home, I had met all criteria to date, he was given all his vet checks and jabs etc in preparation for his adoption. The vet spoke to me the previous day and was very happy that he would be gong to a good home telling me what a lovely dog he was. All that was outstanding was for me to meet this sweet dog and also introduce my dog to him. It all went down hill from there . I am an experienced beagle owner having had my last rescue beagle for eleven years . I was looking forward to being a mum again to one of these gentle dogs. My original appointment was cancelled due to to this little fellow having acquired a broken toe ( supposedly caused by an altercation with another dog) . On arrival at the office I was met with an unfriendly woman who immediately criticised my dog telling me he appeared anxious and that his tail was down among other negative comments. I had explained prior to my visit that travelling in a car was not one of his favourite things, I was expecting to spend some time with the beagle in the first instance , before introducing the dogs as I had previously been told. But instead we embarked on a short walk that was not beneficial at all. I was afforded less than two minutes with the dog in the reception area, and told to return after lunch. With a heavy heart I decided. not to return, their attitude was appalling and un-empathic . This seems to be the norm for this CHARITABLE organisation. ; Read reviews ) If you are considering donating perhaps it would be worth considering a more deserving charity.”

Posted 3 months ago

“Dogs trust need to amend their ‘new and improved’ rehoming system introduced Nov 2023. Why can you no longer pick a dog to re home yourself, instead you have to apply and let them do the choosing. By doing so the dog I would like and feel best aligned to is apparently a no match, so I left unhappy and the dog left unadopted. Giving customers no pride or purpose in picking their own dog is not the way this process should be!! People who have had a rescue before or want to rescue a dog will always be more dog oriented than puppy buyers, so please please give them the best opportunity to get these dogs adopted and to homes that get the privilege to choose!!!!!!!”

Posted 3 months ago

“Feel really let down by dogs trust at Bridgend. We met our beautiful beagle girl 4 months before bringing her home. We had her for 3 months and phoned for advice about aggression. We were told the behavioural team would get in touch. No they didn’t. Husband was bitten four times for no apparent reason. Again no help just the behavioural team would be in touch. This went on for 10 months until on Xmas Eve she attacked him so badly she broke his finger he needed stitches to his palm and wrist. We phoned and they came to get her. We are heart broken but if they had helped and responded we may have never have had to return her leaving a huge Phoebe shape hole in our life. Shame on you Dogs Trust. This was our first dog we had no experience with beagles.”

Posted 4 months ago

“I just want to highlight how difficult my experience is in volunteering for the dogs trust I have been trying to do for a few years and I understand there was covid but I have filled in 2 application forms and had no response apart from the automated response I am hoping dogs trust at gonsal can address this for any future potential volunteers”

Posted 4 months ago

“I read they make millions,but still don't have enough dog food .staff was investigated they seem to be getting pretty high salaries makes you wonder ...”

Posted 6 months ago

“Never again!”

Posted 6 months ago

“Website is absolutely useless. Entering the postcode then trying to select a breed is nigh on impossible, you can't do it. I'll go to a local dog rescue instead”

Posted 7 months ago

“2 months and still DT Shrewsbury haven't bothered contacting us, we have been going to the site each week to be told they have nothing for us out of a 100 plus dogs unbelievable, I asked about one dog and was told he as gone, 2 weeks on he's still on line, no wonder they have so many dogs waiting, disappointed or what.”

Posted 8 months ago

“After several ignored applications, I received a response - no luck in dogs, however, would I like to volounteer in the shop at Snetterton instead? When I explained I work from home and have a free schedule, as in, my working day allows me to stretch my legs, walk the dog, cut out the commute, they assumed that meant I was free to travel and do two jobs a week at once? And when I said 'that's not viable' - the response I got back was 'you would have to travel to meet any dog for rehoming so that's why you're not suitable' - as if these two things are one and the same. Really poor sifting process, many assumptions made without any gentle probing from Dogs Trust, and they wonder why they can't rehome dogs and they're overwhelmed. Have met multiple people out and about when dog walking who will say they tried to rescue from DT but unable to due to some arcane bizarre restriction or simple lack of explanation. Not all homes suitable, I understand, but definitely an offputting experience. Judgmental without having asked, application form too vague for the questions they actually want to ask, leaves a lot of scope for error. Irony: Had already visited Snetterton and was told could only apply online, so why would I keep visiting Snetterton to see a dog behind glass I had no way of knowing I'd have any chance of helping, let alone meet without online approval?”

Posted 8 months ago

“DOGS TRUST NEED TO BE CLOSED BY THE GOVERNMENT LAW BY 2019 UNDER CRUELTY TO THE ANIMAL WELFARE ACT OF 2019 , 2001, NEGLECT AND HARM TO ANIMALS IS A CRIMINAL ACT NEED TO CLOSE DOGS TRUST, RSPCA AND BLUE CROSS CENTRES DOWN . ☠☠☠☠🖐👀⛑💄”

Posted 10 months ago

“Me and my partner was looking to re-home a dog and felt we had the perfect set-up to do so, we have a house that is in a rural area and has a nice fishing pond as well but was turned down without even an inspection. It's disappointing that we have to look towards buying a puppy from a breeder instead of giving a dog in the kernels a new life. Disappointed with their logic.”

Posted 11 months ago

“Absolutely disgraceful application process for Dogs Trust to determine whether or not you are 'suitable' or not to rehome one of their dogs. I had a couple of phone calls where we arranged meeting the dog etc, I had an email sent on Friday evening which I didn't pick up till Sunday, as I was about to reply I noticed another email had been sent on Sunday morning stating that I was not suitable without any given reason!! (More like I didn't jump and reply on Friday so you struck me off!) I work from home, have a huge garden which is fully fenced off, I'm active and go for a walk on a morning and jog in the afternoon, all of which the dog would have joined me on. I am very particular on the breed that I would like and unfortunately I cannot find another one to rehome/rescue. I am now going down the process of buying from a breeder, which I did not want to do given that you hear they are crying out for them to be rehomed. What a load of rubbish!!”

Posted 1 year ago

“Having lost our beloved rescue dog we decided it was time to offer a home to another. The dog was on the website in kennels at Harefield. We received a telephone call telling us that we sound ideal new owners. It was a little further than we have travelled for our previous rescues; we live in Kent, but the dog was in need of the experience and lifestyle we could offer. Went to meet him and he was exactly as we expected. Nervous at first but the handlers were surprised at how well he took to us. We arranged further meets, each time becoming closer to the dog and him to us. We were told we would need 2 more meets and they would arrange a date for us to take him home. Bear in mind the round trip for each visit was over 100 miles and takes 3 hours. On our 7th meet a behaviourist appears, not present at any of our other meets. Next day I get a phone call cancelling our meet for later that day as we are not suitable owners!! No reasons given, phone call did not come from a handler or behaviourist. We are experienced with the breed, adult only home and someone is home all day. Clearly the dictators at Dogs Trust believe that a nervous anxious dog will thrive better in a cage than in a loving home. If you are thinking of rehoming a dog from them, think again. They are highly likely to disappoint you, and much worse , let the poor dog down.”

Posted 1 year ago

“I think this charity is just run for the money and not to re-home dogs.”

Posted 1 year ago

“Only because I can't give a zero. Happily adopted from them but was chucked out of a training session because my dog coughed and their volunteer 'specialist' said it was kennel cough (confirmed by a VET! that afternoon it wasn't) and they make millions to pay fat cat salaries while being run by extremists.”

Posted 1 year ago

“Wow so many bad reviews and totally agree. Have rescued about 13 dogs and always rescued the older ones to give them a good home. Currently have 4 dogs all rescues but zero chance of rescuing again from dogs trust. Every single dog they have is no dog home only !!!!!! No dog wants to be only dog in the home they all want company. Shame in dogs trust they have become worse than the rspca”

Posted 1 year ago

“BASILDON DOGS TRUST I am a fully qualified animal behaviourist, so believe l am qualified to comment as such. There are simply no printable words to describe the staff, procedures, policies, strategies and structures at this centre. The attitude of the staff was rude, arrogant, derisory, unhelpful, condescending, unprofessional and judgemental. Their judgements (over every process are based on their own personal value judgments). I have yet to see another “purported professional” Dog Re-homing centre with dogs in such an appalling and tragic state. Unkempt, matted coats - obviously depressed and living in appalling conditions - this is a MULTI MILLION £ ORGANISATION! And dear reader .. that is what it is all about the £££££££££££££ .. The re-homing process makes it impossible for many suitable people to be able to “jump through the many hoops” they put in place. Their knowledge of that dog you may wish to consider is WOEFULLY MISLEADING please be aware of this. My own story started with the inevitable look at their website. I have had the privilege of sharing my life with rescue dogs for over 40 years. I trained as a Psychologist then went on to become an Animal Behaviourist. Following viewing their website l found a pair of 3 year old dogs of a breed (although mixed) l have owned and fully understand their breed traits. I completed the online application form and submitted it. I was contacted within a week. I was offered the opportunity to view the dogs. I drove 100 mile round trip to do so. I was allowed 15 minutes with the dogs who were in a heartbreaking state - (Shitzu) coats matted, neither could see out from overgrown “fringes” - let me tell you dear reader, they were advertised as being “terribly nervous” - this was due in my belief to the way their breed was misunderstood and the treatment they were receiving at this centre. The previous owners had taken both to a professional grooming parlour as l could clearly see a few areas amongst the matted coats that were “professional lines” l was not told that this visit would only last 15 minutes in an outside run - with the overkill of TWO staff present at all times whose attitude towards me was one of derision - may God help new dog owners! I was then told that l must make multiple visits to the centre as “the dogs must get to know you” no dog will “get to know you” in multiple visits (at their appointed times) of 15 minutes, days apart. My heart truly broke for these two beautiful dogs .. I agreed to do 2/3 visits more and could provide a full video viewing of my property and garden. They didn’t wish to see a virtual tour of my home until l had completed many (they didn’t specify the amount of visits required) visits - now l know my home and garden tick all the boxes - they don’t - so, in effect, l could drive up to 1000 miles to see two dogs and then be refused on “some point”. I then took them on in my professional capacity as an animal behaviourist politely at first and latterly assertively. PLEASE READ THE FOLLOWING CAREFULLY.. DOGS NEED RESCUING FROM THE DOGS TRUST financial treadmill. To ALL of you dear folks who have tried to work with this rescue .. don’t please feel bad - it is not YOU! They are NOT FIT to be registered as a re-homing centre - l walked away only to see as l turned my head to look back a St Bernard hardly able to turn around in a glass box looking utterly pitiful .. AVOID THE DOGS TRUST! Choose a good local rescue please! THE DOGS TRUST SHOULD BE SHUT DOWN”

Posted 1 year ago

“The Dogs Trust don't terminate ANY healthy dog . They accumulate all the psycho dogs that nobody wants and put the others in amongst them to acquire their bad habits like constant barking day and night .”

Posted 1 year ago

“I have worked for this apparent charity for 14 years, And gave my all .. sponsor dogs!!!! Live like any other dog in Kennels. 23.5 hours a day, afraid, frustrated and suppressed. Please don't give to the sponsor dog appeals!! it is Purley a money Making scheme to line the pockets of the five figure salaries of the disgraceful management team along with their free houses. To give to the dogs at dogs trust please buy treats, bedding or toys..Not MONEY”

Posted 1 year ago

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Dogs Trust is rated 1.6 based on 84 reviews