Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.81

4.8 Rating 1,970 Reviews

95 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Dolly and Dotty 5 star review on 13th January 2026

204

Anonymous

Anonymous // 01/01/2019

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English

“Delivery was within a couple of days of ordering. Thank you Dolly & Dotty for an awesome dress x”

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Posted 7 months ago

“Really quick delivery very impressed with the service”

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Posted 7 months ago

“I bought these dresses for my daughter for her birthday... She loves Dolly Dotty .. She has quite a collection.. Great quality.. beautiful on..”

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Posted 7 months ago

“Great clothes, fit is excellent. Great service.”

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Posted 8 months ago

“Love Dolly and Dotty! Well made dresses and super easy to order online - even if you’re in the United States. So glad I found you.”

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Posted 8 months ago

“Beautiful dresses,amazing quality, amazing customer support”

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Posted 8 months ago

“Love your dresses, just disappointed my new one doesn’t meet the said description of very stretchy and hence entirely too small.”

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Posted 8 months ago

Dear Jana, I'm so sorry to hear about your disappointment, I completely understand how frustrating that must be, especially when you’ve had a great experience with our other styles. Although the size chart is shared across several styles, the fit can vary quite a bit depending on the fabric and cut, and I truly apologise that this one didn't meet your expectations. The lack of stretch is definitely noted, and we’ll be looking into the product description to make sure it's as accurate as possible. I'm really glad we were able to chat and find a resolution you're happy with, thank you for giving us the chance to make things right. If there’s anything else I can help with, just say the word. Warmest wishes, Dolly and Dotty

Posted 8 months ago

“I had never heard of Dolly and Dotty but I came across the website while searching for dresses with interesting patterns on. I love the designs and the styles so opted to try and buy something in the sale. I was not disappointed. The website was easy to navigate, purchasing process was easy and the dress came the next day. I will definitely buy again.”

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Posted 8 months ago

“I ordered two dresses and absolutely love them both. Excellent, promt delivery.”

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Posted 8 months ago

“Lovely quality material for the price, very impressed”

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Posted 8 months ago

“I've just received another two super dresses from this company, I can honestly say say this is the best company I've ever used, they are so friendly, helpful and make you feel so wanted, plus's if things do go wrong which has only happened to me once they "bend over backwards" to put things right or make up for the mistake. To be honest I really don't think I'll be buying my dresses from anyone else.”

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Posted 8 months ago

“Amazing quality dresses. They are all beautiful and look great on. Returns policy ifs fair too for any which don't quite fit. Great service and products.”

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Posted 8 months ago

“The dresses are great quality and value for money. The sizes fitted exactly as stated. I would recommend you to family and friends”

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Posted 8 months ago

“Unfortunately, I had to return my order (my error not theirs). I received a full refund in quick time. They items were lovely, just not for me. Could not fault them or the interactions with the processes.”

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Posted 8 months ago

“Gorgeous dresses, and loving the tops and capes, great quality and true to size, would definitely recommmend.”

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Posted 8 months ago

“The parcel arrived quite quickly. The international delivery fee is a bit expensive, but it was well packed, and the item description and photos are just real.”

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Posted 8 months ago

“Very happy with my two dresses! Quality and fabric are excellent! Had bought two to choose from, but kept both! Excellent value for money! Looking forward to wearing them both!”

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Posted 8 months ago

“Great service, returned a dress as too big and was refunded promptly.”

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Posted 8 months ago

“First purchase but will definitely be back for more 💯 %”

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Posted 8 months ago

“Wonderful no fuss service exactly what you want in an online store, couldn't be more pleased.”

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Posted 8 months ago

Dolly and Dotty is rated 4.8 based on 1,970 reviews